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It’s difficult to give excellent customer service if an atmosphere of distrust hovers over your library. So how do we build trust in our environments – among our internal and external customers?

In this session, we’ll discuss what “trust” actually means in a customer service environment. Then we’ll help each other develop a list of ways we can make sure we not only have an atmosphere of trust, but that we also make it obvious to others!

Handout

Original broadcast August 26, 2015 

Instructor Bio ~ Linda Bruno
Linda has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics   ranging from Leadership Skills to Returning Balance – and lots of areas in between!

Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application. Linda is also certified with DDI and Achieve Global.

Once Linda began developing and conducting training workshops, she knew she had found what she wanted to be when she grew up.  She loves the exchange of ideas and experiences that happens when individuals gather to explore life together.