Libraries serve everyone in the community, although sometimes this is more difficult when an individual has a disability. Fortunately, new technology has lowered those barriers, and there are easier ways to provide good customer service, and inclusive programming.
In this interactive and informative program you’ll learn ways to better assist and engage with your special needs population through apps, devices and suggestions to improve your online and in person customer service.
Participants will learn about:
- Current devices and apps that assist those with disabilities
- Real-life examples of libraries and people adjusting rules, expectations and more to better serve this population
- Creative ways to use technology in programming for this population
- Resources to learn more
Original broadcast August 27, 2015
Instructor Bio ~ Carrie Rogers-Whitehead
Carrie is a Senior Librarian with Salt Lake County Library Services. In 2011 she created the first Sensory Storytime for youth with special needs in the state of Utah, later winning the Utah Librarian of the Year for her work. In 2013 she was awarded a federal grant for iPads and apps to work with those with special needs. Carrie has trained extensively on this subject to libraries, service providers, parents, and has presented twice at Utah Valley University’s annual autism conference.