Some library organizations are seeing the benefits of using coaching with their people. Yet, many organizations do not feel ready to have their managers and supervisors take on a coaching role. In a 2016 survey of nearly 800 managers and leaders by SHRM/Globoforce, 93% of those surveyed said that their managers needed training to effectively coach their employees.

Whether you are wanting to improve communication, better explain expectations and goals, help an employee improve their performance or learn a new skill, coaching is an effective process to achieve results.

In this interactive and informative program, participants will learn:

• What Coaching Is and Isn’t
• When to Coach vs. Manage
• The Benefits of Coaching to the Employee and the Coach
• The Do’s and Don’ts of Coaching
• How-To Coaching Strategies and Techniques (Including Forms to Use)

Original broadcast February 8, 2016

Andrew Sanderbeck ~ Biography
Andrew has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the PCI Webinars.