Imagine you’re teaching someone to drive who has never sat in a car or even seen one before they were 35 years. Teaching computer skills to older adults successfully means taking into account their experiences and how older brains learn and retain information. Learn how to apply the principles of adult education to coaching, one-on-one tutorials, formal classes, and even phone and virtual tech support.


Original broadcast February 28, 2018 

Biography ~ Pat Wagner
Pat Wagner has been a trainer and consultant for libraries since 1978. She presents at state and national library conferences as well as working with libraries of all types from Alaska to Florida. She has been a frequent visitor to Florida libraries and was a facilitator for the Sunshine State Library Leadership Institute for several years. Pat focuses on skills needed to support better productivity and workplace relationships, from personnel issues to strategic planning. She is known for her practical and good-humored programs.