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Unfortunately, we’ve all had the challenge of dealing with co-workers that act like they’ve eaten Razorblades for Breakfast. While the difficult behaviors vary from person to person, the end result is normally the same: We dread the thought of having to interact with them.

This interactive and informative webinar will help attendees more effectively deal with their difficult co-worker situations by helping them reclaim their sanity and empowerment in situations where they may feel stuck and/or emotionally out of control.

After this workshop participants will:

  • Have specific tips to use with the manipulator
  • Understand different approaches to better manage the mean person/people in their organization
  • Have a 3 step process for dealing with and Mrs. Sarcastic
  • Have an approach for working with and around people that would rather argue than cooperate

Handout

Original broadcast March 31, 2015

Instructor Bio ~ Andrew Sanderbeck
Andrew has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and in numerous countries around the world. He is the founder of the PCI Webinars.