What do you like as a consumer? Where do you shop? Where do you like to eat? These are places that we love for their customer service and it keeps us coming back, and I am sure the food is good too. In this webinar we will talk about creating the library persona, providing the user with an experience that makes them want to come back for more.

Original broadcast May 27, 2015 

Instructor Bio ~ Jessica Riggins
Jessica Riggins is the Member Services Coordinator at the Tampa Bay Library Consortium. She is a technology enthusiast who regularly teaches workshops and webinars on online tools, apps and living in a virtual world. Some of her recent presentations include Online Project Management Tools, Mobile Tech Challenge, Google Tools for Collaboration, and How to Manage Your Online Professional Development.