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It’s pretty much a given that you “serve” your customers – that’s what libraries do!

But what does your library do to go the extra mile in serving those whose support you rely on?

Bring your “extra mile” ideas to this session and let’s develop a nice, long list of best practices. Sharing experiences is one of the best ways to learn what works and what doesn’t – and who better to share with than others interested in providing exceptional customer service?

Handout

Handout

Original broadcast June 17, 2015

Instructor Bio ~ Linda Bruno
Linda has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Returning Balance – and lots of areas in between!

Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application. Linda is also certified with DDI and Achieve Global.

Once Linda began developing and conducting training workshops, she knew she had found what she wanted to be when she grew up. She loves the exchange of ideas and experiences that happens when individuals gather to explore life together.