- This event has passed.
Essential Spanish for Library Staff: Key Words and Phrases for Effective Communication
Tuesday, July 9 @ 10:30 am - 12:00 pm EDT
This program is designed for library employees looking to improve their ability to serve and communicate with the Spanish-speaking community.
With a focus on common Spanish words and phrases specifically selected for library situations, the webinar will equip participants with the essential linguistic knowledge to help patrons perform daily tasks and to more effectively interact with users.
Through interactive exercises, conversational practice, and simulation scenarios, attendees will gain confidence in their Spanish communication skills, fostering a more welcoming environment for all library users.
As a result of this program, attendees will:
• Learn key Spanish words and phrases relevant to the library environment, such as terms related to book lending, cataloging, and general library information
• Practice communicating in Spanish in typical situations library employees may face, such as helping users find books, answering questions about services, and explaining library policies
• Gain a greater understanding of the cultural norms of Spanish speakers to communicate more effectively and respectfully
Presenter: AnaLia Fiorio has more than 20 years of experience in the areas of Public Relations (PR), Networking, Organization and Management. She is an Ontological Coach-certified by the two most important federations in the world. She has degrees in Public and Institutional Relations and in Teaching, and is currently studying for her Master’s Degree in Business Management (MBA) at UADE Business School online. Analia is fluent in French, English and Spanish which has allowed her to expand her coaching and public relations services to several countries and to people from diverse cultural and geographic backgrounds.
The recording and handouts will be available on Niche Academy after the live event as well as our library of over 700 recorded sessions. To access Niche, go to: https://my.nicheacademy.com/floridalibrarywebinars
Register here via Zoom for the live event or through the link below.