Unlocking Customer Satisfaction: The Role of Goal-Oriented Listening and Empathetic Communication to Improve Customer Interaction

Want to master the art of exceptional customer service? This interactive workshop, equips attendees with essential communication techniques to navigate any customer interaction. Based on the latest research in effective communication, the program equips attendees with goal-oriented listening techniques, diffusing techniques, and empathetic communication. By applying these communication techniques, attendees will be able to build trust and address concerns effectively. This program is designed for anyone who interacts directly with the public. Investing in these communication skills will not only enhance the customer experience but also improve efficiency and reduce conflict.

At the end of this training, attendees will be able to:
• Define the key elements of goal-oriented listening and diffusing statements.
• Evaluate the effectiveness of communication skills and identify areas for improvement in customer service interactions.
• Apply goal-oriented listening, diffusing statements, and empathetic communication techniques to navigate customer interactions.
• Reflect on their current communication practices in customer interactions to identify areas for improvement.

Presenter:  As an interpersonal and family communication scholar, Jordan Allen brings 10 years of teaching and researching experience to help people improve communication in their daily lives. Jordan has published research in several communication journals, including The Journal of Family Communication, Communication Theory, and Communication Annals. She has also contributed chapters to books on a range of interpersonal and family communication topics, including research methodologies, interpersonal conflict, family relationships, and twin communication, to name a few. Jordan believes that the first step to improving lives, organizations, and societies starts with enhancing communication.

The recording and handouts will be available on Niche Academy after the live event as well as our library of over 700 recorded sessions. To access Niche, goto:https://my.nicheacademy.com/floridalibrarywebinars

Register here via Zoom for the live event or through the link below.