Your webinar will be held on February 3, 2022,  2:00 pm – 3:00 pm  ET.

Login here:  https://attendee.gotowebinar.com/register/4744399690292488719


Within 7 days, the recording of this session will be available in our On-Demand section.


The pandemic has forced libraries to be nimble and pivot their services in the face of restrictions. Some of these pivots, like curbside pickup, book bundles, and virtual programming, have proved to be popular and responsive options for our patrons. As we are starting to emerge from our pandemic closures, it is time to consider how we will resume services. Should we return to the pre-pandemic models? Or, should we consider continuing to offer some of the pandemic prompted service innovations as we move into the future? We are always on the lookout for initiatives that make our programs, services, and collections more convenient and more accessible; let’s not let these service innovations fall by the wayside in the post-pandemic world.


Presenter: Jeanne Holba Puacz has been a reference librarian since 1992, and has experience in academic, school, corporate and public libraries. She has been teaching reference since 2000 and has taught at Indiana University, Dominican University and University of Illinois. She has been teaching in the University of Illinois’ iSchool LEEP program since 2004.