our webinar will be held on December 1, 2022, 10:30 am – 11:30 am ET.
Within 7 days, the recording of this session will be available in our On Demand section.
Through this program, we will examine how conflict occurs in workplace interactions between and among customers and co-workers. Working from the perspective that conflict is a necessary aspect of effective communication, we will learn the characteristics of conflict, strategies to address conflict, as well as how to avoid unproductive conflict.
As a result of this program, attendees will:
• Understand different conflict styles
• Apply conflict negotiation strategies to workplace situations
Presenter: Dr. Stevie M. Munz, Ph.D. is an award-winning teacher and researcher with 10+ years of experience in the communication field. She has led hundreds of discussion forums, presentations, trainings, and workshops. As a communication expert, she is passionate about developing your communication power skills!