Your webinar will be held on November 1, 2022, 10:30 am – 11:30 am ET.
Within 7 days, the recording of this session will be available in our On Demand section.
For this workshop, we will examine factors that contribute to emotional labor and result in burnout in the workplace. Through understanding how emotional labor is embedded into the expectations of customer service communication, we will consider strategies to manage emotional labor and manage when feelings of burnout do occur.
Leave with ways to:
● Understand the role of emotions in the workplace
● Expand and manage emotional responses
● Increase awareness of self-care and burnout
Presenter: Dr. Stevie M. Munz, Ph.D. is an award-winning teacher and researcher with 10+ years of experience in the communication field. She has led hundreds of discussion forums, presentations, trainings, and workshops. As a communication expert, she is passionate about developing your communication power skills!