Despite the inference from the popular saying, it is not “Money that makes the world go ‘round”; it is trust. Money is a byproduct of trust.

Assumed trust is the trust that is given to us by our internal and external customers that requires us to do what promise, meet the expectations we’ve created and much, much more. No group, team, department, organization, business or community can survive in the long-term without the trust of its people.

In this mind stretching and interactive webinar program, Andrew Sanderbeck will:

  • Explain what Assumed Trust is and why it is important through examples and case studies
  • Collaborate with attendees to describe the ways to lose, keep and build the trust of our users
  • Reveal “The Circle of Trust” and discuss why Assumed Trust is critical to the continued operation of your organization

“Without trust, the whole thing is a bust.” – Andrew Sanderbeck

Power Point

Original broadcast April 7, 2015

Instructor Bio ~ Andrew Sanderbeck
Andrew has been developing and conducting training seminars for libraries and library organizations for more than fifteen years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and in numerous countries around the world. He is the founder of the PCI Webinars.