The array of bothersome behaviors lumped under the label of “passive-aggressive” is easier to describe than define:

1. You assign a task, the employee or co-worker agrees, but it never gets done.
2. When you ask what’s wrong, they tell you “everything is good” but it’s not, as you learn from third parties.
3. You ask for feedback at a meeting. They say nothing when you ask but badmouth you and the project later.
4. They seem to have mastered the art of the back-handed compliment, but when asked, they seemed surprised and insist it was meant in a “good” way. (Often will suggest that you shouldn’t be so sensitive.)

The secret to addressing what personnel departments like to call “gray” areas of workplace behavior is twofold: Stop engaging, and stop enabling.

At the conclusion of the webinar, participants will be able to:

1. Ensure goals, priorities, checkpoints, and deadlines are in place to combat procrastination.
2. “Call the game” when co-workers try “cold silence” tactics or “hit-and-run” attacks.
3. Disengage from the effects of micro-insults and other passive, manipulative behaviors


Original broadcast February 18, 2020  

Biography ~ Pat Wagner
Pat Wagner and her husband Leif Smith own Pattern Research, Inc., a 45-year-old training, research, and consulting business. She has worked for libraries and higher education as an educator and consultant since 1978, focusing on behavioral and organizational skills that support institutional and personal success. Her specialties include conflict management, customer service, marketing, supervision, project management, and ethics. She has been a frequent visitor to Florida libraries and is known for her practical and good-humored programs. She lives in Denver with her husband and two pushy cats.