Workplaces that emphasize a culture of kindness, empathy and love have lower staff turnover and greater effectiveness. This culture ripples out from individuals to others in the workplace, to patrons and throughout the community. This interactive and informative webinar will help you and your organization take your service up a notch to a more genuine style that focuses on individual needs.

Learn how employees, volunteers, and advocates can bring their genuine whole-selves to work, and in doing so can celebrate our common interest to serve our customers sincerely, through kindness, empathy, and love.


Original broadcast March 5, 2020 

Biography ~ Lance Werner
Lance has served as Executive Director for Kent District Library since 2011. He received a juris doctorate degree from Michigan State University’s College of Law and his master’s degree in Library Science from Wayne State University (WSU). In 2018 he was chosen as Library Journal’s Librarian of the Year, and in years past he was the recipient of the Joey Rodger Leadership Award from the Urban Libraries Council, Librarian of the Year Award from the Michigan Library Association (MLA), the WSU Distinguished Alumni award, and Library Journal’s Mover and Shaker Award. Lance is currently involved in the ALA Policy Corps, MLA’s Legislative Committee, and recently graduated from Michigan Political Leadership Course.