Often, we are caught off guard by inappropriate comments made by patrons or colleagues and we aren’t prepared to respond appropriately. In this interactive and important program, the presenters will go over several scenarios where someone behaves in a manner that is not acceptable in the library and provide simple responses to curtail the behavior and make it clear that what is happening is not ok.
This presentation originated because we had multiple young female staff members in a public library experiencing inappropriate comments from customers and weren’t equipped to respond. We expanded from those comments to include many others, including microaggressions and political and sexual comments.
As a result of this program:
• Participants will learn how to respond to some of the most uncomfortable situations that arise in libraries
• Participants will learn specific simple phrases to use that are short, impactful, and easy to remember
• Participants will be empowered to use these phrases and approaches to respond to inappropriate comments and actions from their patrons and colleagues
Original broadcast October 5, 2021
Presenter: Dana Bomba is a Branch Manager with the Chesterfield County Public Library near Richmond, Virginia. Her primary focuses are daily operations, staff development, and outreach initiatives. The area of her job she enjoys the most is staff development as she helps her team realize their full potential in an encouraging and empowering way.
Presenter: Emily Correa is a Professional Services Librarian for Campbell County Public Library System, VA. She has been involved in various committees and leadership with the Virginia Library Association, the Mid-Atlantic Library Alliance, and the County of Campbell. For more information, contact her at email@example.com