813-324-2901

Youth Cooking 101: How to Implement Cooking Classes for Kids at Your Library

Your webinar will be held on May 23, 2019, 2:00 pm – 3:00 pm  ET.

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Within 7 days, the recording of this session will be available in our On-Demand section.

 

 


hat’s cooking at your library? In this fun and informative webinar, Youth Librarian Mary Daniels will take you through Maitland Public Library’s history with cooking programs, and offer step-by-step instructions on how to implement cooking in your library no matter your size or budget. While cooking programs are easily adapted and enjoyed by all ages, Daniels will focus on cooking programs specifically for kids in elementary and middle school.

Biography ~ Mary Daniels
Mary Daniels has been working in the youth department at Maitland Public Library for 6 years, and creating and implementing cooking classes the duration of her tenancy. She received her Bachelors in English from UCF and her MLIS from USF. Her passions include literacy and innovative programming for the youth in her community.

No, The Customer Isn’t Always Right

Your webinar will be held on June 27, 2019, 2:00 pm – 3:00 pm  ET.

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Within 7 days, the recording of this session will be available in our On-Demand section.

 


Anyone who has ever served a customer has been told that “The Customer is Always Right”. Even though we know the customer isn’t always right, (they lie, steal, manipulate etc.) it is important to remember that “the customer is always the customer”. The question to consider: “Is this a customer we want in our library?”
As libraries continue to strive deliver excellent customer service and experiences, they must remember to focus on the needs of the internal customer (their employees) too, because a library without great people is a loss to its campus and community.
This interactive and informative webinar for managers and supervisors will focus on creating a library workspace experience that customers and employees will enjoy.

Participants will learn:
• To Determine if a Customer is Worth Keeping
• When to Fire a Customer
• How to Focus on Attracting the “Right” Customers
• Best Practices of Employee First Companies

Biography ~ Andrew Sanderbeck 
Andrew has been developing and conducting training seminars for libraries and library organizations for more than twenty years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.

Management AMA (Ask Me Anything): Become a Better Manager

Your webinar will be held on June 25, 2019, 10:30 am – 11:30 am  ET.

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Within 7 days, the recording of this session will be available in our On-Demand section.

 

 


Managers have a challenging role in the modern library. Working with people – library customers, stakeholders, and staff – can be stressful. Take this hour to recharge and join our Management AMA. Ask Cari anything about what you might be dealing with, and learn from other webinar participants.

In this very interactive and informative program attendees will learn tips and tricks from Cari and will share among themselves. Topics for discussion include:

• Balancing administrative responsibilities and people work with tasks on the floor
• Team-building and improving morale
• Scheduling for success
• Onboarding and training
• Work-life balance and emotional health
• Dealing with disciplinary issues
• And more!

 

Biography ~ Cari Dubiel 
Cari is the Adult Learning and Information Services Manager at Twinsburg Public Library. She is also a writer, teacher, and podcaster.

Recognizing and Shaping your Informal Leaders

Your webinar will be held on June 20, 2019, 2:00 pm -3 :00 pm  ET.

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Informal leaders are perceived by others as showing higher levels of leading than formal leaders overall. They crave influence, not responsibility. This program dives into the what’s, whys and how’s of working with, communicating with and assigning work clearly to avoid miscommunication and conflict with the informal leader.
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You will also gain a clear understanding of the power and influence an informal leader brings to the workplace, the appropriate authority levels a manager should use when working with them, and how more clearly communicate expectations for working with them.

In this interactive and informative program, attendees will learn:

• Techniques to confront unwanted behaviors from informal leaders
• How to successfully confront another leader’s unwanted influence
• A method to disarm informal leaders

 

Biography ~ Dr. Dean Russell
Dean is a Professional Strategic Coach. He helps organizations and businesses increase their effectiveness through leadership coaching, training, and public speaking engagements. He has a gift and passion for helping people and organizations quickly grasp their company’s vision, gain operational traction, and work as a healthy, functional, and cohesive team.
He is a national speaker and recognized expert specializing in business management, leadership improvement, and better employee performance.

Becoming a Better Listener at Work

Your webinar will be held on June 18, 2019, 10:30 am  – 11:30 am ET.

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Within 7 days, the recording of this session will be available in our On-Demand section.

 

 


Communication is more important than ever in our super-speed, high-tech world, yet we seem to devote less and less time to genuinely listening to one another.

True listening is often overlooked, even though it is proven to solve problems, resolve conflicts, and improve accuracy. Listening can vastly improve work relationships with both colleagues and customers.  And perhaps most importantly, it saves money and time on the job.

In this interactive and informative session attendee’s will explore some fundamental ways they can improve your listening skills, thereby becoming a better co-worker and service provider to their patrons.

 

Biography ~ Tonya Snider 
Tonya is the founder and CEO of tenBiz, Inc. She oversees the marketing and strategic development aspects of the firm, while also working directly with clients. She specializes in business strategy, marketing and project management and helps companies grow, streamline and make significant improvements to their bottom line. Before becoming a full-time entrepreneur, Tonya trained and consulted hundreds of businesses in the economic development sector, was a commercial lender and developed entrepreneurship curricula and trainings for a state-wide non-profit organization. Tonya is also a part-time professor of Business Management at Western Carolina University. She has worked directly in the non-profit, for-profit and education sectors and has a passion for “all things business” and helping people reach their goals.

Getting to Know and Meeting the Needs of Generation Z

Your webinar will be held on June 13, 2019, 2:00 pm – 3:00 pm  ET.

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Born between 1997 and 2012, Generation Z is starting to come of age. Researchers are identifying defining traits of this generation that have a direct impact on library services, instruction, and programming. In this interactive and informative session, Lauren will share research findings on Generation Z and then apply the findings to the work we do in the library so that we meet the needs of this new group of young people.

Learning Outcomes:
• Attendees will be able to identify characteristics Generation Z
• Attendees will be able to describe how Generation Z differs from previous generations
• Attendees will be able to create library services, instruction, and programming tailored to Generation Z

 

Biography ~ Lauren Hays
Lauren Hays is the Instructional and Research Librarian at MidAmerica Nazarene University in Olathe, KS. Currently, she is in a doctoral program and expects to graduate in May 2018. Additionally, she is co-editing a book on the Scholarship of Teaching and Learning (SoTL) for academic librarians.
She is passionate about teaching and learning and desires to help librarians develop in their instructor/facilitator skills. More specifically, her professional interests include teaching, SoTL, information literacy, educational technology, Library and Information Science education, teacher identity, and faculty development. On a personal note, she loves dogs, traveling, and home.

More Than 20 Creative and Fun Ideas to Welcome and Delight Your Users in 60 Minutes

Your webinar will be held on June 11, 2019 10:30 am – 11:30 am  ET.

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Want to spice up your public or academic library with some creative ideas that not only look good, but could also save you time, lower your stress and bring some fun into your workplace?
Recently, powerfulmind.co published an article about some of the surprising things that forty-five public and academic libraries are doing to make their spaces more inviting and fun. In this interactive and informative webinar, Andrew Sanderbeck will share the best of the best and dig deeper into “why” some of these ideas might be a good fit for your library.
Expect to be delighted and amused by some of the creative things that other libraries are doing on their campuses and in their communities!

 

Biography ~ Andrew Sanderbeck
Andrew has been developing and conducting training seminars for libraries and library organizations for more than twenty years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.

Rebranding Your Library…On a Budget

Your webinar will be held on June 6, 2019, 2:00 pm – 3:00 pm  ET.

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Within 7 days, the recording of this session will be available in our On-Demand section.

 


In 2018, the Union County Carnegie Library underwent a re-branding in conjunction with our building renovation.

in this informative program, attendees will learn:

• The details of our experiences and processes
• Marketing and social media strategies and best practices
• How to create a marketing plan
• Free (and cheap) marketing tools
• Graphic design principles
• Other tips and tricks to successfully interact with your community and promote your library

Our focus is on passing along knowledge to help other small, rural libraries assess their needs, revamp their marketing and social media strategies, and re-brand on a budget.


Biography ~ Taylor Atkinson

Taylor Atkinson is the Assistant Director of the Union County Carnegie Library in Union, South Carolina

How to Build a Value Based Workplace Culture

Your webinar will be held on June 4, 2019, 2:00 pm – 3:00 pm  ET.

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Within 7 days, the recording of this session will be available in our On-Demand section.

 

 


In a 2016 global survey of CEO’s and executive team members conducted by Deloitte, “87 per cent of respondents thought culture was important, while only 19 per cent believe they have the right culture.”

So, what is the right culture for your organization or team – yes – every team has its own culture – and what can you do to develop the right culture? And how do you even get started on deciding what is the right culture, developing a plan, getting buy-in and then implementation, tracking – and – it seems overwhelming.

In this interactive and informative program, attendees will learn:

• Step-by-step guide to getting started
• How to assess and compare current culture to organizational values
• How behaviors and attributes are the key expressions of the culture
• How to develop and implement a plan for effective cultural change.
• How to sell the plan to staff
• How to maintain the changes

 
Biography ~ Michael Healey
Michael believes that our workplaces and our workplace relationships can be fun, inspiring, energizing, satisfying AND be creative and productive. He works with businesses and organizations that understand the value of developing people as a foundation for continual improvement and enhancing organizational capacity. He’s been delivering engaging and impactful training programs since 1987.

Writing Effective Email

Your webinar will be held on June 4, 2019, 10:30 am – 11:30 am   ET.

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Within 7 days, the recording of this session will be available in our On-Demand section.

 

 


Have you been on the receiving end of an email with an endless, useless recipient list? Have you struggled through the overlong, cryptic prose and twisted logic of an email only to realize you have received a message whose business does not concern you? Have work situations led you to believe that email may not always be the best way to reply? Problems in email have led librarians to conclude that staff often use email inappropriately—either as a weapon for assaulting readers from a safe distance or as an excuse to avoid communicating in person.

This interactive and informative webinar focuses on the greatest challenges facing employees who sift through numerous emails daily and offers concrete suggestions for creating emails and responding to them efficiently and accurately. From there it moves to practical remedies of purposeless, incomplete, unorganized, and insensitive messages—to ensure that emails are reader-focused, deferential, thorough, and easily scanned. It closes with guidelines for managing the email system and for checking critical emails when high-quality communication matters most.

Attending this webinar will enable you to:

• Master the unique challenges of email
• Compose purposeful, reader-focused emails
• Employ strategies for creating a courteous tone
• Manage your email system effectively and efficiently

Biography ~ Philip Vassallo
Philip Vassallo, Ed.D., has designed, delivered, and supervised communication training programs for more than 20,000 executive, managerial, supervisory, administrative, and technical professionals internationally over the past three decades. He is the author of the books How to Write Fast Under Pressure, The Art of E-mail Writing, and The Art of On-the-Job Writing. Dr. Vassallo holds a doctorate in educational theory and has taught internationally, recently as a faculty member of the Beijing International MBA program.