813-324-2901
More Ways Your Library Can Partner With the Federal Trade Commission

More Ways Your Library Can Partner With the Federal Trade Commission

 

Libraries provide more advice and services to a broader array of people. Do you serve new arrivals or people with challenges reading English? What about teens or older people? Military families? Everyone is a consumer — and crooks use clever schemes to defraud millions of people every year. We also know that scammers target people from diverse communities in unique ways. FTC has free tools at FTC.gov/libraries, tailored for various audiences; they can help you help all your patrons. On this webinar, you’ll learn how to:
Create programming on consumer topics or incorporate consumer tips in your existing programs
Support patrons who experience identity theft by showing them how to start the recovery process using IdentityTheft.gov
Find short, actionable consumer content to share with your patrons on your social networks.

Handout

Original broadcast August 13, 2019 

Biography ~ Carol Kando-Pineda
Carol Kando-Pineda is Counsel in the FTC’s Division of Consumer and Business Education where she leads teams to create free print materials, websites, and videos to help people avoid scams, manage their money and make wise buys. Carol began her FTC career as a staff attorney bringing false advertising cases; she then became the agency’s Legislative Counsel, serving for several years as a liaison between the FTC and Congress.

Leadership Redefined: Ownership Engagement Results

Leadership Redefined: Ownership Engagement Results

 

Competitive, challenging and constantly shifting – that is today’s marketplace! It calls for a new style of leader. One that has the ability to see the big picture. Understand external trends. Implement strategy with one-hand tied behind your back. To succeed you need to be that rare leader who can stay razor like focused while remaining flexible enough to seize new opportunities.
It is time to redefine how we lead, and create a culture that inspires ownership at every level in order to drive results at every turn. Your greatest competitive advantage in today’s marketplace is the engagement level of your employees. The rules have changed and employee engagement trumps customer engagement … every single time! In today’s marketplace, the relationship you build with your employees is more important than the relationship you build with your customers.

In this innovative program, you’ll discover the cutting-edge strategies including:

• Ways to maximize your ability to get the best and the brightest to beat a path to your door
• How-to engage employees at every level increasing productivity and results
• Proven leadership strategies that ensure you gain a competitive advantage
• Increased business acumen and strategic leadership skills

Handout

Original broadcast July 23, 2019

Biography ~ Meridith Elliott Powell
Voted one of the Top 15 Business Growth Experts to watch by Currency Fair, Meridith Elliott Powell is an award winning author, keynote speaker and business strategist. With a background in corporate sales and leadership, her career expands over several industries including banking, healthcare and finance. Meridith worked her way up from an entry-level position to earn her seat at the C-Suite table. She is Certified Speaking Professional, a designation held by less than twelve percent of professional speakers, and a member of the prestigious Forbes Coaching Council.

She has a cutting-edge message, rooted in real-life examples and real-world knowledge. She is the author of four books, including Winning In The Trust & Value Economy (a finalist in the USA Best Book Awards) and her latest “Own It: Redefining Responsibility – Stories of Power, Freedom & Purpose about how to build cultures the inspire ownership at every level to create profits at every turn. Meridith writes, speaks and is passionate about helping her clients understand everything they need to know about how to make this economy start working for them.

When not working, Meridith can be found on her mountain bike, hiking her favorite trail and chasing little white balls on golf courses ‘round the country!

The Ten Behavioral Questions to Ask to Prevent a Bad Hire

The Ten Behavioral Questions to Ask to Prevent a Bad Hire

 

 

The risks and rewards of hiring the best employees for your organization may never be greater than it is today. The interview process is the vital part of the hiring process to cement the hiring of the right person, not the right resume and wrong person.

In this interactive and thought provoking program, we will discuss ten behavioral questions to add to your interview process to help you determine their reactions to situations, explain their successes and failures, their ability to adapt to change and most importantly their ability to fit and not hurt or destroy your culture.

Handout

Original broadcast July 16, 2019 

Biography ~ Andrew Sanderbeck
Andrew has been developing and conducting training seminars for libraries and library organizations for more than twenty years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.

Get Prepared to Speak Impromptu

Get Prepared to Speak Impromptu

The workplace offers countless opportunities to share one’s thoughts on different topics, some of which require us to spend time in advance planning, preparing, and practicing presentations that incorporate PowerPoint slides and/or other visual aids. Most of them do not, however; in fact, we often have little time to prepare or rehearse for presentations we’re called on to deliver every day. Yet impromptu speaking demands as much, if not more, forethought and preparation if we are to make the most of occasions when we’re called on to share our thoughts. This Webinar explores strategies and tools to help you approach unexpected speaking opportunities with ease and skill. More specifically, participants will learn how to:

• Differentiate between prepared and impromptu speeches;
• Identify common opportunities they’ll have to speak impromptu;
• Plot a longer-term strategy to prepare for impromptu speaking; and
• Pinpoint and apply common organizational frameworks particularly well suited to impromptu speaking

Enthusiastic. Authentic. Caring. Knowledgeable. Insightful. People have used these terms to describe Dr. Mitchell Friedman as he’s engaged in diverse professional endeavors over the last three decades.

Original broadcast July 2, 2019 

Handout

Biography ~ Dr. Mitchell Friedman
Dr. Friedman has thrived as a senior-level administrator in graduate degree programs; a career development impresario who has helped individuals land meaningful internships, full-time, and part-time work; a strategic communications strategist, tactician, coach, and trainer; and a university instructor.

He earned a Doctorate in Education (EdD) with a focus on organization and leadership from the University of San Francisco. Dr. Friedman has two degrees in history, an M.A. from Stanford University and a B.A. from Brandeis University. He’s also Accredited in Public Relations (APR).

Management AMA (Ask Me Anything): Become a Better Manager

Management AMA (Ask Me Anything): Become a Better Manager

 

Managers have a challenging role in the modern library. Working with people – library customers, stakeholders, and staff – can be stressful. Take this hour to recharge and join our Management AMA. Ask Cari anything about what you might be dealing with, and learn from other webinar participants.

In this very interactive and informative program attendees will learn tips and tricks from Cari and will share among themselves. Topics for discussion include:

• Balancing administrative responsibilities and people work with tasks on the floor
• Team-building and improving morale
• Scheduling for success
• Onboarding and training
• Work-life balance and emotional health
• Dealing with disciplinary issues
• And more!

Handout

Original broadcast June 25, 2019 

Biography ~ Cari Dubiel 
Cari is the Adult Learning and Information Services Manager at Twinsburg Public Library. She is also a writer, teacher, and podcaster.

Recognizing and Shaping your Informal Leaders

Recognizing and Shaping your Informal Leaders

Informal leaders are perceived by others as showing higher levels of leading than formal leaders overall. They crave influence, not responsibility. This program dives into the what’s, whys and how’s of working with, communicating with and assigning work clearly to avoid miscommunication and conflict with the informal leader.

.
You will also gain a clear understanding of the power and influence an informal leader brings to the workplace, the appropriate authority levels a manager should use when working with them, and how more clearly communicate expectations for working with them.

In this interactive and informative program, attendees will learn:

• Techniques to confront unwanted behaviors from informal leaders
• How to successfully confront another leader’s unwanted influence
• A method to disarm informal leaders

Handout

 Original broadcast June 20, 2019 

Biography ~ Dr. Dean Russell
Dean is a Professional Strategic Coach. He helps organizations and businesses increase their effectiveness through leadership coaching, training, and public speaking engagements. He has a gift and passion for helping people and organizations quickly grasp their company’s vision, gain operational traction, and work as a healthy, functional, and cohesive team.
He is a national speaker and recognized expert specializing in business management, leadership improvement, and better employee performance.

Becoming a Better Listener at Work

Becoming a Better Listener at Work

 

Communication is more important than ever in our super-speed, high-tech world, yet we seem to devote less and less time to genuinely listening to one another.

True listening is often overlooked, even though it is proven to solve problems, resolve conflicts, and improve accuracy. Listening can vastly improve work relationships with both colleagues and customers.  And perhaps most importantly, it saves money and time on the job.

In this interactive and informative session attendee’s will explore some fundamental ways they can improve your listening skills, thereby becoming a better co-worker and service provider to their patrons.

Original broadcast June 18, 2019 

Handout

Biography ~ Tonya Snider 
Tonya is the founder and CEO of tenBiz, Inc. She oversees the marketing and strategic development aspects of the firm, while also working directly with clients. She specializes in business strategy, marketing and project management and helps companies grow, streamline and make significant improvements to their bottom line. Before becoming a full-time entrepreneur, Tonya trained and consulted hundreds of businesses in the economic development sector, was a commercial lender and developed entrepreneurship curricula and trainings for a state-wide non-profit organization. Tonya is also a part-time professor of Business Management at Western Carolina University. She has worked directly in the non-profit, for-profit and education sectors and has a passion for “all things business” and helping people reach their goals.

How to Use Live Streaming Social Video to Raise More Money During Fundraising Campaigns

How to Use Live Streaming Social Video to Raise More Money During Fundraising Campaigns

 

A recent social media marketing study found that 82% of viewers prefer live video to social media posts, and 80% prefer live video to reading a blog. If you want to get your audience’s attention online, live streaming social video is a great way to stay ahead of the competition.

Live video can be used throughout every stage of a fundraising campaign – to tease the campaign and increase anticipation, to launch the campaign with a bang, to thank donors throughout, and to keep the momentum after the campaign has officially ended.

In this webinar, digital fundraising expert Julia Campbell will guide through a process to prepare, create, and launch live streaming social videos that will help you raise more money during your online fundraising campaigns.

Key takeaways:
– What is live streaming social video and why is it so powerful?
– Specific ways to use Facebook Live, Instagram Live, and Periscope throughout a fundraising campaign to fundraise during a campaign – preparation, launch, and conclusion
– How to use live streaming social video to strengthen relationships with donors and supporters
– Several free and low-cost digital tools to create and edit your live stream broadcasts
– Real-world examples from small nonprofits and libraries who are getting it right.
– Bonus materials: The Essential Facebook Live Checklist for Nonprofits

 

Original broadcast June 19, 2019

 

Biography ~ Julia Campbel
Julia Campbell has a long history of helping nonprofits find success using digital storytelling strategies. After 10 years in the nonprofit sector as a small shop development and marketing director, she founded J Campbell Social Marketing, a boutique digital marketing agency based north of Boston.

Julia received her Bachelor’s in Journalism & Communications from Boston University and earned a Master in Public Administration from Old Dominion University as well as a Certificate in Nonprofit Management from Tidewater Community College.

A Boston native, a Returned Peace Corps Volunteer, a mother of two, and a lover of activism and social causes, Julia helps nonprofits build movements and connect with supporters by effectively harnessing the power and potential of online marketing and social media tools.

Julia’s clients include small community-based nonprofits and large universities. She also offers small group coaching sessions, workshops & seminars and online trainings. The author of Storytelling in the Digital Age: A Guide for Nonprofits, Julia’s blog about online fundraising and nonprofit technology is #3 on the Top 40 Nonprofit Marketing Blogs and Websites for Nonprofit Marketers and Fundraisers and is consistently featured in the list of Top 150 Nonprofit Blogs in the world.

Julia has been featured on Maximize Social Business, About.com, MarketWatch, Alltop, Salon, Social Media Today, Forbes and Business 2 Community.

How to Build a Value Based Workplace Culture

How to Build a Value Based Workplace Culture

 

In a 2016 global survey of CEO’s and executive team members conducted by Deloitte, “87 per cent of respondents thought culture was important, while only 19 per cent believe they have the right culture.”

So, what is the right culture for your organization or team – yes – every team has its own culture – and what can you do to develop the right culture? And how do you even get started on deciding what is the right culture, developing a plan, getting buy-in and then implementation, tracking – and – it seems overwhelming.

In this interactive and informative program, attendees will learn:

• Step-by-step guide to getting started
• How to assess and compare current culture to organizational values
• How behaviors and attributes are the key expressions of the culture
• How to develop and implement a plan for effective cultural change.
• How to sell the plan to staff
• How to maintain the changes

Handout

Original broadcast June 4, 2019 

Biography ~ Michael Healey
Michael believes that our workplaces and our workplace relationships can be fun, inspiring, energizing, satisfying AND be creative and productive. He works with businesses and organizations that understand the value of developing people as a foundation for continual improvement and enhancing organizational capacity. He’s been delivering engaging and impactful training programs since 1987.

Planning and Implementing a Fine-Free Policy

Planning and Implementing a Fine-Free Policy

Libraries are ready for a change! Our academic library went fine free in 2016, and we’re not alone. In this informative and interactive program, we will share why and how we managed to eliminate most overdue fines, aligning our circulation policies with the needs of our most frequent users.

The focus of the webinar will be on planning and implementation of a fine free library. Policies and methods from public libraries will also be included! Join us to find out why your best new policy might be to stop collecting fines.

Takeaways from this program include:

Learning which policy changes make going fine free work best
Fully consider the circulation processes affected by the change
Planning outreach to your staff and community

Handout

Original broadcast May 7, 2019

Biography ~ Karen Ryan
Karen Ryan has worked in library access services, both public and academic, for 22 years. She is the Circulation and Reserves Coordinator at Hollins University. She currently runs the circulation and reserves department, oversees the Wyndham Robertson Library side of co-lending with our partner Roanoke College’s Fintel Library, coordinates the work study program within various departments of the library, and supervises 24+ undergraduate work study students within the circulation department. In 2016, she worked with Maryke Barber to plan and execute a fine free initiative within our campus libraries and with our partner, Fintel Library.

Biography ~ Maryke Barber
Maryke Barber has worked in libraries for over 20 years. She is Public Services and Arts Liaison Librarian at Hollins University. Her current work includes reference, instruction, collection development and administration; previously, she has also worked in government documents, film cataloging, and gifts & acquisitions. In 2016, she initiated Hollins’ transition to eliminate fines along with the school’s partner library at Roanoke College.