Developing Dynamic Leadership Skills

Developing Dynamic Leadership Skills


Some people seem to be natural leaders, yet anyone can develop the skill set needed with some practice, patience and experience. If you want to take your team, department, organization and career as far as it can go, then you will have to be willing to put in the work to develop your leadership skills and style.

In this interactive and informative program attendees will briefly examine four areas of leadership; communication, accountability & expectations, failure, and initiative and creativity.

As a result of the program attendees will be able to use the information to hone their skills to become a transformative leader for their organization.

Original broadcast June 16, 2020 


Biography ~ Gavin J. Woltjer

Gavin J. Woltjer is the Library Director for the Billings (MT) Public Library. When not held hostage in a good book, he enjoys exploring the wilds of Montana with his wife, Rena, and their three children. His research interests include: data analytics; library leadership; economic development and libraries; archives and record management; and, librarian as public historian.


Going from Ordinary to Extraordinary: The Importance of Good Process Management

Going from Ordinary to Extraordinary: The Importance of Good Process Management

Process Management is a way of looking at and then controlling the processes that are present in an organization. As a business practice it encompasses techniques and structured methods. The goals include identifying and modifying existing processes so they align with a desired, presumably improved, future state of affairs.

Librarians need good process to be successful.  But really how important is standardization?  In this informative webinar, Dr. Dean Russell will discuss the how’s and why’s of process management and the relation to your library’s success in meeting its goals and mission.

Attendees will learn:

• A quick history of how and why process control started
• The myth that having digitized processes creates a clear and coherent organization of these processes
• How processes build performance
• Why processes have to be agile and actionable
• What we can learn from Wikipedia


Original broadcast June 18, 2020 

Biography ~ Dr. Dean Russell

Dean is a Professional Strategic Coach. He helps organizations and businesses increase their effectiveness through leadership coaching, training, and public speaking engagements. He has a gift and passion for helping people and organizations quickly grasp their company’s vision, gain operational traction, and work as a healthy, functional, and cohesive team.
He is a national speaker and recognized expert specializing in business management, leadership improvement, and better employee performance.

Library Leadership 101

Library Leadership 101


Every organization needs leaders to help them achieve the mission and vision. But leadership is also about much more than big picture thinking.

In this informative program we’ll explore how to work with Boards, internal and external partners, and community stakeholders in the role of leadership; garner a basic understanding of different leadership styles, and begin to formalize an understanding of how financial and institutional history play a part in their leadership development.

Original broadcast May 26, 2020 


Biography ~ Gavin J. Woltjer
Gavin J. Woltjer is the Library Director for the Billings (MT) Public Library. When not held hostage in a good book, he enjoys exploring the wilds of Montana with his wife, Rena, and their three children. His research interests include: data analytics; library leadership; economic development and libraries; archives and record management; and, librarian as public historian.

Grant Writing Made Easy

Grant Writing Made Easy


Today libraries rely heavily on grant funding, but not everyone has the skills or experience to write a successful grant application. In this interactive and informative session, you will learn the basics of grant writing and management, as well as tips and tricks for making your application stand out above the rest.

Whether you are a seasoned grant writer or a newbie, this session will provide insights into the grant process to boost your confidence and help you write a stellar grant application.

In this program, attendees will learn more about:
• Determining and articulating community needs
• Crafting a needs statement
• Identifying partners
• Defining your project
• The 10 Step Grant Process
• Using the Logic Mode


Original broadcast May 19, 2020 

Biography ~ Lauren Clossey
Lauren Closseyis a Continuing Education Consultant with the State Library of North Carolina. She Coordinate and design all continuing education initiatives for public librarians and library staff throughout the state of North Carolina and evaluates continuing education programs for useful content. She co-manage the State Library’s Drupal website, as well as evaluates and introduce new technologies to State Library staff. She received her MLS from North Carolina Central University and is certified in Educational/Instructional Technology from North Carolina State University.

Biography ~ Amanda Johnson
Amanda Johnson is a Data Analysis and Communication Consultant at State Library of North Carolina. She received her MLIS from from Simmons College and has worked in both public and academic libraries.


Library Leadership 101

Preparing for an Uncertain Future – Reversing Our Assumptions


You’re facing a furlough or a layoff. Or maybe you’re still working, but your world has been turned upside down. And…you are now dealing with an unpredictable short and long-term future.

It’s easy to feel overwhelmed and not at all certain how to best prepare yourself for what comes next; are you already thinking about what you want to do when you return to work…but don’t know where to start?

This highly-interactive webinar, which is designed to include ideas from the participants, will explore ways you use an “Assumption Reversal” approach to respond to what you are currently facing and what you can do to prepare yourself for a rapidly-changing work and personal environment.

By the time you leave this session, you will have:

♣ An understanding of how you can use Assumption Reversal to respond positively to unexpected changes in your work environment
♣ At least three actions you can take to positively respond to unexpected situations
♣ At least three resources you can explore to positively respond to unexpected situations

For those who want to prime the pump before participating in this session, here are a few resources:

Assumption Reversal in Pandemic Crisis
Joker News; posted on YouTube April 14, 2020

Coronavirus: The Good That Can Come Out of an Upside-Down World
Matthew Syed
BBC News; posted March 30, 2020

Reversing Assumptions Technique
Michael Michalko, “Think Jar Collective


Original broadcast May 5, 2020 

Biography ~ Andrew Sanderbeck
Andrew has been developing and conducting training programs for libraries and library organizations for more than fifteen years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is a board member of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.

Biography ~ Paul Signorelli
Paul, co-author of Workplace Learning & Leadership with Lori Reed and author of the forthcoming Change the World Using Social Media (Rowman & Littlefield, 2020), is a writer, trainer, presenter, and consultant helping clients and colleagues look for opportunities they might otherwise miss. As a passionate advocate of lifelong learning, he has served as director of staff training and volunteer services for the San Francisco Public Library system; focuses on the intersection of learning, collaboration, and the innovative use of technology to produce positive change; and continues to design and deliver onsite and online learning opportunities including workshops, courses, and webinars. He is involved in a variety of learning initiatives including Arizona State University’s ShapingEDU project to designed to drive the future of learning in the digital age; remains active in ATD (the Association for Talent Development) and the American Library Association; and recently designed and facilitated a series of onsite and online Train the Trainer sessions for the Tampa Bay Library Consortium.
He earned his MLIS through the University of North Texas online program, and also holds a Master of Arts Administration degree from Golden Gate University, in San Francisco; continues to blog at “Building Creative Bridges” (http://buildingcreativebridges.wordpress.com); and can be reached at paul@paulsignorelli.com.

The Latest on CO-VID 19 Scams from the Federal Trade Commission

The Latest on CO-VID 19 Scams from the Federal Trade Commission

Scammers are experts at shifting tactics and changing their messages to catch you off guard. This is especially true as they take advantage of anxieties related to the Coronavirus.

This webinar will explain how scams are evolving during the pandemic – from phony tests, treatments, and cures to taking your money but not delivering masks, sanitizers and supplies to trying to get your stimulus check.  We’ll also cover tips relating to recovering from the financial fallout of the pandemic.


Original broadcast May 6, 2020


Biography ~ Carol Kando-Pineda
Carol Kando-Pineda is Counsel in the FTC’s Division of Consumer and Business Education where she leads teams to create free print materials, websites, and videos to help people avoid scams, manage their money and make wise buys. Carol began her FTC career as a staff attorney bringing false advertising cases; she then became the agency’s Legislative Counsel, serving for several years as a liaison between the FTC and Congress.

How to Find and Use Big Data

How to Find and Use Big Data


Big data is a widely discussed talking point at library conferences and trainings but does anyone know how to truly harness the power of big data? In this webinar we’ll take a step-by-step exploration of where libraries can access big data for free or inexpensively and how to put it into practice in order to better advocate for themselves, raise money, or increase library use.

In this interactive and informative program, we’ll explore real and actionable strategies for reaching non-users, segmenting audiences for improved marketing performance, and how to implement a better messaging strategy for better results. At the end of this webinar attendees should have a number of action items that they can immediately implement at little to no cost.


Original broadcast May 7, 2020 

Biography ~ Patrick Sweeney
Patrick Sweeney is a tireless and innovative advocate for libraries. A 2007 graduate of the San Jose School of Library and Information Sciences, Mr. Sweeney is the a former Administrative Librarian of the Sunnyvale (CA) Public Library and was Executive Director of EveryLibrary California, a statewide initiative to support library Propositions.  He is now the Political Director for EveryLibrary, the nation’s first political action committee for libraries where he works to help libraries win political initiatives and ballot measures. He is active in the California Library Association and across library social media as a co-founder of the Think Tank. His library blog is well respected, and he is a sought-after speaker and presenter.  A recent project, the Story Sailboat, worked to provide library services and materials – by boat – in the San Francisco Bay area.  He tweets at @pcsweeney


Take Your Library to New Heights with the SOAR Framework for Strategic Planning

Take Your Library to New Heights with the SOAR Framework for Strategic Planning


SOAR (Strengths, Opportunities, Aspirations & Results) is a positive, strengths-based, and stakeholder-focused approach to strategic planning. This webinar will outline the SOAR process and its approach that is  grounded in appreciative inquiry. A case study will be presented to demonstrate how one library used this approach to identify a new vision, mission, and strategic directions.

In this informative program, participants will:
• Gain a basic understanding of appreciative inquiry and its positive approach
• Learn about the SOAR framework and how it can be used in a strategic planning process
• Explore specific practices that support the SOAR framework


Original broadcast April 30, 2020

Biography ~ Sue Erickson
Sue Erickson has been a librarian in higher education for nearly 20 years, working in a variety of areas such as assessment, cataloging, collection development, data services, media services, reference and research instruction, and special collections. She is currently the Director of Hofheimer Library at Virginia Wesleyan University and Chair of the Resource Sharing Committee of the VIVA library consortium. She has worked in library consortia for her entire career; as a result, inter-library collaboration is at the core of how she approaches her work. She is interested in leadership and staff development, as well as the evolution and resilience of higher education in these uncertain times.  Sue is a champion for the liberal arts, for civil discourse and the library’s role in fostering it, and for diversity, equity and inclusion. She offers consulting services for academic libraries and other areas within higher education.

Coaching Skills for Library Supervisors: Building a Performance Culture, One Employee at a Time

Coaching Skills for Library Supervisors: Building a Performance Culture, One Employee at a Time


Library supervisors can create the workplace they want, where focused, motivated, and self-directed employees want to come to work, develop, and grow. Library leaders can learn to coach to get these results. Coaching is an employee-centered and time-focused process. It helps bosses at all levels create a realistic prescription for change, using tools, experience, guidance, career-path mentoring, and continuing support.

Employees can be both taught and led, using coaching interventions that help them build their skills, redirect unproductive behaviors, and become more self-reliant. This webinar program will help supervisors solve a complex organizational problem – how to get the very best from your employees, at every level. We will focus more on coaching tools and less on coaching theories. It will help all participants take the information they need for their specific library facilities and the employees they will be coaching, currently, or in the future.

Key Learning Outcomes:
Preparing for coaching meetings, using examples of performance or behavior gaps, not labels.
Dealing with employees’ range of emotions.
Assigning “homework” to employees to do at work and reinforce the coaching meeting results and discussed tools for change.
Developing a coaching plan and tracking progress over time.
Keeping coaching files.

Who Should Attend: This program is for anyone in a library supervisory position or preparing to become a supervisor, including department directors, managers, and supervisors, and/or employees who are acting supervisors or will soon promote.

Original broadcast April 28, 2020

Biography ~ Dr. Steve Albrecht
As a trainer, speaker, author, and consultant, Dr. Steve Albrecht is internationally known for his expertise in high-risk HR issues. He specializes in workplace and school violence awareness and crisis response programs for private-sector firms, municipal and state government, K-12 schools, and colleges and universities. His clients include the two biggest municipal insurers in California.

In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence. Besides his work as a conference presenter and keynote speaker, he appears in the media and on the Internet, as a source on workplace violence, security, and crime. His 21 business and police books include Library Security; Tough Training Topics; Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job.

He holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board certified in HR, security management, employee coaching, and threat assessment.

How To Get $10,000 / Month In Free Advertising For Your Library From Google

How To Get $10,000 / Month In Free Advertising For Your Library From Google


Someone does a Google search and gets a list of results. On the very top are the “”paid listings””—ads placed by companies. Did you know libraries can place ads there too—for FREE?

There’s a little-known initiative called Google Ad Grants. Every qualifying nonprofit that applies gets a grant of up to $10,000 / month in advertising credit. This allows nonprofits to place ads at the top of Google search results, just like the big players do. 

Libraries can use the grant to promote anything at all—collections, electronic resources, programs, tutoring, services, classes, special events—you name it.

In this hour-long webinar, you’ll learn everything you need to know:

ϖ Which organizations qualify for the grants?
ϖ How quickly you can apply and can get set up
ϖ Why every library should be advertising its offerings in Google
ϖ Best practices for successful Google Ads campaigns
ϖ Where to get help in managing your grant and your campaigns
ϖ Results that other Ad Grants libraries are already achieving
ϖ What are the real costs (money & time) of the program?

Yes, you really can place ads on Google at no cost; you just have to learn how. This webinar will include links and instructions to get you started. It’s vital for your library to be visible on Google, where nearly everyone starts their searches. Meet the public where they are, and increase their awareness and usage of any of your library’s resources.


Original broadcast April 21, 2020

Biography ~ Kathy Dempsey
Marketing Maven Kathy Dempsey is a consultant and trainer through her business, Libraries Are Essential (www.LibrariesAreEssential.com), and has given presentations across the U.S. and Canada. She authored the book The Accidental Library Marketer. Her work is dedicated to helping librarians and information professionals promote their value and expertise in order to retain respect and funding. Kathy has been the Editor of the Marketing Library Services newsletter for 25 years and was Founding Chair of the Library Marketing and Communications Conference (www.LibraryMarketingConference.org).