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I Spy: Intellectual Freedom Issues at Your Library

I Spy: Intellectual Freedom Issues at Your Library

Libraries have embraced technologies such as ILS, security cameras and social media, along with patron conveniences such as self-check out, open hold shelves, and Internet computers. But do these conveniences jeopardize our core value of patron privacy–the right to read and develop ideas free from unwanted surveillance?

Join Teresa Doherty and Rebecca Lamb, members of the Virginia Library Association’s Intellectual Freedom Committee, for a virtual tour through library spaces. They will help you identify and address privacy and intellectual freedom issues that may be part of your library’s services and practices.

Attendees will learn how to:

Identify privacy and intellectual freedom issues in library spaces, circulation systems, social media, and more
Implement best practices for Intellectual Freedom issues
Protect their institution with policies and procedures
Advocate for patron privacy within their institution

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Original broadcast February 19, 2019

Biography ~ Teresa Doherty
Teresa Doherty, MLIS, is the Assistant Head for Information Services and Teaching and Learning Librarian at Virginia Commonwealth University Libraries in Richmond, Virginia. She manages the main service point in a busy 24-hour library, teaches information literacy to undergrads, provides quality control of the libraries’ chat and text service, and tweets on behalf of James Branch Cabell Library. She was a member of American Library Association’s Intellectual Freedom Committee from 2008-2018 and currently organizes the Virginia Library Association’s annual Banned Books Week display contest.

Rebecca Lamb, MLA, MLIS, is the Adult Services Librarian at Waynesboro Public Library in Waynesboro, Virginia, and has more than twenty years experience in museums and both public and academic libraries. She became involved in IF after receiving the Freedom to Read Foundation’s Judith F. Krug Memorial Fund Scholarship to participate in their collaborative course on Intellectual Freedom & Censorship at the University of Illinois iSchool. Her IF low: censorship of the newspaper she edited in high school. Her IF high: winning the VLA Banned Books Week display contest–twice.

Managing the Media When a Crisis Strikes Your Library

Managing the Media When a Crisis Strikes Your Library

 

Mainstream media and social media platforms have changed dramatically in the last decade. Libraries who don’t understand the motives, cycles, deadlines, and methods of today’s “Multi-Media Journalists” (MMJs) run the risk of being portrayed badly in the Court of Public Opinion. This session teaches library participants how to successfully prepare for news conferences, radio shows, TV appearances, Skype interviews, blog interviews, magazine and newspaper interviews.

Especially in a crisis, press kits and information about your library’s products and services may have to come from you, especially if you don’t have a crisis communications specialist on staff. Since the Internet lives forever, you may only have once chance to get your message right.

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Original broadcast January 31, 2019

Biography ~ Dr. Steve Albrecht
Since 1987, Dr. Steve Albrecht has consulted and trained on issues related to HR and security issues, team performance, conflict reduction, and social intelligence. His Colorado-based firm specializes in performance-improvement training, coaching, and leadership skills.He has consulted with Fortune 500 firms, banks, utilities, hospitals, colleges and universities, aerospace, the military, fire and law enforcement, and city and county governments in the U.S. and Canada.

He has worked as a trainer and consultant for the 122-city California Joint Powers Insurance Authority and CSAC-EIA, which covers all 58 California counties, since 1999.

Highly Effective Community Partnerships

Highly Effective Community Partnerships

 

How can you take your community partnerships from “good” to “amazing”? We are all looking for ways to deepen our community engagement with partners who share our goals. But it can be tough to know how to pick the right partners, develop the right initiatives, or move from one-off collaborations to truly impactful, ongoing relationships.

Staff time to do this work is limited, so we need to understand how to make the most of our opportunities.

In this interactive and informative webinar, participants will learn how to:

Assess a partnership’s level of engagement, and identify strategies for deepening it
Approach new partnerships in a way that may lead to more meaningful engagement
Understand when to stop pursuing a partnership
Reference examples and lessons from real-world partnerships at various levels of engagement

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Original broadcast January 24, 2019

Biography ~ Audrey Barbakoff
Audrey Barbakoff is an enthusiastic and dedicated public library leader and librarian. She is passionate about public service!Audrey isthe Community Engagement and Economic Development Manager for the King County Library System in Issaquah, Washington.She is the author of two books, Adults Just Wanna Have Fun andProgramming for Emerging Adults, as well as a frequent and enthusiastic public speaker.

Getting Comfortable with Saying “No” at Work

Getting Comfortable with Saying “No” at Work

 

Most of us are comfortable saying “yes” to a request from a boss, co- worker or customer. “Yes” when asked to take on a new project or task, more responsibility and even a promotion opportunity.

And many of us say “yes”, when we should say “no”. No, you’re too busy, no you’re not the right person for the assignment, or no, you just can’t handle an additional responsibility right now.

This interactive and immediately useful program will discuss 10 situations where you can have the courage and comfort to say “no” and will give you the verbiage to more comfortably say “no” to your boss, co-workers and customers in a polite and confident manner.

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Original broadcast January 15, 2019

Biography ~ Andrew Sanderbeck
Andrew has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the PCI Webinars.

How to Run an Ethics Audit of Your Library Organization

How to Run an Ethics Audit of Your Library Organization

 

Library ethics include issues of privacy, transparency, fairness, and access to information. These lofty issues translate into policies and procedures that need to be taken seriously.

Examples: Not speaking about customer borrowing habits, not exempting privileged insiders from paying fines, and ensuring that the older library user with dimming vision and bad knees is as welcome as the fit and flexible teenager (regarding books on the bottom shelves).

In this program, you’ll learn about typical “ethics” mistakes and take a library ethics quiz. How well will your library do?

At the conclusion of webinar, participants will be able to:

– Know how four basic library ethical principles translate into ethical staff behavior
– Evaluate library operations for ethical issues, from how your finances are audited to how stakeholders have input into collection development
– Review how Florida open meeting laws impact their library’s operation

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Original broadcast January 10, 2019


Biography ~ Pat Wagner

Pat Wagner and her husband Leif Smith own Pattern Research, Inc., [pattern.com], a 44-year-old training, research, and consulting business. She has worked for libraries and higher education as an educator and consultant since 1978, focusing on behavioral and organizational skills that support institutional and personal success. Her specialties include conflict management, customer service, marketing, supervision, project management, and ethics. She has been a frequent visitor to Florida libraries and is known for her practical and good-humored program.

PCI Q & A Program with Captain H.A. Harry Katt (Ret.) – Ask the Expert About Library Safety and Security

PCI Q & A Program with Captain H.A. Harry Katt (Ret.) – Ask the Expert About Library Safety and Security

 

Most crime prevention experts will attest that there is no “silver bullet” that can guarantee a safe working environment. Because we live and work in very dynamic environments facing unpredictable challenges, factors and behaviors, we must be ever cognizant of our surroundings, consistently practice safe smart habits and learn to respect our intuition when it signals trouble.
We must also understand our role, responsibilities and ability in such a given situation and be prepared to respond accordingly.
In this interactive Question and Answer program with Captain Harry Katt, he will answer your questions and provide guidance on safety and security issues that libraries face every day.

Submit your questions to Captain Harry Katt before the program by email at 4rceoptions@gmail.com. Please include “December 20th webinar” in the subject line of your email.

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Original broadcast December 21, 2018

Captain H.A. Harry Katt (Ret.) ~ Biography
Captain H.A. Harry Katt (Ret.) has over thirty years of law enforcement experience and training. Over the course of his career he has developed a keen insight on personal safety, situational awareness and human behavior in the workplace.

The vast majority of his police experience was in operational field components policing neighborhoods where calls for service were frequent and customer service, personal safety and situational awareness skills were always a priority as they should be for all public servants.
It was on the streets, the back alleys and the door steps where he learned the true value of observation, communication, de-escalation and knowing your options. The same core values he shares with his clients and audiences.

Fostering Intergenerational Programs at the Library

Fostering Intergenerational Programs at the Library

 

Libraries are multi-generational spaces, welcoming patrons from a variety of generations on a daily basis. This webinar will discuss why intergenerational relationships are important, explore ways your library can help strengthen intergenerational connections through programming, space allocation, and interactive exhibits.

When libraries intentionally foster intergenerational interactions they contribute to building stronger communities.  This webinar will help you turn your library into a community intergenerational catalyst.

At the end of this webinar, participants will:
1. Learn about the importance of intergenerational relationships
2. Explore ways the libraries can encourage the development of intergenerational relationships through programming, use of space, and community interactive pieces
3. A list of programming and activity ideas
4. Suggestions on how to create an intergenerational program for your library

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Original broadcast December 6, 2018

Jennifer Kulik, Ph. D. ~ Biography
Dr. Jennifer Kulik is the Founder and CEO of Silver Kite Community Arts (www.silverkite.us), a Seattle-based arts company dedicated to designing, supporting, and facilitating intergenerational arts experiences and arts programs for older adults. Dr, Kulik holds a Ph.D. in (Intergenerational) Theatre from Arizona State University, an M.Ed. in Curriculum and Instruction from the University of Washington, and a B.A. in Theatre from Grinnell College.

In 2012 she was awarded a Fulbright Distinguished Award in Teaching Fellowship to conduct intergenerational arts research in Singapore and received a Fulbright Alumni Award in 2013 to present at a conference in Boston on an intergenerational program she designed with a colleague in Colorado. Jen has presented workshops on intergenerational program development in Brazil, Ethiopia, Singapore, France, the UK, Denmark, and South Africa in addition to many locations in the United States.

Surviving an Emotionally Toxic Workplace

Surviving an Emotionally Toxic Workplace

 

Are you feeling Frustrated? Exhausted? – trying to deal with all the emotions that swirl around in your workplace. Feeling like you just don’t know what to do?

Sometimes it’s the same person you have to deal with day in and day out – you feel overwhelmed and just want to avoid them, but you can’t. Sometimes you’re blindsided – suddenly, out of the blue someone is angry at you or accusing you – everything was going fine – then BOOM – they became unhinged – often you don’t even know why – you’re thinking “where did that come from”?

You dread going into some meetings/situations knowing emotions will be flying around – emotional blackmail, martyrdom, persecuting.

Participants will learn:
A 3-step process to de-escalate emotional situations
The art of Emotional Aikido – how to protect yourself when confronted with strong emotions
The 7 irrational thinking patterns that set the stage for destructive emotions
A simple-to-use 5-step model for immediately letting go when things does terribly awry – you won’t have to carry those events around in your head
What drives emotional reactions – the triune brain explained
Why people react emotionally, even when it doesn’t seem rational, or in their best interests

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Original  broadcast November 1, 2018

Michael Healey – Biography
Michael believes that our workplaces and our workplace relationships can be fun, inspiring, energizing, satisfying AND be creative and productive. He works with businesses and organizations that understand the value of developing people as a foundation for continual improvement and enhancing organizational capacity. He’s been delivering engaging and impactful training programs since 1987.

 

20 Stress Management Tools for the Holidays in 60 Minutes

20 Stress Management Tools for the Holidays in 60 Minutes

We all know that the holiday season can be busy, stressful and overwhelming. While you can’t make that stress completely disappear like Black Friday deals, you can learn how to manage it and keep your calm in the middle of the holiday chaos.

In this session, you will learn 20 stress management tools to help you identify what triggers your stress, where your stress may be coming from and ways to manage it if it does come up.

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Original broadcast October 25, 2018

Carlos Laguna ~ Biography
Carlos Laguna, an Operation Iraqi Freedom veteran, served in the U.S. Marine Corps for 8 years. Using his experiences in combat, in training over 5,000 Marines and his own journey with Post-Traumatic Stress Disorder (PTSD) and Traumatic Brain Injury (TBI), he now teaches others how to manage stress and overwhelm and how to build unstoppable teams. Carlos is also a Stress Management Coach, spokesperson and MC for Pegasus Rising Project, an equine therapy non-profit serving those with PTSD and TBI. Along with stress management and team building, Carlos also does speaking engagements about PTSD, TBI and veterans issues. Find out more about Carlos at www.carlosthespeaker.com.

 

Moving Your Services into Your Community

Moving Your Services into Your Community

 

We’ve heard the refrains of eliminating the reference desk, embedded librarians, and the like. We also hear of the need to get out into our communities. Yet meeting our community members where they are – not where we are – is still a challenge.
If we are free to move about our communities, and deliver services outside of the library, what might that look like? What innovative or imaginative twist can we use, which will spark the community’s attention and interaction? How can we assure that our efforts are accomplished in both safe and respectful ways?

After this webinar, participants will be able to:
Explain the value of moving services into your community
Propose activities which move the library out into it community
Consider safe and community needs in creating a safe space outside of the library

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Moving Your Services- Suggested resource

Original broadcast October 23, 2018

Jill Hurst-Wahl ~ Biography
Jill Hurst-Wahl is consultant, speaker, writer, and educator. She is an associate professor of practice in Syracuse University’s School of Information Studies and the president of Hurst Associates, Ltd. She currently teaches graduate courses on collection development and on copyright. A former corporate librarian, Jill has always been an advocate for increasing the impact of libraries, no matter the type of community or organization they serve.

She is a member of the USNY Technology Policy and Practices Council and the Onondaga County Public Library Board of Trustees. Her interests include copyright, the use of social media, and the future of the profession. Jill blogs at Digitization101.com and can be found on Twitter at @Jill_HW.