813-324-2901
Employee Engagement and Employee Morale: What You Need to Know About Both for Your Organization

Employee Engagement and Employee Morale: What You Need to Know About Both for Your Organization

In management circles there are a lot of conversations about employee engagement but not as much about employee morale. Are the two concepts essentially the same thing or do they share marked differences? How much energy should we put into employee morale anyway? Is it worth the time investment to build a high degree of employee morale?

We know that organizations with high employee morale experience less turnover and are much more productive than organizations with low morale. And organizations with high morale are more innovative and creative and employees are more willing to put forth a greater degree of discretionary effort.

In this interactive and informative program, we will discuss some of the distinctions between employee morale and engagement and how contrary to popular belief it is possible to have one without the other. We will also discuss some of the most important building blocks of employee morale and how to sustain high employee morale over the long term.

Handout

Original broadcast March 23, 2020 

Biography ~ David Seckman 
David Seckman, MLS, has been studying the best practices that create the conditions for high performing teams for the last several years. David wants to shine a light on the often-overlooked emotional component that drives excellent employee morale and engagement.
As an independent consultant and trainer, he is especially interested in how people at all levels of organizations can work together to transform the culture of an organization to bring a sense of fun and joy to the workplace.  With over 10 years of experience as a Library Manager he puts these concepts into practice on a daily basis.

Young Professionals Webinar: Seven Workplace Concepts…Learned the Hard Way

Young Professionals Webinar: Seven Workplace Concepts…Learned the Hard Way

Handout

 

 

What is something that all of us have and that we work really hard to perfect, but now, due to our technology, it can be damaged as quick as 10 seconds?
I’m looking forward to giving you the answer to this riddle and more when I present “Seven Workforce Concepts…Learned the Hard Way”
No one told me these things when I was a young professional and I want to make sure that you have a competitive advantage over your peers. It is all about creating an Impression that LASTS today in our workforce.

Participants will learn:
– How to outclass your competition by learning the secrets to the 7 workplace concepts
– How to “Show Up” by following the acronym LASTS
 Why Dining and Social Skills are really more important     than you (and our society today) think they are!
– Why you need to always improve your ROR more than the ROI

Handout

Original  broadcast March 26, 2020 

Biography – Bob Pacanovsky
Bob Pacanovsky has achieved Professional Member status of the National Speakers Association. He has spoken to numerous companies, colleges and organizations, including the national American Bus Association Conference, the national Catersource/Event Solutions conference in Las Vegas, the Ohio Society of Association Executives and many, many more.

How Supervisors and Managers Can Inspire Their People to Care About Their Work (And Each Other)

How Supervisors and Managers Can Inspire Their People to Care About Their Work (And Each Other)

We know that employees who care about their work will work harder, be more motivated, and be more invested in a positive outcome. But how do we actually get employees to care? Unfortunately, we can’t simply force them to exude loyalty, but we can give them the opportunity to be committed and the support they need to succeed.

In this informative and interactive program, we’ll explore some of the techniques and approaches that organizations use to engage their employees and to build a “we care” culture.

As a result of this program, attendees will learn how to:
• Communicate your expectations and what you value
• Work with their employees to rediscover “their why”
• Share that they care about their employees and co-workers
• Implement the “5 Minutes With” technique to build morale

Handout

Original broadcast February 25, 2020 

Biography ~ Andrew Sanderbeck
Andrew has experienced life as a commercial disc jockey, retail manager, corporate training manager and an adjunct professor. Today, he thrives as an introverted entrepreneur, spouse, parent and grandparent who loves animals, people, books, music, spiritual conversation, quiet time and travel. (The order varies from day to day)

People tell Andrew that they love his inspirational online publication, The Friday News Minute – which like Andrew, does not go out every Friday.

How To Address Passive-Aggressive Behavior in the Library Workplace

How To Address Passive-Aggressive Behavior in the Library Workplace

The array of bothersome behaviors lumped under the label of “passive-aggressive” is easier to describe than define:

1. You assign a task, the employee or co-worker agrees, but it never gets done.
2. When you ask what’s wrong, they tell you “everything is good” but it’s not, as you learn from third parties.
3. You ask for feedback at a meeting. They say nothing when you ask but badmouth you and the project later.
4. They seem to have mastered the art of the back-handed compliment, but when asked, they seemed surprised and insist it was meant in a “good” way. (Often will suggest that you shouldn’t be so sensitive.)

The secret to addressing what personnel departments like to call “gray” areas of workplace behavior is twofold: Stop engaging, and stop enabling.

At the conclusion of the webinar, participants will be able to:

1. Ensure goals, priorities, checkpoints, and deadlines are in place to combat procrastination.
2. “Call the game” when co-workers try “cold silence” tactics or “hit-and-run” attacks.
3. Disengage from the effects of micro-insults and other passive, manipulative behaviors

Handout

Original broadcast February 18, 2020  

Biography ~ Pat Wagner
Pat Wagner and her husband Leif Smith own Pattern Research, Inc., a 45-year-old training, research, and consulting business. She has worked for libraries and higher education as an educator and consultant since 1978, focusing on behavioral and organizational skills that support institutional and personal success. Her specialties include conflict management, customer service, marketing, supervision, project management, and ethics. She has been a frequent visitor to Florida libraries and is known for her practical and good-humored programs. She lives in Denver with her husband and two pushy cats.

Personnel Skills for Library Managers and Supervisors

Personnel Skills for Library Managers and Supervisors

 

This webinar covers these six critical skills every library leader needs to have. Dr. Steve Albrecht will discuss the value of each, using practical definitions, examples, and ways to apply them for library staff members.

1. Safe and Legal Hiring Practices: Selecting the best candidates to become star employees.
2. Interview Skills Update: How to run individual, panel, and social interviews.
3. Managing a Range of Library Employees: Different approaches work best for different people.
4. Coaching skills update: Managing your Shining Stars, Plow Horses, Smart Slackers, and Problem People.
5. Performance Evaluations: How to write quality employee feedback reports (and train your supervisors to write good ones as well).
6. Progressive Discipline: Being firm, fair, and consistent in your use of employee corrections (including union issues and MOU concerns).

Handout

Original broadcast January 28, 2020 

Biography ~ Dr. Steve Albrecht
Dr. Steve Albrecht is best known for his 2015 ALA book, Library Security, and his accompanying workshops and webinars. He has worked as an HR consultant and trainer since 1987. He teaches leadership, supervisory, and HR training programs, live and online, to a wide variety of public sector leaders throughout the US. He holds a doctorate in Business Administration, an MA in Security Management, a BS in Psychology, and a BA in English. He has written 21 books on various business and security subjects.

Revitalize Your Friends of the Library by Understanding Today’s Volunteers

Revitalize Your Friends of the Library by Understanding Today’s Volunteers

Volunteer service is a valuable strategy for community engagement, but traditional volunteer programs in libraries of all sizes need to be redesigned to work with today’s volunteers – many of whom have limited time to give and expect to have their expertise put to good use. Join us and learn how to engage and harness the power of skilled volunteers with talents ranging from graphic design and public relations to event planning and leadership.

By the end of this session, participants will be able to:
Identify current trends that require a shift in traditional volunteer management practices
Inventory their organization’s needs that can be met by the expertise and skills of new volunteers
Design effective job descriptions establishing explicit expectations of training, investment of time, and clearly delineated tasks
Prepare an achievable recruitment plan to locate skilled volunteers to meet the organization’s needs

 

Original broadcast January 23, 2020
Biography ~ Carla Lehn

Carla Lehn began her career as a VISTA volunteer, and after receiving a Masters in Community Development from the University of California, Davis, worked for United Way for over a decade.  Before joining the California State Library staff in 2001 to work on statewide literacy, volunteerism and community engagement initiatives, she was a private consultant on volunteer engagement, board development, and community collaboration. Carla’s most recent book: “From Library Volunteer to Library Advocate: Tapping Into the Power of Community Engagement” was published in June, 2018.  Since her December 2015 retirement, Carla has returned to consulting and bucket list travel, and is an active volunteer.

Networking for Introverts and Others Who Find Networking Challenging

Networking for Introverts and Others Who Find Networking Challenging

A strong “I” on the Myers-Briggs test, early in her career Lauren Hays did not think she would engage in networking or find it easy. However, after learning practical strategies that she has implemented she can remain comfortably an introvert and also expand her professional opportunities.
In this session, Lauren will share her own story to discovering the benefits and pleasures of networking. She will also share networking strategies and discuss ideas for how to anyone can grow their professional network.

At the end of this program, attendees will:
Discover practical examples for networking
Identify low barriers to entry in networking
Recognize where they can implement networking strategies in their professional lives

Handout

Original January 21, 2020

Biography ~ Lauren Hays
Lauren Hays, PhD, is the instructional and research librarian at MidAmerica Nazarene University in Olathe, KS where she enjoys teaching and being a member of her institution’s Faculty Development Committee. She has co-presented at the annual conference for the International Society for the Scholarship of Teaching and Learning and was the 2017 speaker on SoTL for the Association of College and Research Libraries’ Student Learning and Information Literacy Committee’s Midwinter Discussion. Her professional interests include SoTL, teaching, information literacy, educational technology, library and information science education, teacher identity, and academic development. On a personal note, she loves dogs, traveling, and home.

Project Management

Project Management

 

Start the new decade off, with help creating a toolbox of skills and resources to help you organize and bring projects to life.

Whenever you are putting a project together, it is essential to keep timelines in check, follow up, and watch out for scope creep. In this webinar, Brian Pichman will discuss different project management techniques and certifications to help you not only have a successful project but more importantly, a well defined and detailed project launch.

By having a solid foundation and a few easy-to-use tools, you can significantly reduce that project management stress and be more excited for the next project you tackle!

Slides

Original broadcast January 8, 2020

Biography ~ Brian Pichman
Brian Pichman is a technology enthusiast, sharing his thoughts and ideas to libraries so they can become more interactive, innovative, collaborative, and engaging He is a web developer with experience designing websites. Brian started a collaborative platform called the Evolve Project which aims to change the way people see libraries by introducing new technology and concepts for libraries. Libraries need to re-position themselves as community anchors in order to succeed in today’s culture.

“I Need to do What?” Recognizing Institutional Barriers to Access “

“I Need to do What?” Recognizing Institutional Barriers to Access “

Are you inadvertently creating access barriers that prevent your patrons from using the library? Do your policies and procedures create barriers for your community? This program will help you recognize institutional barriers and how they disenfranchise the populations that need library services the most.

Participants will leave the webinar with:
• The ability to recognize unintentional barriers
• Real-life examples of implementing change
• Components for the conversation to begin making changes

Handout

Handout

Handout

Handout

Handout

Handout

Handout

Handout

Original broadcast October 22, 2019

Biography ~ Carrie Valdes
Carrie Valdes has been the Director of the Grand County Public Library in Moab, UT since 2007 although she has worked for the library for almost 20 years. She has a MLS from the University of North Texas and a Bachelor’s in Human Resources. She has lived in Utah all her life (except for a brief stint in Mexico) and is passionate about reducing institutional barriers to library access for all community members.

Whose Idea was this Anyway? How to Pull off a How-To Festival

Whose Idea was this Anyway? How to Pull off a How-To Festival

 

Learn how a handful of librarians from Jefferson-Madison Regional Library pulled together a How-To Festival featuring brief presentations and workshops from dozens of local individuals and community organizations, strengthening existing partnerships and developing new ones throughout the process.

By the end of this program participants will:
• Take away resources for presentation idea
• Learn how to identify and contact community organizations
• Learn how to plan and develop a publicity strategy
• Have tips for smooth workflow during a fast-paced event

Handout

Handout

Original broadcast October 17, 2019 

Biography ~ Heather Pehnec
Heather Pehnec is a Reference Librarian and Volunteer Coordinator at the Jefferson-Madison Regional Library where she has worked for nearly 15 years. Before that, she worked in the circulation, technical services, outreach and children’s departments of the Boulder Public Library in Colorado. In addition to managing adult volunteers for the library system, she has helped present community programs such as The Big Read, Same Page and the How-To Festival.