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The Ten Behavioral Questions to Ask to Prevent a Bad Hire

The Ten Behavioral Questions to Ask to Prevent a Bad Hire

 

 

The risks and rewards of hiring the best employees for your organization may never be greater than it is today. The interview process is the vital part of the hiring process to cement the hiring of the right person, not the right resume and wrong person.

In this interactive and thought provoking program, we will discuss ten behavioral questions to add to your interview process to help you determine their reactions to situations, explain their successes and failures, their ability to adapt to change and most importantly their ability to fit and not hurt or destroy your culture.

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Original broadcast July 16, 2019 

Biography ~ Andrew Sanderbeck
Andrew has been developing and conducting training seminars for libraries and library organizations for more than twenty years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.

Get Prepared to Speak Impromptu

Get Prepared to Speak Impromptu

The workplace offers countless opportunities to share one’s thoughts on different topics, some of which require us to spend time in advance planning, preparing, and practicing presentations that incorporate PowerPoint slides and/or other visual aids. Most of them do not, however; in fact, we often have little time to prepare or rehearse for presentations we’re called on to deliver every day. Yet impromptu speaking demands as much, if not more, forethought and preparation if we are to make the most of occasions when we’re called on to share our thoughts. This Webinar explores strategies and tools to help you approach unexpected speaking opportunities with ease and skill. More specifically, participants will learn how to:

• Differentiate between prepared and impromptu speeches;
• Identify common opportunities they’ll have to speak impromptu;
• Plot a longer-term strategy to prepare for impromptu speaking; and
• Pinpoint and apply common organizational frameworks particularly well suited to impromptu speaking

Enthusiastic. Authentic. Caring. Knowledgeable. Insightful. People have used these terms to describe Dr. Mitchell Friedman as he’s engaged in diverse professional endeavors over the last three decades.

Original broadcast July 2, 2019 

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Biography ~ Dr. Mitchell Friedman
Dr. Friedman has thrived as a senior-level administrator in graduate degree programs; a career development impresario who has helped individuals land meaningful internships, full-time, and part-time work; a strategic communications strategist, tactician, coach, and trainer; and a university instructor.

He earned a Doctorate in Education (EdD) with a focus on organization and leadership from the University of San Francisco. Dr. Friedman has two degrees in history, an M.A. from Stanford University and a B.A. from Brandeis University. He’s also Accredited in Public Relations (APR).

Management AMA (Ask Me Anything): Become a Better Manager

Management AMA (Ask Me Anything): Become a Better Manager

 

Managers have a challenging role in the modern library. Working with people – library customers, stakeholders, and staff – can be stressful. Take this hour to recharge and join our Management AMA. Ask Cari anything about what you might be dealing with, and learn from other webinar participants.

In this very interactive and informative program attendees will learn tips and tricks from Cari and will share among themselves. Topics for discussion include:

• Balancing administrative responsibilities and people work with tasks on the floor
• Team-building and improving morale
• Scheduling for success
• Onboarding and training
• Work-life balance and emotional health
• Dealing with disciplinary issues
• And more!

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Original broadcast June 25, 2019 

Biography ~ Cari Dubiel 
Cari is the Adult Learning and Information Services Manager at Twinsburg Public Library. She is also a writer, teacher, and podcaster.

Recognizing and Shaping your Informal Leaders

Recognizing and Shaping your Informal Leaders

Informal leaders are perceived by others as showing higher levels of leading than formal leaders overall. They crave influence, not responsibility. This program dives into the what’s, whys and how’s of working with, communicating with and assigning work clearly to avoid miscommunication and conflict with the informal leader.

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You will also gain a clear understanding of the power and influence an informal leader brings to the workplace, the appropriate authority levels a manager should use when working with them, and how more clearly communicate expectations for working with them.

In this interactive and informative program, attendees will learn:

• Techniques to confront unwanted behaviors from informal leaders
• How to successfully confront another leader’s unwanted influence
• A method to disarm informal leaders

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 Original broadcast June 20, 2019 

Biography ~ Dr. Dean Russell
Dean is a Professional Strategic Coach. He helps organizations and businesses increase their effectiveness through leadership coaching, training, and public speaking engagements. He has a gift and passion for helping people and organizations quickly grasp their company’s vision, gain operational traction, and work as a healthy, functional, and cohesive team.
He is a national speaker and recognized expert specializing in business management, leadership improvement, and better employee performance.

Becoming a Better Listener at Work

Becoming a Better Listener at Work

 

Communication is more important than ever in our super-speed, high-tech world, yet we seem to devote less and less time to genuinely listening to one another.

True listening is often overlooked, even though it is proven to solve problems, resolve conflicts, and improve accuracy. Listening can vastly improve work relationships with both colleagues and customers.  And perhaps most importantly, it saves money and time on the job.

In this interactive and informative session attendee’s will explore some fundamental ways they can improve your listening skills, thereby becoming a better co-worker and service provider to their patrons.

Original broadcast June 18, 2019 

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Biography ~ Tonya Snider 
Tonya is the founder and CEO of tenBiz, Inc. She oversees the marketing and strategic development aspects of the firm, while also working directly with clients. She specializes in business strategy, marketing and project management and helps companies grow, streamline and make significant improvements to their bottom line. Before becoming a full-time entrepreneur, Tonya trained and consulted hundreds of businesses in the economic development sector, was a commercial lender and developed entrepreneurship curricula and trainings for a state-wide non-profit organization. Tonya is also a part-time professor of Business Management at Western Carolina University. She has worked directly in the non-profit, for-profit and education sectors and has a passion for “all things business” and helping people reach their goals.

How to Use Live Streaming Social Video to Raise More Money During Fundraising Campaigns

How to Use Live Streaming Social Video to Raise More Money During Fundraising Campaigns

 

A recent social media marketing study found that 82% of viewers prefer live video to social media posts, and 80% prefer live video to reading a blog. If you want to get your audience’s attention online, live streaming social video is a great way to stay ahead of the competition.

Live video can be used throughout every stage of a fundraising campaign – to tease the campaign and increase anticipation, to launch the campaign with a bang, to thank donors throughout, and to keep the momentum after the campaign has officially ended.

In this webinar, digital fundraising expert Julia Campbell will guide through a process to prepare, create, and launch live streaming social videos that will help you raise more money during your online fundraising campaigns.

Key takeaways:
– What is live streaming social video and why is it so powerful?
– Specific ways to use Facebook Live, Instagram Live, and Periscope throughout a fundraising campaign to fundraise during a campaign – preparation, launch, and conclusion
– How to use live streaming social video to strengthen relationships with donors and supporters
– Several free and low-cost digital tools to create and edit your live stream broadcasts
– Real-world examples from small nonprofits and libraries who are getting it right.
– Bonus materials: The Essential Facebook Live Checklist for Nonprofits

 

Original broadcast June 19, 2019

 

Biography ~ Julia Campbel
Julia Campbell has a long history of helping nonprofits find success using digital storytelling strategies. After 10 years in the nonprofit sector as a small shop development and marketing director, she founded J Campbell Social Marketing, a boutique digital marketing agency based north of Boston.

Julia received her Bachelor’s in Journalism & Communications from Boston University and earned a Master in Public Administration from Old Dominion University as well as a Certificate in Nonprofit Management from Tidewater Community College.

A Boston native, a Returned Peace Corps Volunteer, a mother of two, and a lover of activism and social causes, Julia helps nonprofits build movements and connect with supporters by effectively harnessing the power and potential of online marketing and social media tools.

Julia’s clients include small community-based nonprofits and large universities. She also offers small group coaching sessions, workshops & seminars and online trainings. The author of Storytelling in the Digital Age: A Guide for Nonprofits, Julia’s blog about online fundraising and nonprofit technology is #3 on the Top 40 Nonprofit Marketing Blogs and Websites for Nonprofit Marketers and Fundraisers and is consistently featured in the list of Top 150 Nonprofit Blogs in the world.

Julia has been featured on Maximize Social Business, About.com, MarketWatch, Alltop, Salon, Social Media Today, Forbes and Business 2 Community.

How to Build a Value Based Workplace Culture

How to Build a Value Based Workplace Culture

 

In a 2016 global survey of CEO’s and executive team members conducted by Deloitte, “87 per cent of respondents thought culture was important, while only 19 per cent believe they have the right culture.”

So, what is the right culture for your organization or team – yes – every team has its own culture – and what can you do to develop the right culture? And how do you even get started on deciding what is the right culture, developing a plan, getting buy-in and then implementation, tracking – and – it seems overwhelming.

In this interactive and informative program, attendees will learn:

• Step-by-step guide to getting started
• How to assess and compare current culture to organizational values
• How behaviors and attributes are the key expressions of the culture
• How to develop and implement a plan for effective cultural change.
• How to sell the plan to staff
• How to maintain the changes

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Original broadcast June 4, 2019 

Biography ~ Michael Healey
Michael believes that our workplaces and our workplace relationships can be fun, inspiring, energizing, satisfying AND be creative and productive. He works with businesses and organizations that understand the value of developing people as a foundation for continual improvement and enhancing organizational capacity. He’s been delivering engaging and impactful training programs since 1987.

Planning and Implementing a Fine-Free Policy

Planning and Implementing a Fine-Free Policy

Libraries are ready for a change! Our academic library went fine free in 2016, and we’re not alone. In this informative and interactive program, we will share why and how we managed to eliminate most overdue fines, aligning our circulation policies with the needs of our most frequent users.

The focus of the webinar will be on planning and implementation of a fine free library. Policies and methods from public libraries will also be included! Join us to find out why your best new policy might be to stop collecting fines.

Takeaways from this program include:

Learning which policy changes make going fine free work best
Fully consider the circulation processes affected by the change
Planning outreach to your staff and community

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Original broadcast May 7, 2019

Biography ~ Karen Ryan
Karen Ryan has worked in library access services, both public and academic, for 22 years. She is the Circulation and Reserves Coordinator at Hollins University. She currently runs the circulation and reserves department, oversees the Wyndham Robertson Library side of co-lending with our partner Roanoke College’s Fintel Library, coordinates the work study program within various departments of the library, and supervises 24+ undergraduate work study students within the circulation department. In 2016, she worked with Maryke Barber to plan and execute a fine free initiative within our campus libraries and with our partner, Fintel Library.

Biography ~ Maryke Barber
Maryke Barber has worked in libraries for over 20 years. She is Public Services and Arts Liaison Librarian at Hollins University. Her current work includes reference, instruction, collection development and administration; previously, she has also worked in government documents, film cataloging, and gifts & acquisitions. In 2016, she initiated Hollins’ transition to eliminate fines along with the school’s partner library at Roanoke College.

Assessment and Evaluation in Academic Libraries

Assessment and Evaluation in Academic Libraries

Assessment and evaluation are important, and necessary, for academic libraries. Through assessment, librarians can learn what works, what does not work, what can be improved, how something can be improved, and why things are occurring. However, the practice of assessment and evaluation can be troublesome.

In this interactive and informative session, we will share strategies for assessment and evaluation including how to develop an assessment plan, how to collect data, and how to create a feedback loop so that the data is used.

Attendees will leave this session with a clear idea of how to start an assessment plan at their institution.

As a result of this program:
• Attendees will be able to develop an assessment plan
• Attendees will be able to describe how to collect data
• Attendees will be able to create a feedback loop for their assessment plan

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Original broadcast May 2, 2019


Biography ~ Lauren Hays

Lauren Hays is the Instructional and Research Librarian at MidAmerica Nazarene University in Olathe, KS. Currently, she is in a doctoral program and expects to graduate in May 2018. Additionally, she is co-editing a book on the Scholarship of Teaching and Learning (SoTL) for academic librarians.
She is passionate about teaching and learning and desires to help librarians develop in their instructor/facilitator skills. More specifically, her professional interests include teaching, SoTL, information literacy, educational technology, Library and Information Science education, teacher identity, and faculty development. On a personal note, she loves dogs, traveling, and home.

A Roadmap for Managing Conversations in Multiple Formats

A Roadmap for Managing Conversations in Multiple Formats

The phone on your desk is ringing—as is your cellphone—and your tablet is producing alerts requiring your attention. You have several people patiently—or impatiently—waiting for face-to-face assistance. Text and email messages are piling up. And now you’re receiving an online reminder that the Google Hangout (or Skype session or Zoom Session or or or) you scheduled with colleagues is starting in ten minutes.

In a world that often seems to require our attention 28 hours a day/nine days a week, we all at times feel overwhelmed by the challenge of keeping up not only with the flow of incoming requests for assistance but also by the challenge of understanding and most effectively using the communication devices that appear to be continually multiplying in our workplaces and in our personal lives.

This highly-interactive webinar will explore some of the technology we are using—or may soon be using—and ways we can more effectively work in the blended (onsite-online) environments that are at the heart of what we do to serve our libraries, our library users, and our extended communities.
Participants, by the time they leave the session, will:
♣ Be able to demonstrate familiarity with at least three time-management techniques that help us provide first-rate customer service
♣ Identify at least three ways that we can more effectively integrate our various tech tools into the day-to-day work we do serving our colleagues and other library users
♣ Have at least three resources they can explore to increase their ability to manage conversations in multiple formats

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Original broadcast April 16, 2019 

Biography ~ Paul Signorelli
Paul, co-author of Workplace Learning & Leadership with Lori Reed, served as director of staff training for the San Francisco Public Library system before becoming an independent writer-trainer-instructional designer-presenter-consultant. He designs and facilitates online and face-to-face learning opportunities throughout the U.S.; is active on New Media Consortium Horizon Report advisory boards/expert panels, in the Association for Talent Development (ATD–formerly the American Society for Training & Development ) and American Library Association Learning Round Table; and explores innovations in onsite and online training-teaching-learning and community partnerships.