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Inbox Zero: Getting Out from Under the Email Avalanche

Inbox Zero: Getting Out from Under the Email Avalanche

Email seems to be coming in faster and faster every day. Sometimes it seems so bad that declaring email bankruptcy is a viable option. However, is it possible to keep up with the rapid pace of messages and still be stress free? Yes, it is! In this fun and engaging webinar, participants will learn the open secrets of efficient email management, including how to:

Clear out inbox backlog, no matter how large
Quickly recognize and respond to actionable email
Archive email for quick recovery using a simple approach
By the end of the webinar, participants will learn the simple yet profound power that an empty inbox can bring to make their work lives more productive and engaging.

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Original broadcast September 25, 2018

Douglas Crane – Biography
Doug Crane is the Director of the Palm Beach County Library System. He was appointed in 2014 and has led the system to numerous awards, including an Urban Library Council Innovation Award. He was recruited by the Public Library Association for their first podcast in 2015. He is also the author of the article, “May I Ask You a Question – Lessons Learned from Interviewing Public Library Leaders,” published in the Nov/Dec 2015 issue of Public Libraries, “Overcoming the Email Blues” in the December 2017 issue of Learning Exchange, the Newsletter of the Learning Round Table of the American Library Association, and “Efficient Librarianship: A New Path for the Profession” in the Nov/Dec 2017 issue of Public Libraries.

He serves as chair of the Florida State Library Council and was President of the SEFLIN Board of Directors in 2017.

 

20 Life Changing Words and How to Use Them in 60 Minutes

20 Life Changing Words and How to Use Them in 60 Minutes

What is one thing most great leaders have in common? They are always finding new ways to be their best selves – personally and professionally. Sometimes that requires self-reflection and a decision to take the action necessary to make changes that will help them perform at their best.

And remember – you don’t have to have “leader” in your title to be a leader in your workplace. Inspiring others, taking initiative, maintaining a positive attitude, and setting a great example are all ways you can exhibit leadership skills.

In this session, we’ll have an opportunity to spend some time in that valuable – and sometimes elusive – self-reflection mode. We will not only come up with a list of 20 words that can change our lives, but we’ll also discuss how to use them in our journey to inspire others by setting a great example!

[pdf-embedder url=”https://floridalibrarywebinars.org/wp-content/uploads/2018/06/9.20.18-20-Life-Changing-Words-and-How-to-Use-Them.pdf” title=”Handout “][pdf-embedder url=”https://floridalibrarywebinars.org/wp-content/uploads/2018/06/20-Life-Changing-Words-and-How-to-Use-Them-Handout.pdf” title=”Handout “]

Original broadcast September 20, 2018 

Linda Bruno ~ Biography
Linda has been developing and conducting training seminars for more than fifteen years. Certified with Development Dimensions International and Achieve Global, she also offers her own workshops on Customer Service, Supervisory Skills, Personalities, Organizational Skills, Emotional Intelligence, Returning Balance to Your Life, and many other topics.

 

Using Your Brain for a Change

Using Your Brain for a Change

Do you have habits that get in your way of getting what you want? Examples include negative thinking and self-talk, getting frustrated under pressure or just general stress. These all have one thing in common – they all start with a thought.

New research on brain functioning provides a solution for each of those challenges. This is not positive thinking, affirmations, or the law of attraction.

This is a science/evidence-based (peer reviewed) approach to intentionally re-wiring your brain to get it working for you, not against you – more often.

This webinar is for you if you want:

More self-confidence
Less negative self-talk
To experience a more positive outlook on life
Consistently take action towards your ideal life
Eliminate unwanted patterns
To procrastinate less
To spend less time thinking about the past
Consistently act in alignment with your values

Participants will learn:

A step-by-step process for creating new brain pathways
Why we have an unhealthy focus on the past
A daily practice for changing unhelpful patterns

Original broadcast July 17, 2018

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Michael Healey – Biography
Michael works with businesses and organizations that understand the value of developing people as a foundation for continual improvement and capacity building. He has been developing and delivering impactful training programs since 1987.

 

Best of the 2018 Public Library Association Conference

Best of the 2018 Public Library Association Conference

 

It was a chilly, action filled week at the PLA Conference in Philadelphia this year! Did you attend?

Whether you went to the Public Library Association conference or not, we’ve got you covered! Andrew Sanderbeck and his special guests will report back the Best of PLA and have plenty of resources and information for you to use in your work.

Join us for an interactive and informative hour and keep up to date on the latest happenings from PLA!

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Original broadcast May 31, 2018

 

Andrew Sanderbeck ~ Biography
Andrew has been developing and conducting training seminars for libraries and library organizations for more than fifteen years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and in numerous countries around the world. He is the founder of the PCI Webinars.

 

Effective Training Techniques that Everyone Can Use

Effective Training Techniques that Everyone Can Use

Whether you are a trainer, a manager/supervisor or a team leader, there will be opportunities to deliver training to others. Whether the training is one on one or to a group of staff members, the effectiveness of training will be directly impacted by the techniques and methods that are chosen when delivering the needed materials.

In this interactive and informative program, we will discuss some of the fundamental elements of learning and ways to enhance the learner’s motivation to buy-in to the training that you are giving. We will also explore specific techniques to use in your training sessions to get the most impact during and after the training has been completed.

Original broadcast – April 5, 2018

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Biography ~ Andrew Sanderbeck

Andrew has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the PCI Webinars.

 

Fun with Team Building

Fun with Team Building

 

Do you wish your staff worked more effectively as a team? The good news is that team-building can be innovative and fun, even with limited resources. There are many online tools and exercises that can help you bring your library team together.

Get first-hand experience by learning how Cari is using these techniques and exercises with her staff and the pros and cons of doing so.

In this fun and interactive program, participants will:

Discuss the team-building needs of different libraries and departments
Learn about team-building exercises, assessments, and group activities to meet each library’s unique needs
Participate in sample activities during the webinar

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Original broadcast March 13, 2018

Cari Dubiel ~ Biography
Cari is the Adult Learning and Information Services Manager at Twinsburg Public Library. She is also a writer, teacher, and podcaster.

 

Why and How to Break Out of Your Comfort Zones

Why and How to Break Out of Your Comfort Zones

 

Each of us cultivates individual behaviors and practices in the process of mastering our work. These enable us to feel a sense of ease and control, in other words, to experience a psychological state known as a comfort zone. We achieve steady levels of performance with minimum anxiety and stress in the process.
Yet achieving this steady state of ease can come at a cost. We may experience boredom, the feeling that “we been there, and done that” before. Our steady performance may no longer be what’s needed given new challenges in our workplace environment.
This informative program will help participants to understand their own comfort zones and strategies for realizing the potential of new perspectives and opportunities that moving out of their comfort zone offers.

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Original broadcast March 6, 2018

Mitchell Friedman ~ Biography
Enthusiastic. Authentic. Caring. Knowledgeable. Insightful. People have used these terms to describe Dr. Mitchell Friedman as he’s engaged in diverse professional endeavors over the last three decades.

Are You Okay with Being “Just Good Enough”?

Let’s face it, we live in a world where we are constantly experiencing the “just good enough” mentality:
• “Just good enough” Leadership,
• “Just good enough” actions and behaviors
• And definitely “Just good enough” customer service.

In this program, Bob will show you how to apply the Black Tie Experience to motivate and inspire your employees and patrons. Black Tie goes one step above five star. While a five-star mentality focuses on customer service, Black Tie concentrates on three areas that all need to come together to take your library business to the next level: Leadership, Actions/Behaviors, and Customer Experience.

Bob’s goal is to teach libraries how to cultivate loyal and raving fans, while improving retention and engagement of both their patrons and employees.

Learning objectives:

• Describe what the mindset of “Black Tie” is all about when it comes to libraries, their patrons and employees
• How to take a culture (or atmosphere) reading of your library
• Establish what Black Tie Leadership is and how to apply it in your library
• Define what Black Tie Etiquette is and how you can use it to make a lasting impression
• Identify the traits for Black Tie Customer Service to help create loyal and raving patrons

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Original broadcast March 1, 2018

Bob Pacanovsky – Biography
Bob Pacanovsky has been helping elevate brands for over 20 years! And now he is taking this experience and helping organizations and individuals “outclass their competition.” He is a professional speaker, entrepreneur and expert in making people make great first impressions and turning clients into loyal fans!

Through his work, Bob spent years observing people – how they act, behave, serve and lead. He combines that experience with business acumen to teach organizations and leaders how to focus on engagement, retention and loyalty – three tenets of the Black Tie Experience.

Bob launched a new company in January, 2015, after selling his catering and event company that he founded in 2000. He has now turned his attention to delivering the Black Tie Experience to organizations and associations of all sizes!

Staying in Genre Shape

Staying in Genre Shape

Once you know what makes a mystery a mystery or a fantasy a fantasy and why a patron may prefer one of those genres to another, it is time to move on to the next step…keeping that genre knowledge up to date. Yes, Harry Potter will always be classified a fantasy and Agatha Christie a mystery, but within those larger categories there are smaller subgenres and trends that evolve over time.
Join noted Readers’ Advisory Specialist and long-time Genre Study coordinator, Becky Spratford as she gives you a work out plan for staying in genre shape. She will show you not only how vital it is to stay on top of the changes within genre fiction, but also how easy and, more importantly, fun it is to stay in genre shape. Together we will rethink the entire concept of genre and how we use it to help readers find their next good read.

Attendees will learn how to:
Create a genre work out plan for yourself and your staff
Stay abreast of current trends in genre fiction
Identify the most useful genre resources based on your individual needs
Organize a genre study

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Original broadcast December 19, 2017 

Becky Spratford ~ Biography
Becky Spratford is a Readers’ Advisor in Illinois specializing in serving patrons ages 13 and up. She trains library staff all over the world on how to match books with readers through the local public library. She runs the critically acclaimed RA training blog RA for All, and it’s evil twin, RA for All Horror, and is on the Steering Committee of the Adult Reading Round Table. She is under contract to provide content for EBSCO’s NoveList database and writes reviews for Booklist. Becky is also known for her work with horror readers as the author of The Reader’s Advisory Guide to Horror, Second Edition [ALA Editions, 2012] and is a proud member of the Horror Writers Association who are honoring her as a Special Guest of Honor at StokerCon 2017 for her contribution to the genre. You can connect with Becky on Twitter @RAforAll.

Solving Your Delegating Dilemma

 

You know you should. You wish you could. But delegation has never been your strong suit. Take heart! This is definitely an area you can improve in – it just takes knowing yourself, knowing your employees, and knowing how to put that knowledge to work for you!

In this session, you’ll learn specific tips to help you delegate effectively – not just more – and you’ll also discover why doing so is important to your success as a supervisor. We’ll uncover some important questions to consider when you finally make that leap to delegating on a consistent basis. We’ll also look at not just whether or not a task should be delegated, but also to whom – along with ways to establish clear expectations and opportunities for your employees to continuously learn and grow.

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Original broadcast December 12, 2017

 

Linda Bruno ~ Biography
Linda received her MBA from the University of Florida and has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. Linda offers workshops on Customer Service, Leadership, Personalities, and many other topics. She is also certified with Development Dimensions International and Achieve Global.