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Becoming a Better Listener at Work

Becoming a Better Listener at Work

 

Communication is more important than ever in our super-speed, high-tech world, yet we seem to devote less and less time to genuinely listening to one another.

True listening is often overlooked, even though it is proven to solve problems, resolve conflicts, and improve accuracy. Listening can vastly improve work relationships with both colleagues and customers.  And perhaps most importantly, it saves money and time on the job.

In this interactive and informative session attendee’s will explore some fundamental ways they can improve your listening skills, thereby becoming a better co-worker and service provider to their patrons.

Original broadcast June 18, 2019 

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Biography ~ Tonya Snider 
Tonya is the founder and CEO of tenBiz, Inc. She oversees the marketing and strategic development aspects of the firm, while also working directly with clients. She specializes in business strategy, marketing and project management and helps companies grow, streamline and make significant improvements to their bottom line. Before becoming a full-time entrepreneur, Tonya trained and consulted hundreds of businesses in the economic development sector, was a commercial lender and developed entrepreneurship curricula and trainings for a state-wide non-profit organization. Tonya is also a part-time professor of Business Management at Western Carolina University. She has worked directly in the non-profit, for-profit and education sectors and has a passion for “all things business” and helping people reach their goals.

Writing Effective Email

Writing Effective Email

 

Have you been on the receiving end of an email with an endless, useless recipient list? Have you struggled through the overlong, cryptic prose and twisted logic of an email only to realize you have received a message whose business does not concern you? Have work situations led you to believe that email may not always be the best way to reply? Problems in email have led librarians to conclude that staff often use email inappropriately—either as a weapon for assaulting readers from a safe distance or as an excuse to avoid communicating in person.

This interactive and informative webinar focuses on the greatest challenges facing employees who sift through numerous emails daily and offers concrete suggestions for creating emails and responding to them efficiently and accurately. From there it moves to practical remedies of purposeless, incomplete, unorganized, and insensitive messages—to ensure that emails are reader-focused, deferential, thorough, and easily scanned. It closes with guidelines for managing the email system and for checking critical emails when high-quality communication matters most.

Attending this webinar will enable you to:

• Master the unique challenges of email
• Compose purposeful, reader-focused emails
• Employ strategies for creating a courteous tone
• Manage your email system effectively and efficiently

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Original broadcast June 4, 2019

Biography ~ Philip Vassallo
Philip Vassallo, Ed.D., has designed, delivered, and supervised communication training programs for more than 20,000 executive, managerial, supervisory, administrative, and technical professionals internationally over the past three decades. He is the author of the books How to Write Fast Under Pressure, The Art of E-mail Writing, and The Art of On-the-Job Writing. Dr. Vassallo holds a doctorate in educational theory and has taught internationally, recently as a faculty member of the Beijing International MBA program.

LinkedIn: Going Beyond the Job Search

LinkedIn: Going Beyond the Job Search

You may not be in LinkedIn, thinking it’s only for people looking for a job. But this social media platform is about much more than just careers. As of October 2018, LinkedIn had 590 million registered members in 200 countries, out of which more than 250 Million are active users.

This interactive and informative program will cover the changes in LinkedIn and how you and your organization can utilize it for building connections, educational opportunities, searching and a place to share content.

Specifically, attendees will learn about:

• Changes in LinkedIn’s algorithm
• Videos on LinkedIn
• Groups on LinkedIn
• LinkedIn influencers
• LinkedIn as a content platform
• LinkedIn for libraries

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Original broadcast April 25, 2019

Biography ~ Carrie Rogers-Whitehead
Carrie Rogers-Whitehead is an instructor of online privacy and a practitioner. As CEO of Digital Respons-Ability she helps educate students and other organizations on digital citizenship, which includes being safe and private online. In addition Carrie is a corporate trainer, event planner, writer and library consultant who works hard to stay on top of tech trends for her audiences.

Efficient Librarian – From Inbox to Done: The Simple Steps to Successful Workflow

Efficient Librarian – From Inbox to Done: The Simple Steps to Successful Workflow

 

Are your inboxes overflowing? Does work spill out onto every available surface? Do you want complete more in less time while making it look effortless? In this webinar, you will learn the best practices for workflow management inspired by internationally recognized best practices.

In the course of the webinar you will learn:

• The five phases of workflow
• The key questions to ask that advance any item on your desk
• The role of functional folders for sorting actionable items
• The importance keeping it all up to date with a regular review

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Original broadcast March 28, 2019

Biography ~ Doug Crane
Doug Crane began his career with the Palm Beach County Library System as a children’s librarian in 1998 and soon moved his way up the organization serving as the Electronic Resources Coordinator, Branch Manager, and the Director of Branch Services. He was appointed Library Director in 2014 and under his direction the system has won numerous awards including an Urban Library Council Innovation Award. He currently serves as the Chair of the State Library Council of Florida and is Past President of the Southeast Florida Library Information Network (SEFLIN).

How to Create a Vision Board to Help You Realize Your Dreams

How to Create a Vision Board to Help You Realize Your Dreams

 

Visualization is a powerful mind exercise that can help you plan and achieve goals. A vision board, as a tangible representation of what you want to achieve in your life, plays a vital role in this effort.

This Webinar provides you with a roadmap to help you to create your own vision board. Weʼll start by discussing the philosophy behind vision boards, along with different types of vision boards created by individuals around the world. Next, we’ll explore possible personal and professional goals for 2019 followed by images, words, and/or other materials to help you best visualize what you want. A list of resources where you can find relevant materials will be provided. Finally, we’ll consider options for creating your actual vision board and how to use it once it’s completed.

During this Webinar we will:·
Identify possible goals in different areas of your life for 2019;·
Learn where to find images, artwork, and other materials that best describe what you want;·
Demonstrate how to put together a collage of your gathered goals/dreams/aspirations; and
Learn to use and add to our vision boards throughout the year.

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Original broadcast February 12, 2019

Biography ~ Mitchell Friedman
Enthusiastic. Authentic. Caring. Knowledgeable. Insightful. People have used these terms to describe Dr. Mitchell Friedman as he’s engaged in diverse professional endeavors over the last three decades.

Dr. Friedman has thrived as a senior-level administrator in graduate degree programs; a career development impresario who has helped individuals land meaningful internships, full-time, and part-time work; a strategic communications strategist, tactician, coach, and trainer; and a university instructor.

He earned a Doctorate in Education (EdD) with a focus on organization and leadership from the University of San Francisco. Dr. Friedman has two degrees in history, an M.A. from Stanford University and a B.A. from Brandeis University. He’s also Accredited in Public Relations (APR).

Negotiating Skills: Standing Up for Yourself When Asking for a Raise or Promotion

Negotiating Skills: Standing Up for Yourself When Asking for a Raise or Promotion

 

As helping professionals, librarians often put the needs of others first. But there is always a time and place to stand up for your own personal development and compensation. How do you know when it’s time to ask, and how do you present your case? We’ll dive into self-awareness, growth plans, and what to do on the big day.

In this webinar, participants will:
• Learn to examine one’s own strengths and opportunities
• Explore ways to present data backing up one’s case for promotion
• Discover communication tools for challenging conversations
• Discuss ways to deal with disappointment and getting back in the groove

Original broadcast January 8, 2019

Biography ~ Cari Dubiel
Cari is the Adult Learning and Information Services Manager at Twinsburg Public Library. She is also a writer, teacher, and podcaster.

The 7 Habits of Highly Effective People – A Refresher

The 7 Habits of Highly Effective People – A Refresher

 

The 7 Habits of Highly Effective People, first published in 1989, is a business and self-help book written by Stephen Covey. Dr. Covey presents an approach to being effective in attaining goals by aligning oneself to what he calls “true north” principles.

Having sold more than 25 million copies, The 7 Habits continues to guide people of all generations in leading more productive and fulfilling personal and professional lives.
In this interactive and informative program, Andrew Sanderbeck will revisit some of the important principles from the book and share techniques for applying them.
Whether you are new to Dr. Covey’s work or are a seasoned user of his habits, join us for a program that will help you to learn more about the habits that have led millions of people to life changing results.

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Original broadcast December 4, 2018

Andrew Sanderbeck ~ Biography
Andrew has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the PCI Webinars.

Creating Authentic Relationships

Creating Authentic Relationships

 

Authenticity leads to understanding, a sense of community and mutual value.

The dynamics of team environments can make it seem very challenging to create authentic relationships. The need to look good, get noticed for our work and ideas, be politically correct, not create waves, are inherent desire for harmony are all blocks to being authentic and creating authentic connections.

In this webinar, you will learn what it means to be truly authentic in your work relationships. How to create authentic relationships, even with those who are, or environments that are, often inauthentic.

Participants will learn:

How to bring your authentic self to any relationship
5 signs when a relationship is not authentic
9 essential characteristics of authentic relationships
A process for creating a framework for relating authentically
How to work through disagreements while maintaining your integrity

Original broadcast November 20, 2018

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Michael Healey ~ Biography
Michael believes that our workplaces and our workplace relationships can be fun, inspiring, energizing, satisfying AND be creative and productive. He works with businesses and organizations that understand the value of developing people as a foundation for continual improvement and enhancing organizational capacity. He’s been delivering engaging and impactful training programs since 1987.

A Dozen Ways to Be Thankful Every Day of the Year

A Dozen Ways to Be Thankful Every Day of the Year

 

The Holiday Season is a powerful opportunity to focus on giving thanks for everything and everyone in our lives. The Thanksgiving Holiday is a cherished time, in part because we are surrounded by people we love and who love us, and we are visibly reminded of all that we have to be grateful for.
In the rollercoaster ride known as our lives, how can we continue the feeling the feeling of thankfulness all year long, and not just during the holidays? In this interactive and inspirational webinar program, you will learn a dozen methods and techniques to help you be (more) thankful every day of the year.
Benefits of practicing thanks-giving techniques include more enjoyment and fulfillment in your life!

Original broadcast November 13, 2018

Andrew Sanderbeck ~ Biography
Andrew has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the PCI Webinars.

20 Stress Management Tools for the Holidays in 60 Minutes

20 Stress Management Tools for the Holidays in 60 Minutes

We all know that the holiday season can be busy, stressful and overwhelming. While you can’t make that stress completely disappear like Black Friday deals, you can learn how to manage it and keep your calm in the middle of the holiday chaos.

In this session, you will learn 20 stress management tools to help you identify what triggers your stress, where your stress may be coming from and ways to manage it if it does come up.

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Original broadcast October 25, 2018

Carlos Laguna ~ Biography
Carlos Laguna, an Operation Iraqi Freedom veteran, served in the U.S. Marine Corps for 8 years. Using his experiences in combat, in training over 5,000 Marines and his own journey with Post-Traumatic Stress Disorder (PTSD) and Traumatic Brain Injury (TBI), he now teaches others how to manage stress and overwhelm and how to build unstoppable teams. Carlos is also a Stress Management Coach, spokesperson and MC for Pegasus Rising Project, an equine therapy non-profit serving those with PTSD and TBI. Along with stress management and team building, Carlos also does speaking engagements about PTSD, TBI and veterans issues. Find out more about Carlos at www.carlosthespeaker.com.