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Recognition & Gratitude: Why It Matters to Our Customers, Community and Profession

Recognition & Gratitude: Why It Matters to Our Customers, Community and Profession

 

“Feeling gratitude and not expressing it is like wrapping a present and not giving it.” – William Arthur Ward

No doubt about it, this year has been a rollercoaster ride of emotional uncertainty and almost daily wonders of what might happen next with the pandemic, natural disasters and the effects on our personal and professional lives.

Through it all, a source of comfort and balance can be found in recognition and gratitude.

This year, Andrew’s popular program of Giving Thanks will focus on how recognition and gratitude makes a lasting and impactful difference in our libraries, communities and to the profession of librarianship.

This might be the most important webinar that you and your co-workers listen to this holiday season!

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Original broadcast November 24, 2020

Biography ~ Andrew Sanderbeck
Andrew has been developing and conducting training programs for libraries and library organizations for more than fifteen years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.

He is a board member of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.

Let’s Make a Mind Map!

Let’s Make a Mind Map!

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You may have heard the term “mind mapping.” But have you ever wondered exactly what it means? Does it mean we are going to study the brain? No 😊 – I don’t think a 90-minute webinar could quite cover that complex organ!

However, we are going to unleash our brains in a creative process known as mind mapping.

In this online workshop (notice the fun format we’ll be using – it’s online AND it’s a workshop!), we are going to start with your idea – so we’ll ask you to submit your idea a few days ahead (you’ll receive a reminder email) so that you can be prepared.

Whether you are planning an event for your library, trying to develop a new service offering, a new program, or even a project you’ve been wanting to do in your personal life, this online workshop is just what you need to get a significant start on where to begin…and what to do to next and next and next!

As everyone shares their ideas in the online workshop, the rest of us will help each attendee work through their own mind map to come up with as many details as we can possibly imagine over the course of our 90 minutes together, some of which you may not even need. By using guiding questions, we’ll also be able to help bring out important details that might otherwise be overlooked.

Imagine the wealth of creativity contained within our “meeting room” in the minds of all the attendees – and you’ll have all of that at your disposal!

This is a unique – and fun – opportunity to not only take some time to really focus on that idea that has been percolating in your mind, but also be able to pick the brains of some highly imaginative people.

Don’t miss this special online workshop!

Linda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between! Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application.

Class Resources

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In partnership with PLAN,  webinars originally presented to their membership can now be found and accessed through Florida Library Webinars.

If you have questions about a session, contact PLAN.

Conflict in a Peaceful Workplace

Conflict in a Peaceful Workplace

TBLC logo

Conflict is inevitable, and can occur in many forms. In essence, conflict can occur anytime two or more people do not agree. This disagreement can lead to frustration which can then develop rapidly into anger and finally, if not handled, can degenerate to aggression and other forms of irrational behavior.

The outcome of conflict situations can vary greatly based upon the role each participant plays in the conflict. In this program, participants will better understand and learn some of the core principles of de-escalating internal and external conflict situations as well as the importance of maintaining their focus on achieving a peaceful resolution.

Participants will learn and begin to master:

• An awareness of the signs and triggers of an escalating conflict
• Verbal de-escalation techniques that work
• Wanting to argue and to “be right” that you are wrong

 

Presenter: Andrew Sanderbeck

Andrew has been developing and conducting training seminars for libraries and library organizations for more than fifteen years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the author of two books and over 50 webinars.

 

In partnership with TBLC,  webinars originally presented to their membership can now be found and accessed through Florida Library Webinars.

If you have questions about a session, contact TBLC.

Conflict in a Peaceful Workplace

Know and Go: Password Managers

TBLC logo

Have you investigated password managers yet? If not, take some time to see if they could make your life easier! Password managers save your passwords for you, so you don’t have to remember them. You only need to remember one password and that opens the vault. Password managers can help you create strong passwords, and most will automatically fill them in for you.

In this session: we will see how password managers work, what to look for when deciding which one to use, and how you can use them safely.

Presenter ~ Erin Gray
After earning her master’s degree in library science from the University of Missouri-Columbia, Erin went on to work in Branch Management, Collection Development and Youth Services for over a decade in public libraries. She is an advocate for all libraries and a past President of the Missouri Library Association. Erin enjoys facilitating continuing education classes of all types as a Library Services and Technology Trainer for Amigos Library Services.

 

In partnership with TBLC,  webinars originally presented to their membership can now be found and accessed through Florida Library Webinars.

If you have questions about a session, contact TBLC.

Revisiting Two Classic Books: Think and Grow Rich and The Seven Spiritual Laws of Success

Revisiting Two Classic Books: Think and Grow Rich and The Seven Spiritual Laws of Success

Think and Grow Rich by Napoleon Hill has been called the “”Granddaddy of All Motivational Literature.”” It was the first book to boldly ask, “”What makes a winner?”” Originally published in the 1940’s, Think and Grow Rich continues to be one of the most popular books today on the power of our thoughts to manifest our reality.

The Seven Spiritual Laws of Success by Deepak Chopra are powerful principles you can use to fulfill your deepest desires with effortless joy. When you put them into practice, you’ll realize that you can manifest whatever you’ve been dreaming about.

In this interactive and interactive program, attendees will learn how to apply the wisdom from these classic books to better take control of their thoughts and lives today to create the future that they desire.

Slides

Original broadcast September 17, 2020 

Biography ~ Andrew Sanderbeck
Andrew Sanderbeck has experienced life as a commercial disc jockey, retail manager, corporate training manager and an adjunct professor. Today, he thrives as an introverted entrepreneur, spouse, parent and grandparent who loves animals, people, books, music, spiritual conversation, quiet time and travel. (The order varies from day to day)

People tell Andrew that they love his inspirational online publication, The Friday News Minute – which like Andrew, does not go out every Friday.

Creating a Drama Free Workplace Through Focused Team Development

Creating a Drama Free Workplace Through Focused Team Development

 

Whether you are a newly developing group or tight-knit team who has worked together for several years, there is always the potential for unintended and unwanted drama. Even those who prefer not to contribute can be tempted into conversation that can quickly turn into complaining or gossip.
In this session we will explore the four stage of team development and how to avoid the pitfalls of tempting drama, such as gossip in the workplace.

Attendees will learn:
• The four stages of team development and how to work through each
• Steps to function as a Team of Individuals
• Strategies to avoid the temptation of contributing to drama in the workplace

Slides

Original broadcast September 15, 2020 

Biography ~ Dana Bomba
Dana Bomba is a Branch Manager with the Chesterfield County Public Library near Richmond, Virginia. Her primary focuses are daily operations, staff development, and outreach initiatives. The area of her job she enjoys the most is staff development as she helps her team realize their full potential in an encouraging and empowering way.

Change Your Thinking…Change Your Life. But How?

Change Your Thinking…Change Your Life. But How?

 

As the CO-VID 19 crisis has shown us once again, situations appearing to be out of our control have a huge impact on our lives and well-being. And while the crisis may seem to be out of our control, how we handle the circumstances of the crisis is something that we can choose.

“In the midst of every crisis, lies great opportunity.” ― Albert Einstein

In this interactive and informative program we explore how our thoughts affect our behaviors and actions and what we can do harness the power of our thoughts for outcomes that we want in our lives.

Specifically, we will explore:

• The Great Principle
• How Believing is Seeing
• The Laws of Substitution and Habit
• Four Techniques that You Can Immediately Use to Change your Thinking
• How to Create Your Definite Major Purpose

“We discover our greatness when we find ourselves in a situation bigger than we are and we manage to grow and become bigger than the situation.” ― Luigina Sgarro

Slides

Original l broadcast September 8, 2020 

Biography ~ Andrew Sanderbeck
Andrew has experienced life as a commercial disc jockey, retail manager, corporate training manager and an adjunct professor. Today, he thrives as an introverted entrepreneur, spouse, parent and grandparent who loves animals, people, books, music, spiritual conversation, quiet time and travel. (The order varies from day to day)

People tell Andrew that they love his inspirational online publication, The Friday News Minute – which like Andrew, does not go out every Friday.

The Basics of Business Grammar You Needed to Know Yesterday

The Basics of Business Grammar You Needed to Know Yesterday

 

Challenge: Have you ever wondered whether a point of grammar or diction is correct? When should you use I, me, or myself? Is that comma after me in the previous sentence acceptable? What’s the difference between I will work and I will be working? Which is right: James’ or James’s job? Do parentheses or dashes work here? While we rely only on hearing to catch the meaning of a speaker, we need rules for writing. Knowing standards of grammar is important because business writing is visual and permanent. Our writing at work stands in for us when we are not present and reflects the quality of our thinking.

Solution: Business Grammar is a quick-paced webinar that examines grammatical standards in relevant business contexts to provide practical tips for choosing the correct sentence, smoother phrase, and better word. From a framework that acknowledges the ever-changing contributions of technology and globalism to Standard English, you will gain insights into grammar and apply them right away to enhance your writing style and increase your writing comfort level.

Scope: This webinar includes the following learning points:

• Grammar Guidelines – The right-wrong issues of sentence structure and phrasing
• Diction Dictums – The standards of word choice and exceptions to the rules
• Punctuation Pointers – The most frequently committed errors in punctuation
Learning Objectives: Attending this webinar will enable you to:
• Detect the most frequent sentence problems.
• Use tricky pronouns and adjectives correctly.
• Identify the differences among verb tenses.
• Learn rules for punctuation and mechanics.

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Original broadcast September 3, 2020 

Biography ~ Philip Vassallo
Philip Vassallo, Ed.D., has designed, delivered, and supervised communication training programs for more than 20,000 executive,
managerial, supervisory, administrative, and technical professionals internationally over the past three decades. He is the author of the books How to Write Fast Under Pressure, The Art of E-mail Writing, and The Art of On-the-Job Writing. He has edited major reports for the US government, City of New York, and the corporate world. He also writes the blog Words on the Line, which offers practical tips for developing writers. Dr. Vassallo holds a doctorate in educational theory and has taught internationally, recently as a faculty member of the Beijing International MBA program.

Self-Care and Increasing Productivity While Avoiding Burnout

Self-Care and Increasing Productivity While Avoiding Burnout

 

 

Increasing demands from our public for various library services can create an environment for burnout as a result of heavy workloads. While some stressors are unavoidable, prolonged exposure to stress can cause detachment, pessimism, and a loss of enjoyment in the public library profession.

In this interactive and informative session, Nicole will explore how to identify and overcome stressors while retaining optimal levels of efficiency during the workday.

• Identify signals of physical, behavioral, and emotional barriers that leads to burnout
• Understand methods to mitigate stressors caused by public service demands
• Learn how to retain optimal levels of efficiency and effectiveness at work by adopting self-care techniques in your workday

Original broadcast July 21, 2020 

Biography ~ Alan Ly
Alan Ly is the Technology Librarian at the Salt Lake City Public Library. He manages the Creative Lab, a multimedia makerspace, and specializes in makerspace technologies and software. In his spare time, he likes to paint models and 3D print.

Building CQ: Understanding Cultural Intelligence

Building CQ: Understanding Cultural Intelligence

 

You’ve heard of IQ and EQ, but what about CQ? Cultural Intelligence (CQ) refers to our ability to function effectively across national, ethnic, and even organizational cultural boundaries.

Cultural Intelligence involves four interdependent skills:
Knowledge
Motivation
Interpretation
Behavior

Cultural Intelligence building is a life-long journey, and all can improve their CQ over time. In a world of culture clashes, any effort towards cultural intelligence will make an immediate and effective impact.
This webinar introduces concepts and actions which shape our personal cultural competencies. Through interactive content, our conversation will change our perceptions and actions in ways which encourage and nurture.

At the end of this webinar, participants will be able to:

• Define CQ and explain the four skills which form the cultural intelligence framework
• Identify the impact that holding different values from the majority culture can have on a person’s
experiences and respond effectively to that knowledge
• Determine next steps in their own CQ journey

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Original broadcast July 7, 2020 

Biography ~ Marla Ehlers
Trained by CQ expert Dr. Pennylyn Dykstra-Pruim, Marla Ehlers has facilitated multiple workshops for a variety of learners. Marla most recently presented on cultural intelligence for PLA, ULC, and the California Library Association, and has spoken on a variety of other topics at state and national conferences. With 25 years in libraries and a background in teaching, library administration, and children’s services, Marla is currently leading her own consulting firm.