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Communicate Smarter and Better

Communicate Smarter and Better

 

Speaking is one of the first things people learn to do. But learning to speak does not equate learning how to communicate, which can have a serious affect on individual careers and success. Communication is arguably one of the most important business skills, no matter what the industry is and even more critical when your role involves dealing with customers. Have you ever heard the saying, “It’s not what you say, but how you say it”?
Whether eliminating misunderstandings or encouraging a peaceful work environment, efficient communication with those around you will allow you to get work done quickly, professionally AND with better results. Although everyone communicates differently, this program will give some pointers on how to improve your skills and increase your chances for success!

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Original broadcast May 21, 2020

Biography ~ Tonya Snider
Tonya is the founder and CEO of tenBiz, Inc. She oversees the marketing and strategic development aspects of the firm, while also working directly with clients. She specializes in business strategy, marketing and project management and helps companies grow, streamline and make significant improvements to their bottom line. Before becoming a full-time entrepreneur, Tonya trained and consulted hundreds of businesses in the economic development sector, was a commercial lender and developed entrepreneurship curricula and trainings for a state-wide non-profit organization.

Tonya is also a part-time professor of Business Management at Western Carolina University. She has worked directly in the non-profit, for-profit and education sectors and has a passion for “all things business” and helping people reach their goals.

 

The Difference Between Discussion, Debate and Dialogue and How to Use It to Build Healthy Workplaces

The Difference Between Discussion, Debate and Dialogue and How to Use It to Build Healthy Workplaces

 

Everyone is entitled to their opinion, but there are healthy limits to how far staff (co-workers and bosses) can take their opinions.  All too often, we forget to encourage a healthy dialogue and turn the conversation into a debate of one idea or belief versus another. Taken to the extreme, one or more staff members can dominate the discussion, hoping to gain support from the majority.

In this informative and interactive program, participants will learn the key differences between discussion, debate and dialogue and will be given time to reflect on the behaviors seen in their workplaces and the effects of those behaviors. Finally, we will look at techniques that all staff members can use to create healthier communication patterns in their workplaces to build connection, flexibility and cohesiveness.

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Original broadcast April 16, 2020 

Biography ~ Andrew Sanderbeck
Andrew has been developing and conducting training seminars and web-based programs for libraries and library organizations for more than fifteen years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the author of two books and over 50 webinars.

Overcoming the Challenges of Working at Home for the Employee and the Manager

Overcoming the Challenges of Working at Home for the Employee and the Manager

 

Part 1: How to Stay Productive and Positive When Working Remotely
Suddenly, you’re thrown into a work-at-home situation with little preparation or possibly without any. Want to understand how to make working remotely easier, while staying productive? This webinar is for you! In part 1, Mj Callaway gives you strategies and tips to reset your routine, reconnect intentionally and resist the rescue. Working from home can work well for you with a plan, self-awareness, and a few fun ideas.
In this interactive and informative program, attendees will:
• Understand the three snafus that sabotage your productivity
• Get the five must-haves for a successful remote experience
• Incorporate ideas to make your workspace an energizing place to thrive

Part 2: Managing Your Employees from Afar – Overcoming the OBstacles
As the pandemic continues to dictate how business is done worldwide, organizations are looking to keep their employees healthy and their businesses running. In part 2, Andrew Sanderbeck will give you strategies and advice on the actions you need to take to help your staff members to be productive and engaged in their work.

In this interactive and informative program, attendees will:
• Learn the importance of making expectations clear and following-up
• Incorporate strategies and how-to’s for effectively communicating with staff
• Learn ways to help staff members with issues including distractions, isolation, lack of motivation and feelings of being disconnected

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Original broadcast April 9, 2020

Biography ~ Mj Callaway
As a former corporate sales trainer and only award-winning woman sales executive to rank #1 nationally, Mj knows first-hand the disruptions professionals, managers, and executive teams handle daily. Yet, they still need to be positive and productive.
She blends her experiences together, sales, speaking and journalism, to create interactive and impactful workshops. With more than 2,000 articles published in consumer magazines, she’s interviewed hundreds of people from youth entrepreneurs to CEOs to non-profit founders to professional athletes. She has a unique ability to make others feel like they’re talking to a friend.
Mj has earned Professional Member designation from National Speakers Associations (NSA), and she’s the current Co-President of NSA Pittsburgh.

Biography ~ Andrew Sanderbeck
Andrew has been developing and conducting training programs for libraries and library organizations for more than fifteen years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is a board member of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.

Self Care During a Crisis: Breathe, Think and Grow

Self Care During a Crisis: Breathe, Think and Grow

As libraries deal with the global crisis of 2020, staff have many difficult choices to handle every day. From deciding whether to stay open to managing the constant flow of information, the work can be all-consuming. In this webinar, we will talk about how to take time out of your day to focus on yourself and to nourish your own growth.

Participants will:

Learn methods and exercises for staying in the moment and remaining mindful while dealing with stress and uncertainty
Spend time discussing their challenges and how they are working to handle them, while planning mindfully for the future
Focus on healthy self-care activities.

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Original  broadcast April 7, 2020 

Biography ~ Cari Dubiel
Cari is the Adult Learning and Information Services Manager at Twinsburg Public Library. She is also a writer, teacher, and podcaster. She is a former Library Liaison to Sisters in Crime, an organization of 3600 crime writers and readers nationwide.

How to Get Things Done When You’re Not the Boss

How to Get Things Done When You’re Not the Boss

 

Sometimes you’re not in charge. You cannot tell people what to do. Yet you still need their help to do your job. Yes, it’s possible to get results, influence others, and lead projects without being a boss. But how? By establishing a reputation for integrity and trustworthiness, you’ve got a good start–yet you need to master certain skill sets to succeed. To this end, this Webinar explores strategies for helping you to achieve your goals regardless of your job title and standing in an organization.

More specifically, you’ll learn how to:

· Craft a compelling vision of your expectations;
· Rally and engage others;
· Tailor your work style and communications to fit those who you work with;      and
· Create win-win situations for you and colleagues.

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Original broadcast April 7, 2020 

Biography ~ Mitchell Friedman
Mitchell Friedman, EdD, APR develops people. Known as an enthusiastic, energetic, and insightful professional, he basks in opportunities to help others to achieve their full potential. Dr. Friedman is a Senior Lecturer in the Graduate School of Business and Public Policy at the Naval Postgraduate School. He concurrently serves as Northern California Director of the Institute of Advanced Advertising Studies, and helps a range of organizations to develop the communications and leadership skills of their employees.

The Four Agreements: A Practical Guide to Personal Freedom – Revisited (Part 1-4, 15 Minutes Segments)

The Four Agreements: A Practical Guide to Personal Freedom – Revisited (Part 1-4, 15 Minutes Segments)

 

The Four Agreements: A Practical Guide to Personal Freedom is a self-help book from 1997 by bestselling author Don Miguel Ruiz.

The book takes inspiration from a set of spiritual beliefs held by the ancient Toltec people to help readers transform their lives into a new experience of freedom, true happiness, and love. According to Ruiz, everything a person does is based on agreements they have made with themselves, with others, with God, and with life itself.

In this informative and interactive program, we’ll revisit the Four Agreements to help us to minimize our self-created limitations and suffering and to dramatically impact the amount of happiness we feel in our lives, regardless of the external circumstances.

Participants will learn about and better understand how to use:

Agreement #1: Be Impeccable With Your Word
Agreement #2: Don’t Take Anything Personally
Agreement #3: Don’t Make Assumptions
Agreement #4: Always Do Your Best

Original broadcast March 12, 2020

Biography ~ Andrew Sanderbeck
Andrew has experienced life as a commercial disc jockey, retail manager, corporate training manager and an adjunct professor. Today, he thrives as an introverted entrepreneur, spouse, parent and grandparent who loves animals, people, books, music, spiritual conversation, quiet time and travel. (The order varies from day to day)

People tell Andrew that they love his inspirational online publication, The Friday News Minute – which like Andrew, does not go out every Friday.

The Four Agreements: A Practical Guide to Personal Freedom – Revisited

The Four Agreements: A Practical Guide to Personal Freedom – Revisited

 

The Four Agreements: A Practical Guide to Personal Freedom is a self-help book from 1997 by bestselling author Don Miguel Ruiz.

The book takes inspiration from a set of spiritual beliefs held by the ancient Toltec people to help readers transform their lives into a new experience of freedom, true happiness, and love. According to Ruiz, everything a person does is based on agreements they have made with themselves, with others, with God, and with life itself.

In this informative and interactive program, we’ll revisit the Four Agreements to help us to minimize our self-created limitations and suffering and to dramatically impact the amount of happiness we feel in our lives, regardless of the external circumstances.

Participants will learn about and better understand how to use:

• Agreement #1: Be Impeccable With Your Word
• Agreement #2: Don’t Take Anything Personally
• Agreement #3: Don’t Make Assumptions
• Agreement #4: Always Do Your Best

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Original broadcast March 12, 2020  

Biography ~ Andrew Sanderbeck

Andrew has experienced life as a commercial disc jockey, retail manager, corporate training manager and an adjunct professor. Today, he thrives as an introverted entrepreneur, spouse, parent and grandparent who loves animals, people, books, music, spiritual conversation, quiet time and travel. (The order varies from day to day)

People tell Andrew that they love his inspirational online publication, The Friday News Minute – which like Andrew, does not go out every Friday.

A Guide to Understanding the Body Language of Others 

A Guide to Understanding the Body Language of Others 

Looking for a better understanding of Body Language? In this program you’ll discover how posture, gestures, facial expression, and feet (yes, feet) play a vital role in the underlying feelings behind a person’s body language. To help you decode the emotions behind the actions, Mj divides body language into four categories: head, facial, upper body and lower body. You’ll also hear how your silent communication can impact others.

Through an interactive body language activity, you’ll be able to pinpoint the reasons behind the negative actions. (A downloadable body language infographic will be available.)
Participants in this webinar will:

• Recognize the overlooked signals of body language
• Understand negative body language gives a clue to underlying emotions
• Leverage your positive nonverbal communication to shift other’s negative actions

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Original broadcast March 10, 2020 

Biography ~ Mj Calloway
As a former corporate sales trainer and only award-winning woman sales executive to rank #1 nationally, Mj knows first-hand the disruptions professionals, managers, and executive teams handle daily. Yet, they still need to be positive and productive.

Better Libraries and Stronger Communities Through Kindness, Empathy, and Love

Better Libraries and Stronger Communities Through Kindness, Empathy, and Love

 
 

Workplaces that emphasize a culture of kindness, empathy and love have lower staff turnover and greater effectiveness. This culture ripples out from individuals to others in the workplace, to patrons and throughout the community. This interactive and informative webinar will help you and your organization take your service up a notch to a more genuine style that focuses on individual needs.

Learn how employees, volunteers, and advocates can bring their genuine whole-selves to work, and in doing so can celebrate our common interest to serve our customers sincerely, through kindness, empathy, and love.

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Original broadcast March 5, 2020 

Biography ~ Lance Werner
Lance has served as Executive Director for Kent District Library since 2011. He received a juris doctorate degree from Michigan State University’s College of Law and his master’s degree in Library Science from Wayne State University (WSU). In 2018 he was chosen as Library Journal’s Librarian of the Year, and in years past he was the recipient of the Joey Rodger Leadership Award from the Urban Libraries Council, Librarian of the Year Award from the Michigan Library Association (MLA), the WSU Distinguished Alumni award, and Library Journal’s Mover and Shaker Award. Lance is currently involved in the ALA Policy Corps, MLA’s Legislative Committee, and recently graduated from Michigan Political Leadership Course.

Personnel Skills for Library Managers and Supervisors

Personnel Skills for Library Managers and Supervisors

 

This webinar covers these six critical skills every library leader needs to have. Dr. Steve Albrecht will discuss the value of each, using practical definitions, examples, and ways to apply them for library staff members.

1. Safe and Legal Hiring Practices: Selecting the best candidates to become star employees.
2. Interview Skills Update: How to run individual, panel, and social interviews.
3. Managing a Range of Library Employees: Different approaches work best for different people.
4. Coaching skills update: Managing your Shining Stars, Plow Horses, Smart Slackers, and Problem People.
5. Performance Evaluations: How to write quality employee feedback reports (and train your supervisors to write good ones as well).
6. Progressive Discipline: Being firm, fair, and consistent in your use of employee corrections (including union issues and MOU concerns).

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Original broadcast January 28, 2020 

Biography ~ Dr. Steve Albrecht
Dr. Steve Albrecht is best known for his 2015 ALA book, Library Security, and his accompanying workshops and webinars. He has worked as an HR consultant and trainer since 1987. He teaches leadership, supervisory, and HR training programs, live and online, to a wide variety of public sector leaders throughout the US. He holds a doctorate in Business Administration, an MA in Security Management, a BS in Psychology, and a BA in English. He has written 21 books on various business and security subjects.