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Becoming a Better Listener at Work

Becoming a Better Listener at Work

 

Communication is more important than ever in our super-speed, high-tech world, yet we seem to devote less and less time to genuinely listening to one another.

True listening is often overlooked, even though it is proven to solve problems, resolve conflicts, and improve accuracy. Listening can vastly improve work relationships with both colleagues and customers.  And perhaps most importantly, it saves money and time on the job.

In this interactive and informative session attendee’s will explore some fundamental ways they can improve your listening skills, thereby becoming a better co-worker and service provider to their patrons.

Original broadcast June 18, 2019 

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Biography ~ Tonya Snider 
Tonya is the founder and CEO of tenBiz, Inc. She oversees the marketing and strategic development aspects of the firm, while also working directly with clients. She specializes in business strategy, marketing and project management and helps companies grow, streamline and make significant improvements to their bottom line. Before becoming a full-time entrepreneur, Tonya trained and consulted hundreds of businesses in the economic development sector, was a commercial lender and developed entrepreneurship curricula and trainings for a state-wide non-profit organization. Tonya is also a part-time professor of Business Management at Western Carolina University. She has worked directly in the non-profit, for-profit and education sectors and has a passion for “all things business” and helping people reach their goals.

Writing Effective Email

Writing Effective Email

 

Have you been on the receiving end of an email with an endless, useless recipient list? Have you struggled through the overlong, cryptic prose and twisted logic of an email only to realize you have received a message whose business does not concern you? Have work situations led you to believe that email may not always be the best way to reply? Problems in email have led librarians to conclude that staff often use email inappropriately—either as a weapon for assaulting readers from a safe distance or as an excuse to avoid communicating in person.

This interactive and informative webinar focuses on the greatest challenges facing employees who sift through numerous emails daily and offers concrete suggestions for creating emails and responding to them efficiently and accurately. From there it moves to practical remedies of purposeless, incomplete, unorganized, and insensitive messages—to ensure that emails are reader-focused, deferential, thorough, and easily scanned. It closes with guidelines for managing the email system and for checking critical emails when high-quality communication matters most.

Attending this webinar will enable you to:

• Master the unique challenges of email
• Compose purposeful, reader-focused emails
• Employ strategies for creating a courteous tone
• Manage your email system effectively and efficiently

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Original broadcast June 4, 2019

Biography ~ Philip Vassallo
Philip Vassallo, Ed.D., has designed, delivered, and supervised communication training programs for more than 20,000 executive, managerial, supervisory, administrative, and technical professionals internationally over the past three decades. He is the author of the books How to Write Fast Under Pressure, The Art of E-mail Writing, and The Art of On-the-Job Writing. Dr. Vassallo holds a doctorate in educational theory and has taught internationally, recently as a faculty member of the Beijing International MBA program.

LinkedIn: Going Beyond the Job Search

LinkedIn: Going Beyond the Job Search

You may not be in LinkedIn, thinking it’s only for people looking for a job. But this social media platform is about much more than just careers. As of October 2018, LinkedIn had 590 million registered members in 200 countries, out of which more than 250 Million are active users.

This interactive and informative program will cover the changes in LinkedIn and how you and your organization can utilize it for building connections, educational opportunities, searching and a place to share content.

Specifically, attendees will learn about:

• Changes in LinkedIn’s algorithm
• Videos on LinkedIn
• Groups on LinkedIn
• LinkedIn influencers
• LinkedIn as a content platform
• LinkedIn for libraries

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Original broadcast April 25, 2019

Biography ~ Carrie Rogers-Whitehead
Carrie Rogers-Whitehead is an instructor of online privacy and a practitioner. As CEO of Digital Respons-Ability she helps educate students and other organizations on digital citizenship, which includes being safe and private online. In addition Carrie is a corporate trainer, event planner, writer and library consultant who works hard to stay on top of tech trends for her audiences.

A Roadmap for Managing Conversations in Multiple Formats

A Roadmap for Managing Conversations in Multiple Formats

The phone on your desk is ringing—as is your cellphone—and your tablet is producing alerts requiring your attention. You have several people patiently—or impatiently—waiting for face-to-face assistance. Text and email messages are piling up. And now you’re receiving an online reminder that the Google Hangout (or Skype session or Zoom Session or or or) you scheduled with colleagues is starting in ten minutes.

In a world that often seems to require our attention 28 hours a day/nine days a week, we all at times feel overwhelmed by the challenge of keeping up not only with the flow of incoming requests for assistance but also by the challenge of understanding and most effectively using the communication devices that appear to be continually multiplying in our workplaces and in our personal lives.

This highly-interactive webinar will explore some of the technology we are using—or may soon be using—and ways we can more effectively work in the blended (onsite-online) environments that are at the heart of what we do to serve our libraries, our library users, and our extended communities.
Participants, by the time they leave the session, will:
♣ Be able to demonstrate familiarity with at least three time-management techniques that help us provide first-rate customer service
♣ Identify at least three ways that we can more effectively integrate our various tech tools into the day-to-day work we do serving our colleagues and other library users
♣ Have at least three resources they can explore to increase their ability to manage conversations in multiple formats

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Original broadcast April 16, 2019 

Biography ~ Paul Signorelli
Paul, co-author of Workplace Learning & Leadership with Lori Reed, served as director of staff training for the San Francisco Public Library system before becoming an independent writer-trainer-instructional designer-presenter-consultant. He designs and facilitates online and face-to-face learning opportunities throughout the U.S.; is active on New Media Consortium Horizon Report advisory boards/expert panels, in the Association for Talent Development (ATD–formerly the American Society for Training & Development ) and American Library Association Learning Round Table; and explores innovations in onsite and online training-teaching-learning and community partnerships.

The Give and Take of Criticism

The Give and Take of Criticism

 

Giving and receiving criticism are two sides of the same coin: Improve workplace productivity and build healthy workplace relationships by means of precise communication during civil conversations. Sometimes, by necessity, the message is not positive, but it can be delivered with respect.

Topics include keeping your cool, staying specific and on track, removing the drama from the dialogue, avoiding the “laundry list” of past mistakes and misunderstandings, the danger of “hit-and-run” conversations in hallways at 5 pm, keeping to a schedule, and documenting agendas and agreements

At the conclusion of the webinar, participants will be able to:
• Plan a successful meeting for providing feedback to an individual or a group.
• Craft and refine your messages and responses by preparation and practice.
• Develop strategies for reducing defensiveness whether giving or receiving criticism.
Making respectful feedback part of the culture of your library or larger institution among library staff members and customers.

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Original broadcast April 18, 2019 

Biography ~ Pat Wagner
Pat Wagner and her husband Leif Smith own Pattern Research, Inc., a 44-year-old training, research, and consulting business. She has worked for libraries and higher education as an educator and consultant since 1978, focusing on behavioral and organizational skills that support institutional and personal success. Her specialties include conflict management, customer service, marketing, supervision, project management, and ethics. She has been a frequent visitor to Florida libraries and is known for her practical and good-humored programs.She lives in Denver with her husband and two pushy cats.

 

Efficient Librarian – From Inbox to Done: The Simple Steps to Successful Workflow

Efficient Librarian – From Inbox to Done: The Simple Steps to Successful Workflow

 

Are your inboxes overflowing? Does work spill out onto every available surface? Do you want complete more in less time while making it look effortless? In this webinar, you will learn the best practices for workflow management inspired by internationally recognized best practices.

In the course of the webinar you will learn:

• The five phases of workflow
• The key questions to ask that advance any item on your desk
• The role of functional folders for sorting actionable items
• The importance keeping it all up to date with a regular review

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Original broadcast March 28, 2019

Biography ~ Doug Crane
Doug Crane began his career with the Palm Beach County Library System as a children’s librarian in 1998 and soon moved his way up the organization serving as the Electronic Resources Coordinator, Branch Manager, and the Director of Branch Services. He was appointed Library Director in 2014 and under his direction the system has won numerous awards including an Urban Library Council Innovation Award. He currently serves as the Chair of the State Library Council of Florida and is Past President of the Southeast Florida Library Information Network (SEFLIN).

How to Create a Vision Board to Help You Realize Your Dreams

How to Create a Vision Board to Help You Realize Your Dreams

 

Visualization is a powerful mind exercise that can help you plan and achieve goals. A vision board, as a tangible representation of what you want to achieve in your life, plays a vital role in this effort.

This Webinar provides you with a roadmap to help you to create your own vision board. Weʼll start by discussing the philosophy behind vision boards, along with different types of vision boards created by individuals around the world. Next, we’ll explore possible personal and professional goals for 2019 followed by images, words, and/or other materials to help you best visualize what you want. A list of resources where you can find relevant materials will be provided. Finally, we’ll consider options for creating your actual vision board and how to use it once it’s completed.

During this Webinar we will:·
Identify possible goals in different areas of your life for 2019;·
Learn where to find images, artwork, and other materials that best describe what you want;·
Demonstrate how to put together a collage of your gathered goals/dreams/aspirations; and
Learn to use and add to our vision boards throughout the year.

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Original broadcast February 12, 2019

Biography ~ Mitchell Friedman
Enthusiastic. Authentic. Caring. Knowledgeable. Insightful. People have used these terms to describe Dr. Mitchell Friedman as he’s engaged in diverse professional endeavors over the last three decades.

Dr. Friedman has thrived as a senior-level administrator in graduate degree programs; a career development impresario who has helped individuals land meaningful internships, full-time, and part-time work; a strategic communications strategist, tactician, coach, and trainer; and a university instructor.

He earned a Doctorate in Education (EdD) with a focus on organization and leadership from the University of San Francisco. Dr. Friedman has two degrees in history, an M.A. from Stanford University and a B.A. from Brandeis University. He’s also Accredited in Public Relations (APR).

Getting Comfortable with Saying “No” at Work

Getting Comfortable with Saying “No” at Work

 

Most of us are comfortable saying “yes” to a request from a boss, co- worker or customer. “Yes” when asked to take on a new project or task, more responsibility and even a promotion opportunity.

And many of us say “yes”, when we should say “no”. No, you’re too busy, no you’re not the right person for the assignment, or no, you just can’t handle an additional responsibility right now.

This interactive and immediately useful program will discuss 10 situations where you can have the courage and comfort to say “no” and will give you the verbiage to more comfortably say “no” to your boss, co-workers and customers in a polite and confident manner.

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Original broadcast January 15, 2019

Biography ~ Andrew Sanderbeck
Andrew has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the PCI Webinars.

Negotiating Skills: Standing Up for Yourself When Asking for a Raise or Promotion

Negotiating Skills: Standing Up for Yourself When Asking for a Raise or Promotion

 

As helping professionals, librarians often put the needs of others first. But there is always a time and place to stand up for your own personal development and compensation. How do you know when it’s time to ask, and how do you present your case? We’ll dive into self-awareness, growth plans, and what to do on the big day.

In this webinar, participants will:
• Learn to examine one’s own strengths and opportunities
• Explore ways to present data backing up one’s case for promotion
• Discover communication tools for challenging conversations
• Discuss ways to deal with disappointment and getting back in the groove

Original broadcast January 8, 2019

Biography ~ Cari Dubiel
Cari is the Adult Learning and Information Services Manager at Twinsburg Public Library. She is also a writer, teacher, and podcaster.

The 7 Habits of Highly Effective People – A Refresher

The 7 Habits of Highly Effective People – A Refresher

 

The 7 Habits of Highly Effective People, first published in 1989, is a business and self-help book written by Stephen Covey. Dr. Covey presents an approach to being effective in attaining goals by aligning oneself to what he calls “true north” principles.

Having sold more than 25 million copies, The 7 Habits continues to guide people of all generations in leading more productive and fulfilling personal and professional lives.
In this interactive and informative program, Andrew Sanderbeck will revisit some of the important principles from the book and share techniques for applying them.
Whether you are new to Dr. Covey’s work or are a seasoned user of his habits, join us for a program that will help you to learn more about the habits that have led millions of people to life changing results.

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Original broadcast December 4, 2018

Andrew Sanderbeck ~ Biography
Andrew has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the PCI Webinars.