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Feedback that Works

Feedback that Works

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Giving effective feedback can be rewarding – and challenging! This webinar will teach us tips on effective coaching and counseling that will help reduce the need for reprimands – whew! What a relief!

You’ll know when to use which technique, why it’s important to consider the differences, and why supervisors tend to avoid these vital areas of effective management. You’ll also be given tools that will help you deal with the dreaded case of the necessary reprimand – and you’ll leave the webinar feeling more confident in your ability to handle it well.

It’s an area most of us would rather forget – but as supervisors and managers, it’s not likely we’ll get off scot-free. Why not feel in control when handling these necessary parts of your job?

Linda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between! Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application.

Class Resources

Handout

Chat Log

In partnership with PLAN,  webinars originally presented to their membership can now be found and accessed through Florida Library Webinars.

If you have questions about a session, contact PLAN.

FHSLA – Consumer Health Information Specialization and NNLM funding opportunities

FHSLA – Consumer Health Information Specialization and NNLM funding opportunities

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The first half of this one-hour presentation will introduce the Consumer Health Information Specialization (CHIS), a certificate program from MLA that helps library staff develop essential skills for providing health information to community members. The webinar will look at the course options that NNLM offers to people pursuing the CHIS, including classes on a wide range of topics and in a variety of formats. The second half of the presentation will look at grants that NNLM offers to support health outreach programming at libraries and other institutions. This part of the session will cover the basic requirements for NNLM grants, how to find NNLM awards that are open to applications, and some tips on writing a grant application that meets NNLM criteria. The session will conclude with a few recent examples of health outreach projects funded by NNLM.

Presenter: Jarrod Irwin
Jarrod Irwin is the Consumer Health Coordinator for the Network of the National Library of Medicine’s Southeastern/Atlantic region, headquartered in Baltimore, Maryland. His educational work focuses on ways that library staff, medical professionals, and community organizations can partner with the people they serve to promote informed decision-making about health and wellness. Jarrod holds an MA in Library and Information Studies from the University of Wisconsin-Madison, where he worked as a reference assistant at Ebling Library for the Health Sciences.

 

In partnership with TBLC,  webinars originally presented to their membership can now be found and accessed through Florida Library Webinars.

If you have questions about a session, contact TBLC.

21 Things To Do For Yourself in 2021

21 Things To Do For Yourself in 2021

 

Many of us are in the habit of being busy. So busy in fact, that we leave little time for ourselves which can lead us to a less fulfilling life than we had dreamed and believed was possible.
A New Year approaching is an opportunity to stop, breathe and reflect on who and where we are today and to consider changes for the future. Even in these historically uncertain times, you can gain more control of your life by using one or more of the 20 Things we will discuss in this interactive program.
“And suddenly you know… it’s time to start something new and trust the magic of new beginnings.” ~Meister Eckhart

Handout

Original broadcast December 17, 2020

Biography ~ Andrew Sanderbeck
Andrew has been developing and conducting training programs for libraries and library organizations for more than fifteen years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.

He is a board member of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.

The Art of Communication

The Art of Communication

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Have you ever worked with some who “just doesn’t get it??” Maybe the reason they don’t “get it” is that the two of you are on different “communication” wavelengths. Or perhaps it’s because one of you isn’t listening – and that must be them, right?? In this 90-minute webinar, we’ll take a close look at how you communicate – and why it matters. We’ll also discuss our listening skills – or lack thereof!

We’ll find out whether you are auditory, visual, or kinesthetic, and how to identify those communication styles in others. We’ll talk about just what that means in your everyday interactions. Want to know how to best get your message across to a specific person? This session will help you figure that out!

And if you’ve ever been guilty of “not listening” (who, me??), we’ll also look closely at how you can become a more effective listener – and improve your life! We’ll come up with a list of at least 20 tips you can use to make sure you are really listening to those around you.

You can’t help but communicate more effectively after attending this webinar!

Linda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between! Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application.

Class Resources

Handout

Chat Log

In partnership with PLAN,  webinars originally presented to their membership can now be found and accessed through Florida Library Webinars.

If you have questions about a session, contact PLAN.

FHSLA – Consumer Health Information Specialization and NNLM funding opportunities

Added Value Negotiating: Helping Library Leaders Build Balanced Deals

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As a training topic, negotiation skills often create anxiety for the partici-pants. If they have experienced a typical “I Win-You Lose” negotiation sem-inar, then those feelings are usually based on not wanting to have to do battle with a fellow participant just to learn or improve negotiation skills.

The five-step Added Value Negotiating (AVN) method presented in this webinar is about the mutual search for value, not on using tricks or tactics to try and overpower the other side. Many people who have experienced win-lose negotiation seminars find the AVN method to be unique, empower-ing, less antagonistic, less stressful, and it helps them create better deals in less time.

The five AVN steps are easy to remember and use: Clarify mutual interests; Identify options, using value factors; Create at least two “deal packages”; Discuss the deal packages; and Perfect the final deal.

Program Agenda:
The Need for a New Negotiating Approach
Our New Added Value Vocabulary
Psychological Blocks to Negotiating Success
The Usual Win-Lose Negotiating Method
The New Added Value Negotiating Method
The Value of Creating Multiple “Deal Packages”
The Power Of Transparency
12 Possible Value Factors
Doing Your Homework Knowing the Settlement Range
Understanding Personality Styles AVN Steps 1 through 5 Good and Bad Post-Negotiation Feelings
Avoiding Tricks & Tactics
Good Deals Take Time and Preparation
Case Study Examples

Who should attend this webinar:
Library directors, board members, managers, supervisors, or employees who must negotiate, internally or externally, as part of their jobs.

Biography ~ Dr. Steve Albrecht
Dr. Steve Albrecht has trained library audiences for 17 years. The ALA published his Library Security book in 2015 and he is a frequent presenter for them. He holds a doctoral degree in Business Administration, an MA in Security Management, a BS in Psychology, and a BA in English. He is board certified in HR, security, coaching, and threat management. He worked for the San Diego Police Department for 15 years. He has written 19 books on business, security, and criminal justice subjects.

SLIDES

In partnership with TBLC,  webinars originally presented to their membership can now be found and accessed through Florida Library Webinars.

If you have questions about a session, contact TBLC.

Delegating Effectively: When, How, and To Whom?

Delegating Effectively: When, How, and To Whom?

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You know you should. You wish you could. But delegation has never been your strong suit. Take heart! This is definitely an area you can improve in – it just takes knowing yourself, knowing your employees, and knowing how to put that knowledge to work for you!

In this session, you’ll learn specific tips to help you delegate more effectively – not just more – and you’ll also discover why doing so is important to your success as a supervisor.

We’ll uncover some important questions to consider when you finally make that leap to delegating on a consistent basis. We’ll also look at not just whether a task should be delegated, but also to whom – and how to make sure the delegation process is successful.

This is a chance to learn more about yourself – which is especially helpful when you’re supervising others!

Linda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between! Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application.

Class Resources

Handout

Chat Log

In partnership with PLAN,  webinars originally presented to their membership can now be found and accessed through Florida Library Webinars.

If you have questions about a session, contact PLAN.

FHSLA – Consumer Health Information Specialization and NNLM funding opportunities

The Accidental Teen Librarian

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Kids are staying out once school is over, eager to hang out with their friends and relax before the pull of homework takes over. But where do they go after school, before mom/ dad/caregivers leave work? To the library of course!

Libraries are the after school hangout for many communities. But this can mean problems too. Are you having trouble with your teens behaving in the library? Are some other members of the public (or staff!) treating them unfairly? Why do we need to be nice to teens anyway?

This class will address the topic of teens in the public library and how your library can be a safe, inviting, and happy place for teens (and staff!). We invite librarians from all departments to attend this workshop.

Presenter ~ Sarah Sogigian
Sarah Sogigian is the Executive Director of the Massachusetts Library System, a state-supported collaborative, fosters cooperation, communication, innovation, and sharing among member libraries of all types.
She spent years working in the public library field in a variety of roles. Sarah taught classes, led a Young Adult department, coordinated volunteers, and served as her library’s tech librarian. After leaving the public library, Sarah served as the Youth Services Consultant for the Metrowest and Boston Regional Library Systems before continuing in that role with the MA Library System. After becoming the Consulting and Training Services Director in 2015,  she moved into her current role in 2019. She has been an active participant with YALSA, serving on various committees for over 10 years, and was elected to YALSA’s Board of Directors for a 3-year term in 2012.

In partnership with TBLC,  webinars originally presented to their membership can now be found and accessed through Florida Library Webinars.

If you have questions about a session, contact TBLC.

The Power of Words

The Power of Words

 

Want to have more engaging conversations with your peers and patrons? Want to learn the words to avoid because they initiate resistance? This webinar is for you! Words weld extreme power. More so when non-verbal actions can’t offset a miscommunicated vocabulary choice. This program gives you the tools including Mj’s list of replacement words to create positive conversations.
Then, you’ll discover how your internal words influence your actions. You’ll learn Mj Callaway’s easy “Flip It” technique to flip negative words into positive ones and why it works. You’ll get her downloadable worksheet.
We’ll also discuss how industries use code words to hide derogatory messages. Yes, industries recognize the impact of specific words.

Participants in this webinar will:
• Understand your “word power” and how it impacts others.
• Discover the words that sabotage conversations and relationships.
• Learn the “Flip It” technique.

Handout

Original broadcast December 1, 2020

Biography ~ Mj Callaway
As a former corporate sales trainer and only award-winning woman sales executive to rank #1 nationally, Mj knows first-hand the disruptions professionals, managers, and executive teams handle daily. Yet, they still need to be positive and productive.
She blends her experiences together, sales, speaking and journalism, to create interactive and impactful workshops. With more than 2,000 articles published in consumer magazines, she’s interviewed hundreds of people from youth entrepreneurs to CEOs to non-profit founders to professional athletes. She has a unique ability to make others feel like they’re talking to a friend.

Mj has earned Professional Member designation from National Speakers Associations (NSA), and she’s the current Co-President of NSA Pittsburgh.

Understanding Yourself as a Supervisor

Understanding Yourself as a Supervisor

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As a supervisor, it comes as no surprise to you that no two people are alike. Sometimes one person can even behave differently from day to day! The differences people exhibit can add interest and creativity to your workplace. But if you don’t understand what’s behind the differences, those “interesting” behaviors can also be a bit frustrating, especially when they aren’t behaving as YOU would behave!

In this fast-paced one-hour session, we’ll look at common characteristics – the good, the bad, and the ugly! – of the four primary behavioral styles. We’ll examine strengths and weaknesses so that you can recognize both aspects of your own behavior and apply that knowledge to your daily interactions with your staff.

This is a chance to learn more about yourself – which is especially helpful when you’re supervising others!

Linda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between! Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application.

Class Resources

Handout

Chat Log

In partnership with PLAN,  webinars originally presented to their membership can now be found and accessed through Florida Library Webinars.

If you have questions about a session, contact PLAN.

Recognition & Gratitude: Why It Matters to Our Customers, Community and Profession

Recognition & Gratitude: Why It Matters to Our Customers, Community and Profession

 

“Feeling gratitude and not expressing it is like wrapping a present and not giving it.” – William Arthur Ward

No doubt about it, this year has been a rollercoaster ride of emotional uncertainty and almost daily wonders of what might happen next with the pandemic, natural disasters and the effects on our personal and professional lives.

Through it all, a source of comfort and balance can be found in recognition and gratitude.

This year, Andrew’s popular program of Giving Thanks will focus on how recognition and gratitude makes a lasting and impactful difference in our libraries, communities and to the profession of librarianship.

This might be the most important webinar that you and your co-workers listen to this holiday season!

Slides

Original broadcast November 24, 2020

Biography ~ Andrew Sanderbeck
Andrew has been developing and conducting training programs for libraries and library organizations for more than fifteen years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.

He is a board member of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.