Dealing with Passive Aggressive Behaviors

Dealing with Passive Aggressive Behaviors

Passive-aggressive behavior confuses and maddens. Coworkers are often ill-equipped to respond to it. This Webinar will help to fill this need. You’ll gain insight and acquire tools to help you work productively with anyone who might speak, act, and think in a passive-aggressive fashion.

Webinar participants will learn:
Characteristics of passive-aggressive individuals;
Signs and examples of passive-aggressive behaviors;
The not-so-subtle language of passive-aggressiveness;
Why people display passive-aggressive tendencies; and, most importantly,
Strategies for managing the potentially pernicious consequences of passive-aggressiveness in the workplace

In short, this informative program promises two things. First, it will help you to improve your abilities to recognize passive-aggressiveness. Second, you’ll learn how to respond constructively to such incidents.

[pdf-embedder url=”https://floridalibrarywebinars.org/wp-content/uploads/2018/07/9.27.18-Dealing-With-Passive-Aggressive-Behaviors.pdf” title=”Handout “]

Original broadcast September 27, 2018

Mitchell Friedman ~ Biography
Mitchell Friedman, EdD, APR develops people. Known as an enthusiastic, energetic, and insightful professional, he basks in opportunities to help others to achieve their full potential through his roles as a university professor and administrator, career coach, and communications and leadership trainer.

Dr. Friedman is a Visiting Associate Professor in the Graduate School of Business and Public Policy at the Naval Postgraduate School (NPS) in Monterey, Calif. He also helps organizations develop the communication and leadership skills of their employees.


Inbox Zero: Getting Out from Under the Email Avalanche

Inbox Zero: Getting Out from Under the Email Avalanche

Email seems to be coming in faster and faster every day. Sometimes it seems so bad that declaring email bankruptcy is a viable option. However, is it possible to keep up with the rapid pace of messages and still be stress free? Yes, it is! In this fun and engaging webinar, participants will learn the open secrets of efficient email management, including how to:

Clear out inbox backlog, no matter how large
Quickly recognize and respond to actionable email
Archive email for quick recovery using a simple approach
By the end of the webinar, participants will learn the simple yet profound power that an empty inbox can bring to make their work lives more productive and engaging.

[pdf-embedder url=”https://floridalibrarywebinars.org/wp-content/uploads/2018/07/9.25.18-Inbox-Zero-Getting-Out-from-Under-the-Email-Avalanche.pdf” title=”Handout “]

Original broadcast September 25, 2018

Douglas Crane – Biography
Doug Crane is the Director of the Palm Beach County Library System. He was appointed in 2014 and has led the system to numerous awards, including an Urban Library Council Innovation Award. He was recruited by the Public Library Association for their first podcast in 2015. He is also the author of the article, “May I Ask You a Question – Lessons Learned from Interviewing Public Library Leaders,” published in the Nov/Dec 2015 issue of Public Libraries, “Overcoming the Email Blues” in the December 2017 issue of Learning Exchange, the Newsletter of the Learning Round Table of the American Library Association, and “Efficient Librarianship: A New Path for the Profession” in the Nov/Dec 2017 issue of Public Libraries.

He serves as chair of the Florida State Library Council and was President of the SEFLIN Board of Directors in 2017.


20 Life Changing Words and How to Use Them in 60 Minutes

20 Life Changing Words and How to Use Them in 60 Minutes

What is one thing most great leaders have in common? They are always finding new ways to be their best selves – personally and professionally. Sometimes that requires self-reflection and a decision to take the action necessary to make changes that will help them perform at their best.

And remember – you don’t have to have “leader” in your title to be a leader in your workplace. Inspiring others, taking initiative, maintaining a positive attitude, and setting a great example are all ways you can exhibit leadership skills.

In this session, we’ll have an opportunity to spend some time in that valuable – and sometimes elusive – self-reflection mode. We will not only come up with a list of 20 words that can change our lives, but we’ll also discuss how to use them in our journey to inspire others by setting a great example!

[pdf-embedder url=”https://floridalibrarywebinars.org/wp-content/uploads/2018/06/9.20.18-20-Life-Changing-Words-and-How-to-Use-Them.pdf” title=”Handout “][pdf-embedder url=”https://floridalibrarywebinars.org/wp-content/uploads/2018/06/20-Life-Changing-Words-and-How-to-Use-Them-Handout.pdf” title=”Handout “]

Original broadcast September 20, 2018 

Linda Bruno ~ Biography
Linda has been developing and conducting training seminars for more than fifteen years. Certified with Development Dimensions International and Achieve Global, she also offers her own workshops on Customer Service, Supervisory Skills, Personalities, Organizational Skills, Emotional Intelligence, Returning Balance to Your Life, and many other topics.


What’s My Style – What’s Your Style: The Keys to Improved

What’s My Style – What’s Your Style: The Keys to Improved

Everyone has a natural communication style ranging from quiet and evaluating to outspoken and carefree. Understanding your style and how to read others style will open up powerful communication opportunities improving relationships and team success.

In this informative webinar, we will cover the 4 DiSC© styles and how to use them to enhance your communication with co-workers, family, and patrons.

Improve your communications with peers, subordinates, clients, friends and supervisors
Learn to read others style and connect with them
Develop effective communication strategies for different styles
Identify your personal style using the DiSC® profile

[pdf-embedder url=”https://floridalibrarywebinars.org/wp-content/uploads/2018/04/7.31.18-Whats-My-Style-Whats-Your-Style.pdf” title=”Handout”]

Original broadcast July 31, 2018

Ned Parks ~ Biography

Ned has been developing and conducting training seminars for libraries and library organizations for more than five years. Ned takes his passion for helping others to find their areas of strength and improvement by providing humor-filled leadership and motivational webinars and seminars on dealing with the challenges of everyday life.  Ned takes it one step further – he gives participants tangible ideas they can use as soon as they leave the event.


Using Your Brain for a Change

Using Your Brain for a Change

Do you have habits that get in your way of getting what you want? Examples include negative thinking and self-talk, getting frustrated under pressure or just general stress. These all have one thing in common – they all start with a thought.

New research on brain functioning provides a solution for each of those challenges. This is not positive thinking, affirmations, or the law of attraction.

This is a science/evidence-based (peer reviewed) approach to intentionally re-wiring your brain to get it working for you, not against you – more often.

This webinar is for you if you want:

More self-confidence
Less negative self-talk
To experience a more positive outlook on life
Consistently take action towards your ideal life
Eliminate unwanted patterns
To procrastinate less
To spend less time thinking about the past
Consistently act in alignment with your values

Participants will learn:

A step-by-step process for creating new brain pathways
Why we have an unhealthy focus on the past
A daily practice for changing unhelpful patterns

Original broadcast July 17, 2018

[pdf-embedder url=”https://floridalibrarywebinars.org/wp-content/uploads/2018/04/7.17.18-Using-Your-Brain-For-A-Change-2-1.pdf” title=”Handout”]

Michael Healey – Biography
Michael works with businesses and organizations that understand the value of developing people as a foundation for continual improvement and capacity building. He has been developing and delivering impactful training programs since 1987.


The Florida Library Association’s New Innovation Lab

The Florida Library Association’s New Innovation Lab

The Innovation Lab is a new Florida Library Association collaborative effort showcasing innovative and highly successful library policies, activities, and initiatives in Florida. It was created to encourage collaboration and discussion amongst its member libraries and librarians. It provides participants with the opportunity to impart their knowledge and offers a space for preserving and highlighting best practices in the field.

In this webinar, attendees will learn about the Innovation Lab, including what types of materials are accepted, the submission process, and the benefits and opportunities for sharing and participating. Attendees will also hear about what past participants have learned, what they have shared, and why they have benefitted from being involved in the Innovation Lab.

Register here for the live webinar or to have early access to the recording when it becomes available – all in this place! No need to register in a separate place for recording access.

[pdf-embedder url=”https://floridalibrarywebinars.org/wp-content/uploads/2018/04/6.5.18-FLA-New-Innovation-Lab-1.pdf” title=”6.5.18 – FLA New Innovation Lab (1)”]

Original broadcast June 5, 2018

Alyse McKeal – Biography
Alyse McKeal is a Librarian and Professor 1 at Palm Beach State College on the Lake Worth Campus where she coordinates the college’s electronic resources, teaches information literacy, provides reference services, leads the library’s social media, and much more! Prior to this, she worked as the Social Sciences Librarian at the Florida Atlantic Universty Library in Boca Raton.

Alyse has worked as a full-time academic librarian for eleven years. In addition, she has served on the FLA’s Continuing Education (CE) Committee for the last 3 years, and is now the Vice-Chair of the CE Committee. In addition, Alyse has her Masters degree in Social Work and is a trained, clinical social worker.

Matt Selby – Biography
Matt Selby is an Assistant Branch Manager with Palm Beach County Library System. He received his MLIS from Florida State University in 2014 and completed a Library Leadership and Management Certificate. He has 10 years of library experience working in various roles in Circulation, Children’s, Serials and most recently the Research/Reference department.

Heather Sostrum – Biography
Heather Sostrom is the Branch Manager for the Anastasia Island Branch Library. She earned a BA from the University of Florida and her MLIS from FSU. Prior to joining the St. Johns County Public Library System, she worked as the Continuing Education Coordinator for the Northeast Florida Library Information Network (NEFLIN), and previously as a Librarian in Sacramento and Jacksonville, and an Educational Media Specialist in Gainesville. She also managed Alachua County Public Library’s Cone Park Branch in Gainesville for several years.


Best of the 2018 Public Library Association Conference

Best of the 2018 Public Library Association Conference


It was a chilly, action filled week at the PLA Conference in Philadelphia this year! Did you attend?

Whether you went to the Public Library Association conference or not, we’ve got you covered! Andrew Sanderbeck and his special guests will report back the Best of PLA and have plenty of resources and information for you to use in your work.

Join us for an interactive and informative hour and keep up to date on the latest happenings from PLA!







Original broadcast May 31, 2018


Andrew Sanderbeck ~ Biography
Andrew has been developing and conducting training seminars for libraries and library organizations for more than fifteen years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and in numerous countries around the world. He is the founder of the PCI Webinars.


Effective Training Techniques that Everyone Can Use

Effective Training Techniques that Everyone Can Use

Whether you are a trainer, a manager/supervisor or a team leader, there will be opportunities to deliver training to others. Whether the training is one on one or to a group of staff members, the effectiveness of training will be directly impacted by the techniques and methods that are chosen when delivering the needed materials.

In this interactive and informative program, we will discuss some of the fundamental elements of learning and ways to enhance the learner’s motivation to buy-in to the training that you are giving. We will also explore specific techniques to use in your training sessions to get the most impact during and after the training has been completed.

Original broadcast – April 5, 2018




Biography ~ Andrew Sanderbeck

Andrew has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the PCI Webinars.


The Incredible Gift of Struggle – Why Failure Holds the Key to Innovation

The Incredible Gift of Struggle – Why Failure Holds the Key to Innovation

Confidence, Hustle, Drive – what do those words have in common? They are the essence of the most successful among us. Traits gained when you commit to do whatever it takes. Imagine having the power to push through obstacles. The insight to turn excuses into solutions. And the courage to “go for it” and fly with “no-net.

It all starts when you embrace the gif of struggle. Struggle is the best teacher. Better than any leader, coach or mentor. But only when you embrace it. Understand it. And you’re willing to go the distance.

Ready to embrace the struggle? In this wickedly funny, and powerfully high-energy webinar you will be able to:
1. Understand and embrace the value of struggle – a value only the most successful professionals know
2. Build a confident mindset that produces the courage to innovate
3. Apply the 4 proven strategies to build your resilience and push through any obstacle
4. Shatter the hurdles that keep you from getting what you want and making an impact
5. Gain your personal plan of action to create innovation at every level, and inspire others to take action
6. Embrace the struggle for what it truly is – a gift


Original broadcast April 3, 2018 

Meridith Elliott Powell ~ Biography
Voted one of the Top 15 Business Growth Experts to watch by Currency Fair, Meridith Elliott Powell is an award winning author, keynote speaker and business strategist. With a background in corporate sales and leadership, her career expands over several industries including banking, healthcare and finance.  Meridith worked her way up from an entry-level position to earn her seat at the C-Suite table. She is Certified Speaking Professional, a designation held by less than twelve percent of professional speakers, and a member of the prestigious Forbes Coaching Council.

She has a cutting-edge message, rooted in real-life examples and real-world knowledge. She is the author of four books, including Winning In The Trust & Value Economy (a finalist in the USA Best Book Awards) and her latest “Own It: Redefining Responsibility – Stories of Power, Freedom & Purpose about how to build cultures the inspire ownership at every level to create profits at every turn. Meridith writes, speaks and is passionate about helping her clients understand everything they need to know about how to make this economy start working for them.

When not working, Meridith can be found on her mountain bike, hiking her favorite trail and chasing little white balls on golf courses ‘round the country!


Fun with Team Building

Fun with Team Building


Do you wish your staff worked more effectively as a team? The good news is that team-building can be innovative and fun, even with limited resources. There are many online tools and exercises that can help you bring your library team together.

Get first-hand experience by learning how Cari is using these techniques and exercises with her staff and the pros and cons of doing so.

In this fun and interactive program, participants will:

Discuss the team-building needs of different libraries and departments
Learn about team-building exercises, assessments, and group activities to meet each library’s unique needs
Participate in sample activities during the webinar



Original broadcast March 13, 2018

Cari Dubiel ~ Biography
Cari is the Adult Learning and Information Services Manager at Twinsburg Public Library. She is also a writer, teacher, and podcaster.