Assuring Library Materials Can Be Used by Your Community

Assuring Library Materials Can Be Used by Your Community

Having materials in a library’s collection is good; having those materials in the formats needed by the library’s community is much better. The act of supplying content in the formats that community members require is critically important to meeting their information needs.
This informative webinar will delve into ways of discerning the format needs of a community, including using the census and other data, along with existing reports, to discern the best way of provisioning material for the community.

After this webinar, participants will be able to:

Explain the various ways content can be made accessible to members of a library’s community
Examine U.S. Census data and draw preliminary conclusions based on that data
Select data from other sources which will support an understanding of the community’s accessibility needs



Original broadcast September 18, 2018 

Jill Hurst-Wahl ~ Biography
Jill Hurst-Wahl is consultant, speaker, writer, and educator. She is an associate professor of practice in Syracuse University’s School of Information Studies and the president of Hurst Associates, Ltd. She currently teaches graduate courses on collection development and on copyright. A former corporate librarian, Jill has always been an advocate for increasing the impact of libraries, no matter the type of community or organization they serve. She is a member of the USNY Technology Policy and Practices Council and the Onondaga County Public Library Board of Trustees.  Her interests include copyright, the use of social media, and the future of the profession. Jill blogs at Digitization101.com and can be found on Twitter at @Jill_HW.


Helping Your Patrons with Identity Theft

Helping Your Patrons with Identity Theft


Do you have patrons that need help with identity theft? A recent report from Equifax stated that someone’s identity is now stolen every 2 seconds!

In this informative program learn more about IdentityTheft.gov, the federal government’s free, one-stop resource to help people fix problems caused by identity theft. It’s now easier for victims of identity theft to report it and recover from it. The site allows patrons to get a personal recovery plan that walks them through each step; update their personal plan and track their progress; and print pre-filled letters & forms to send to credit bureaus, businesses, and debt collectors

Find out what to steps your patrons can take if they suspect identity theft (whether it’s related to credit accounts, tax returns, minor children, or medical records) and how to spot imposter scams, a prevalent and evolving fraud that can lead to identity theft.


Original broadcast July 19, 2018

Carol Kando-Pineda ~ Biography
Carol Kando-Pineda is Counsel in the FTC’s Division of Consumer and Business Education where she leads teams to create free print materials, websites, and videos to help people avoid scams, manage their money and make wise buys. Carol began her FTC career as a staff attorney bringing false advertising cases; she then became the agency’s Legislative Counsel, serving for several years as a liaison between the FTC and Congress.


A Design Thinking Approach to Encore Career Exploration:  Help Your 50+ Patrons (or Yourself) Discover the Next Act

A Design Thinking Approach to Encore Career Exploration: Help Your 50+ Patrons (or Yourself) Discover the Next Act

Your webinar will be held on June 26, 2018, 10:30 am – 11:30 am ET.

Login here: http://connectpro85922111.adobeconnect.com/rrecskscrbrb/

After the webinar, please complete our Training Survey and provide your feedback on the session. Within 7 days, the recording of this session will be available in our On-Demand section.




An Encore Career has been described as “a movement of millions of people who are using our passions, skills and decades of experience to make a difference in our communities and the world” (Marc Freedman CEO Encore.org). As library staff, it can be very rewarding to help your patrons or yourself on the challenging path of (re)imagining their “next act.”

In this interactive and informative program, we will explore how career trajectories have changed over the years; how to use “design thinking” and other strategies to navigate the career exploration processes; how to (re)discover one’s passions, while taking into consideration interests, priorities, and the marketable skills one possesses or might acquire; and how to harness new opportunities presented by the “sharing economy” and internship programs. We will also recognize what advantages baby boomers have over their younger counterparts in the exploration process.

While our focus will be on the older adults’ pursuit of choosing (new) career options, the ideas presented can be applied to career explorers of all ages.

At the end of this program, participants will:
Discover at least two career exploration approaches or strategies that you would suggest to your patrons or that might work for you.
Learn how to secure and conduct an informational interview (aka “prototype conversation”).
Recognize at least two myths about older workers, and two ways in which older workers have an advantage over their younger counterparts in the career exploration process.
Identify print, online and community-based resources that your patrons can use to explore encore career options.

Register here for the live webinar or to have early access to the recording when it becomes available – all in this place! No need to register in a separate place for recording access.

Hope Klein Levy ~ Biography

Hope Levy has twenty-plus years of experience in education and training, gerontology and career development. For the past 8 years Hope has been teaching classes at the San Francisco Public Library through a partnership with City College San Francisco’s Encore Learning Program. The common thread throughout her career is a passion for lifelong learning. Through her consulting practice, There’s Always Hope Consulting, Hope creates learning programs for older adults and the professionals who serve them. Hope holds an MA in Gerontology and an MA in Special Education, both from San Francisco State University.


Dealing with Opiate Users in the Library: From Behavior Management to Overdosers

Dealing with Opiate Users in the Library: From Behavior Management to Overdosers

In 2015, more Americans died from drug overdose than from car accidents and gun homicides combined, and more than six out of 10 of those overdoses involved an opioid. Preliminary data for 2016 suggests that drug overdose deaths for that year rose by about 19%—the largest annual increase the United States has ever seen. (American Libraries, June 2017)

In this interactive and informative program, Dr. Steve Albrecht will discuss the issues of dealing with opiate users in the library including safety, health, and security concerns.

By the end of the program, attendees will:
•Recognize the tremendous increase in opiate overdose problems in this country and why libraries are not immune to the issue.
•How to recognize opiate use abuse in patrons – from a legal and medical perspective.
•Know the differences between alcohol use, drug use, poly-drug use, and opiate drug use and withdrawal symptoms in patrons.
•Know when opiate use by patrons is a police issue versus a paramedic’s response.
•Discuss when and if Narcan use by library staff on opiate overdoes patrons may be a necessity.
•Deal with the safety hazards related to opiate users, their drugs, and drug paraphernalia, including needles.

6.7.18 Dealing With Opiates (1)

Original broadcast June 7, 2018

Dr. Steve Albrecht – Biography
Dr. Steve Albrecht is one of the leading experts in the country on library security. His 2015 book, Library Security, was published by the ALA. He teaches workshops around the US to help library leaders and staff to deal with challenging and problematic patrons. He holds a doctoral degree in Business Administration, an MA in Security Management, a BS in Psychology, and an BA in English. He worked for the San Diego Police Department for 15 years and has written 18 books on police, security, and business subjects. He has been a member of the California Narcotics Officers Association for nearly 20 years.



Banned Books Week: NOW is the Time to Get Ready

Banned Books Week: NOW is the Time to Get Ready



Are you looking for some new ways to observe this annual library celebration? Kathy Barco will share ideas on how to promote Banned Books Week (September 23 – 29, 2018), including a variety of components to tailor a program suitable for teens and adults. Additionally, she will provide background on censorship, the Library Bill of Rights, and the Freedom to Read.

Very short book talks on books that have been banned or censored will also be included in this program, as well as a description of games based on banned book titles.

Attendees will also learn:
About some thought-provoking situations involving intellectual freedom encountered by librarians in a variety of library settings
How to use infographics and images from ALA and other sources
About several Top Ten Banned Books Lists
When to expect this year’s list



Original broadcast February 22, 2018


Biography ~ Kathy Barco
A former children’s librarian, Kathy recently retired from the position of Literacy Coordinator at ABC (Albuquerque/Bernalillo County) Library. Previously, Kathy was Youth Services Coordinator at the New Mexico State Library from 2001-2006.

Kathy’s accomplishments include:
Graduate of the School of Library and Information Science at the University of Southern Mississippi in Hattiesburg, MS
Recipient of the 2006 Leadership Award from the New Mexico Library Association
Author of READiscover New Mexico – A Tri-Lingual Adventure in Literacy – Sunstone Press, Santa Fe
Co-author (with Valerie Nye) of True Stories of Censorship Battles in America’s Libraries – ALA Editions; Breakfast New Mexico Style and Breakfast Santa Fe Style – Sunstone Press, Santa Fe

Serving Older Adult Patrons and Their Care Partners

The granules and the metformin 500 mg to get pregnant contents of the capsules can both..

By 2030, projections indicate that 25% of the US population will be 65 or older. This means that libraries will be serving a steadily increasing number of older patrons and their care partners. To help you understand and adapt to these patrons’ changing needs you’re invited to attend this interactive program.

In this informative program, you’ll experience an empathy-building aging simulation activity and we’ll also address biases on aging and how to communicate with older adults who are confused. You will also have the opportunity to recognize what you are already doing well, and learn how to hone your skills in meeting the unique needs of individual patrons in this age group.

Outcomes for this program include:

• Increasing your awareness and knowledge concerning various aspects of the aging process
• Developing empathy for older adults’ functional losses and related feelings
• Identifying at least one thing you are already doing well in meeting the needs of older adult patrons
(and their care partners), and one
action you can take to enhance the elder-friendly environment at your library

Join Hope Klein Levy for this fun and engaging professional development opportunity, which is likely to help you enhance service to the community, while improving your own job satisfaction.



Original broadcast October 5, 2017

Hope Klein Levy ~ Biography
Hope Levy has twenty-plus years of experience in education and training, gerontology and career development. For the past six years Hope has been teaching classes at the San Francisco Public Library through a partnership with City College San Francisco’s Encore Learning Program. Through her consulting practice, There’s Always Hope, she helps organizations develop and deliver learning programs that promote positive aging. The common thread throughout her career is a passion for lifelong learning. Hope holds an MA in Gerontology and an MA in Special Education, both from San Francisco State University.

Geeky Programs at the Library

Geeky Programs at the Library

According to geekthelibrary.org.,“to geek” is:
• To love, to enjoy, to celebrate, to have an intense passion for.
• To express interest in.
• To possess a large amount of knowledge in.

Geek and fandom culture is a growing part of our media landscape—and an amazing opportunity to engage your library patrons of all ages.

This fast-paced webinar will share tips, tricks, resources and ideas to make your library “geekier” and fun.

Participants will learn about:
• Ideas for inexpensive geeky programs
• Fandom and geek trends
• Creating geek STEAM programs
• Large-scale geek programs
• Ideas for passive geek programs
• Anime clubs
• Ideas for geek programs for millennials and up
• How geek programs can engage your patrons
• Promoting your collection through geek programs
• Resources for finding geek program ideas


Original broadcast August 1, 2017 

Carrie Rogers-Whitehead ~ Biography
Carrie Rogers-Whitehead is an information professional, instructor, writer, event planner and digital and STEM advocate. She has led and collaborated across sectors in government, academia, nonprofit and business. She is an accomplished speaker and trainer, appearing at dozens of conferences local and nationally and at TEDx. Carrie is the CEO of Digital Respons-Ability bringing innovative digital citizenship to parents, students and educators and the Co-creator of Wizarding Dayz, an event company based in Salt Lake City.

Carrie is passionate about providing access and opportunities for all and was the 2013 Utah Librarian of the Year, NACo innovation award winner and a Red Cross “Community Hero” for her projects with diverse populations.

An Overview of Open Access Publishing

An Overview of Open Access Publishing

An open access publication is freely available to all potential readers online, rather than being restricted to individual subscribers or to affiliates of college or university libraries. This is made possible by the internet; open access is a web-age concept. But while the technology to support open access has existed for a while, the economics behind open access are still unsettled. In particular, the role of librarians and publishers in this new environment remains unclear.

This webinar will provide an overview of what open access is, why it matters, and how librarians can learn more about it.

Slides: An Overview of Open Access Publishing

Originally broadcast July 13, 2017.

Marcus A. Banks ~ Biography
Marcus A. Banks is a journalist with many years of experience as a health sciences librarian. He has worked for the National Library of Medicine, University of California San Francisco, University of California Davis, and Samuel Merritt University. Marcus has been a reference and instruction librarian, department manager, and library director. Throughout his professional career he was also a writer, and eventually decided to become a writer full-time. His web site (https://marcusabanks.com/) has clips to some of his work. Of particular interest for this webinar, Marcus was the Editor-in-Chief of the open access journal Biomedical Digital Libraries.

Serving the Underserved: Using Outreach to Find the Customers You Didn’t Know You Had

Serving the Underserved: Using Outreach to Find the Customers You Didn’t Know You Had

All libraries have loyal customers that come in regularly and support us day in and day out. But what about those who might wish to use our services, but can’t get to us? In this webinar, the Cari and Kate will talk about how the Twinsburg Public Library in Twinsburg, Ohio, has bolstered and strengthened its outreach program to find and serve those customers.

Join us for this program and they’ll help you learn to do the same in your community.

Participants will:
• Learn to assess the need for outreach in their communities and develop an outreach plan
• Discuss tips to create and strengthen new relationships
• Explore ways to enhance existing programs, even with low budgets

Slides: Serving the Underserved

Originally broadcast July 11, 2017.

Cari Dubiel ~ Biography
Cari is the Adult Learning and Information Services Manager at Twinsburg Public Library. She is also a writer, teacher, and podcaster.

Kate Johnson – Biography
Kate is the Community Outreach Librarian at Twinsburg Public Library. In 2017, she was named a Mover and Shaker by Library Journal for her outreach work with Pinewood Gardens, an Akron Metropolitan Housing Authority site in Twinsburg.

Capture and Keep ‘em: Millennials

Capture and Keep ‘em: Millennials

We load our children and parents up with storytimes, create wacky programs for teens and students, and provide an array of lifelong learning opportunities for seniors, but what happens when our patrons just reach adulthood? Often referred to as the “Lost Generation”, millennials are actively seeking opportunities to engage and join their communities. Learn how to create targeted marketing materials and how to provide programs and services designed specifically with this group in mind.


Originally broadcast July 5, 2017

Biography ~ Mallory Arents
Mallory Arents is the Head of Adult Programming at Darien Library, managing over 550 programs annually including author events, tech classes, participatory workshops, and more. Her interests include working with diverse populations, marketing and outreach, and out-of-the-box library events. She got into the library business not because she loves books, not because she loves information, but because she loves people. Connect with her on twitter @MLArents or email at marents@darienlibrary.org