You are proud of your collection, your programs, your staff, and your services. But the details of how your library looks and sounds might be what people remember. What would a stranger notice driving into the parking lot, walking up to the front door, spending time in the front lobby, the basement, the stairs, or the stacks? Can you look at your library workplace with fresh eyes and find ways to make it shine, even on a limited budget?

Topics include first impressions, removing clutter, common fixes, the importance of light and color, improving signs, and keeping the library safe for the elderly, in firmed, and children. And how the physical environment can impact staff morale and library customer behavior.

At the conclusion of webinar, participants will be able to
See their library as a visitor would
Create and prioritize a “fix-it” physical inventory for their library
Save money with inexpensive upgrades
Better support excellent customer service with an attractive and safe environment

Original broadcast February 2, 2017

Pat Wagner ~ Biography
Pat Wagner and her husband Leif Smith own Pattern Research, Inc., [sieralearn.com], a 42-year-old training, research, and consulting business. She has worked for libraries and higher education as an educator and consultant since 1978, focusing on behavioral and organizational skills that support institutional and personal success. Her specialties include conflict management, customer service, marketing, supervision, project management, and ethics.
Pat is a frequent speaker at state and national library conferences and has worked with libraries and library-related organizations in 48 states and Canada, from small rural storefronts to the largest urban and academic libraries. She has two published books related to libraries and contributed to Conflict Management for Libraries: Strategies for a Positive, Productive Workplace (https://www.alastore.ala.org/detail.aspx?ID=46) as well as numerous articles for library-related books and magazines.  Pat is known for her practical and good-humored programs. She lives in Denver with her husband and two pushy cats.