Do you manage complaints, or do complaints manage you? There is a tension between wanting feedback on services and operations, and then being dismayed when you get it.
Can Customer Complaints really be better than gold? This interactive and informative webinar focuses on fostering an attitude of gratitude: of welcoming honest observations from staff and the public, and plugging it into a process of improvement.
Original broadcast October 1, 2015
Instructor Bio ~ James LaRue
Jamie LaRue author of the award-winning book, “The New Inquisition,” a weekly newspaper columnist for over 25 years, and a former public library administrator, today James (Jamie) LaRue writes, speaks, and consults on leadership, organizational development, community engagement, and the future of libraries.