We are all fortunate to live in an age when technology has enabled us to communicate quickly and without much thought. Unfortunately, we live in an age when technology has enabled us to communicate quickly and without much thought!
That’s right – what has allowed us to do our jobs more quickly has also allowed us to lose focus and forget that our Customer Service and Communication are a direct reflection on the image of our library. Our phone calls, emails, texts, and written communications can easily morph into something that appears less than professional.
This session will discuss how we can strive for excellence in this important – but sometimes forgotten – aspect of customer service.
Original broadcast April 22, 2015
Instructor Bio ~ Linda Bruno
Linda has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Returning Balance – and lots of areas in between!
Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application. Linda is also certified with DDI and Achieve Global.
Once Linda began developing and conducting training workshops, she knew she had found what she wanted to be when she grew up. She loves the exchange of ideas and experiences that happens when individuals gather to explore life together.