Self-service can be the best thing since sliced bread – or it can alienate your patrons and make them feel unappreciated.
If your library offers self-service of any kind (check-out, computers, copiers, drive-through windows, book/DVD vending machines, etc.), it’s easy to forget that not everyone who comes through the door is ready, willing, or able to serve themselves.
This session will help us take a step back and make sure we’re still serving our customers, even when they have a self-service option!
Original broadcast April 8, 2015
Instructor Bio ~ Linda Bruno
Linda has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Returning Balance – and lots of areas in between!
Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application. Linda is also certified with DDI and Achieve Global.
Once Linda began developing and conducting training workshops, she knew she had found what she wanted to be when she grew up J She loves the exchange of ideas and experiences that happens when individuals gather to explore life together.