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In this age of high tech, with self-service checkout, e-readers, 3-D printers, Facebook, Twitter, etc., it’s easy to forget that truly excellent customer service starts with some core ideas – and those basics are decidedly low tech.  Technology is and will continue to be a vital part of a library’s importance in the community. But while we’re making sure we’re on the “cutting edge” of tech, let’s make sure we’re not “cutting out” the basics our customers expect and deserve – the more subtle aspects of excellent service.

Linda has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics  ranging from Leadership Skills to Returning Balance – and lots of areas in between!

Handout

Original broadcast January 28, 2015

Biography ~Linda Bruno 

Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application. Linda is also certified with DDI and Achieve Global.

Once Linda began developing and conducting training workshops, she knew she had found what she wanted to be when she grew up J  She loves the exchange of ideas and experiences that happens when individuals gather to explore life together.