We can pretend that we never get angry, but as a member of the human species known as Homo sapiens, that may be stretching the truth a wee bit. Nearly all of us get angry at one time or another (or both!).
This session will help us deal with anger when it’s coming at us – from patrons, co-workers, or even our supervisors. It will also help us recognize when the anger is coming from us – how we can prevent it when possible, recognize when it’s not preventable, and manage it to a healthier outcome!
Original broadcast June 9, 2015
Instructor Bio ~ Linda Bruno
Linda has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Returning Balance – and lots of areas in between!
Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application. Linda is also certified with DDI and Achieve Global.
Once Linda began developing and conducting training workshops, she knew she had found what she wanted to be when she grew up. She loves the exchange of ideas and experiences that happens when individuals gather to explore life together.