In many organizations, some questions are asked over and over again (and no, I don’t mean, “Do I have to pay my fine?” J). What are those questions in your library?

Are there some questions that could be “pre-answered” so they don’t even need to be asked anymore? What questions do you hear from your patrons? How often? Why do they have to ask? Do your internal customers have certain questions they have to ask over and over again, too?

In this session, you may find answers you never even expected!


Original broadcast February 25, 2015

Instructor Bio ~ Linda Bruno
Linda has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics   ranging from Leadership Skills to Returning Balance – and lots of areas in between!

Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application. Linda is also certified with DDI and Achieve Global.

Once Linda began developing and conducting training workshops, she knew she had found what she wanted to be when she grew up J  She loves the exchange of ideas and experiences that happens when individuals gather to explore life together.