Have you ever been in an establishment where you could feel the tension of the employees? Or perhaps you could see them stomping around or hear them “harrumphing” as they went about their business. Whichever signal they were sending to give you a clue about their dissatisfaction, chances are that clue was at least in part due to a lack of internal customer service.

But what is “internal” customer service? Aren’t our customers from the outside? Most are, of course. But we can’t serve those outside customers unless we are working to serve our internal customers as well.

In this one-hour session, we’ll define internal customer service – what it is and who’s involved. Then we’ll brainstorm best practices to make sure ours is as good as it can be!



Original broadcast date date January 15, 2015

Instructor Bio ~ Linda Bruno
Linda has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Returning Balance – and lots of areas in between!

Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application. Linda is also certified with DDI and Achieve Global.

Once Linda began developing and conducting training workshops, she knew she had found what she wanted to be when she grew up J She loves the exchange of ideas and experiences that happens when individuals gather to explore life together.