We’ve all done it – expressed our thoughts in a not-so-positive way…garnering a not-so-positive response from our customer. In this session, we’ll examine the power of the positive.

What do people love to hear? How does your tone reflect how you really feel? We’ll practice our positive phrasing by re-wording a few statements that might easily express negativity. And feel free to bring your own examples to share!


Original broadcast March 11, 2015 

Instructor Bio ~ Linda Bruno
Linda has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics   ranging from Leadership Skills to Returning Balance – and lots of areas in between!

Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application. Linda is also certified with DDI and Achieve Global.

Once Linda began developing and conducting training workshops, she knew she had found what she wanted to be when she grew up J  She loves the exchange of ideas and experiences that happens when individuals gather to explore life together.