The recording has a black screen until 3:30 mins into the recording.

In any customer service environment, we’re bound to interact with a variety of personalities. Yet, as human beings, we tend to interact with those personalities based more on us than on them.

In this session, we’ll take a look at four basic personalities. How can you recognize when a customer ranks high in a particular personality style? And more importantly, why does personality even matter in a library’s customer service environment? After all, a library is a library is a library, right? Yes, of course – but a personality is not always “a personality”.


Original broadcast July 1, 2015

Instructor Bio ~ Linda Bruno
Linda has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Returning Balance – and lots of areas in between!

Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application. Linda is also certified with DDI and Achieve Global.

Once Linda began developing and conducting training workshops, she knew she had found what she wanted to be when she grew up. She loves the exchange of ideas and experiences that happens when individuals gather to explore life together.