Occasionally, as we try to make sure our libraries are the best they can be, we forget that the library itself is not the reason we have jobs – our patrons are the reason we have jobs! Instead of looking at our patrons as our biggest cheerleaders and finding ways to promote that attitude, we somehow – without realizing it – begin to see them as the “enemy” – or maybe at best, the “frenemy!”

In this session, we’ll take a self-reflective look at how we subconsciously think of our patrons – and how those subconscious thoughts affect our level of customer service.



Original broadcast May 6, 2015 

Instructor Bio ~ Linda Bruno
Linda has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics   ranging from Leadership Skills to Returning Balance – and lots of areas in between!

Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application. Linda is also certified with DDI and Achieve Global.

Once Linda began developing and conducting training workshops, she knew she had found what she wanted to be when she grew up.  She loves the exchange of ideas and experiences that happens when individuals gather to explore life together.