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As we are getting back to normal in our communities, delivering a top-notch Patron Experience is even more important and needed.

In this interactive and informative program, you will discover four strategies that are needed to deliver a Patron Experience, in this “new normal” time period. If you have been on one of Bob’s webinars, he talks about the business we are all in first, is the Hospitality Business (or the People Business).

Join us and you will discover that there are four additional components of the Hospitality Business that we need to concentrate on, and implement as we get back to engaging with our patrons. Now more than ever, (and even with social distancing), these concepts are needed to make our patrons feel valued, and engaged with our organization.

They are- Being in…
– The Connection Business
– The Engagement Business
– The WOW Business
– The Peace of Mind Business

Now more than ever, (and even with social distancing), these concepts are needed to make our patrons feel valued, and engaged with our organization.

Handouts

Original broadcast August 25, 2020 

Biography ~ Bob Pacanovsky
Bob Pacanovsky has achieved Professional Member status of the National Speakers Association. He has spoken to numerous companies, colleges and organizations, including the national American Bus Association Conference, the national Catersource/Event Solutions conference in Las Vegas, the Ohio Society of Association Executives and many, many more.
As we are getting back to normal in our communities, delivering a top-notch Patron Experience is even more important and needed.