There is a “missing link” in organizations today. This link is the difference between just delivering “customer service” and wanting to deliver “Customer Experience”. This seminar will focus on giving your attendees the tools to use The Power of Hospitality to create the “”art of making a personal connection”” with the people they come into contact with every day. Your attendees and their teams are the brand and the face of their organizations.

They will receive four strategies on how to create The Black Tie Patron Experience and how to deliver this on a consistent basis to create even more Brand Ambassadors! These are your people who can’t wait to tell the stories of how the organizations (and the people that work for them) make them feel.

Original broadcast June 4, 2020 


Biography ~ Bob Pacanovsky
Bob Pacanovsky has achieved Professional Member status of the National Speakers Association. He has spoken to numerous companies, colleges and organizations, including the national American Bus Association Conference, the national Catersource/Event Solutions conference in Las Vegas, the Ohio Society of Association Executives and many, many more.