Experts suggest that we are communicating in one way or another more than 90% of the time we are awake! Communication can be positive or negative, verbal, non-verbal or in writing. Communicating effectively is a learned skill that requires practice, patience and a desire to be more effective every day.

More importantly, your success as a supervisor will greatly depend on how effective you are in communicating your message to others in your library.

This webinar program will focus on the dos and don’ts of effectively communicating with others (including your boss)!

Specifically, we will discuss:
• How to effectively use the Communication Cycle to determine the best way to create and send your messages (verbal and written)
• Body language including tips in how to deliver your message without being seen as threatening in your delivery
• The one question to NEVER ask your employees again
• Tips on writing emails that get read and responded to by your employees


Original broadcast March 23, 2021

Presenter ~ Andrew Sanderbeck
Andrew has been developing and conducting training programs for libraries and library organizations for more than fifteen years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.

He is a board member of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.