Difficult conversations are needed in the workplace. Ignoring issues and problems won’t make them go away and only increases the pain that they cause.

In this informative session, you will learn:
• how to identify the various types of managerial and peer-to-peer conversations
• how to prepare for and plan conversations addressing various issues from performance to conflicts
• how to take a mindful approach to guiding difficult conversations down a constructive path to greater understanding

Throughout the session, Lauren and Amanda will offer opportunities for participants to practice what they learn through exercises and reflections that they can use in their everyday interactions.


Original broadcast May 18, 2021

Presenter ~ Lauren Clossey
Lauren Clossey is the Continuing Education Consultant for the State Library of North Carolina. Having worked in academic, school, and public libraries, she has varied experiences that focused her interests on professional development and adult learning. Lauren is a certified instructional technologist, certified public librarian, and a licensed school library media coordinator.
She plans for and develops the State Library’s Continuing Education program, focused on professional development opportunities for North Carolina’s library staff in academic and public libraries.
Presenter ~ Amanda Johnson
Amanda Johnson has worked in public, academic, and special libraries, as well as archives. She joined the State Library of North Carolina in 2014 as the data analysis and communications consultant and state data coordinator. She administers the annual public library survey for North Carolina and provides consulting services for developing programmatic evaluations, finding library and community data, and communicating data.