Date(s) - 09/11/2014
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Are you brand new to working the reference desk, or do you find yourself answering challenging questions in your small library or branch?
This two-hour online class explores more than 20 of the most commonly used online reference resources that help us to find information for our users quickly and accurately. After this session, you’ll easily and confidently find answers to questions like, “Where can I get dry ice in Atlanta?” and who said, “The more things a man is ashamed of, the more respectable he is?”
After this class, you will be able to:
- Access free, good quality, easy to use online reference resources
- Answer common ready reference questions asked in the library
- Know where to find even more resources to help at the reference desk
Originally broadcast February 20, 2014.
Biography ~ Russell Palmer
Russell Palmer is the Supervisor of Professional Development at LYRASIS. He writes, teaches, and speaks on a wide range of topics, including resource sharing, reference and information services, collection development and information literacy. Russell previously worked as Instruction and Outreach Coordinator at Mercer University. Russell has been invited to speak at state, regional, national, and international conferences, including LOEX, LOEX of the West, and the Reference Renaissance. He earned his MLIS at Florida State University, and his AB in English at the University of Georgia.