20 Questions: Empowering Consumers

Date(s) - 04/15/2014
2:00 pm - 4:00 pm



Tough economic times require that consumers educate themselves on the best deals and take measures to avoid being taking advantage of. In this two hour online class, students will explore 20 of the best consumer action/ protection/help resources that librarians use to find answers to questions like “I think my car has been recalled — where do I find information on how to get repairs?” and “I’m considering a new dishwasher — where can I find reviews and information on the most energy efficient models?” Students will then have the opportunity to explore consumer reference resources further in an after-class exercise.

By the end of this class students will be able to:

  • Identify the best consumer reference tools online
  • Use consumer reference resources to answer specific questions
  • Assist patrons with consumer assistance reference questions more effectively

Can’t attend the live event?  Register over here for access to the recording, made available within 7 days of the live webinar.

Biography ~ Russell Palmer
Russell Palmer is the Supervisor of Professional Development at LYRASIS. He writes, teaches, and speaks on a wide range of topics, including resource sharing, reference and information services, collection development and information literacy. Russell previously worked as Instruction and Outreach Coordinator at Mercer University. Russell has been invited to speak at state, regional, national, and international conferences, including LOEX, LOEX of the West, and the Reference Renaissance. He earned his MLIS at Florida State University, and his AB in English at the University of Georgia.


Registration is closed for this event.