Nurturing Potential: A Toolkit for Engaging Unsupervised Youth and Teens in Your Library

Are you passionate about transforming your library into a haven for all, including unsupervised youth and teens? Join us for an insightful webinar where we dive into innovative strategies to engage and positively influence these young minds. Hear from Tiffany Duck, experienced public library manager and David Duck, Youth Development and Preventative Services Manager as […]

It’s Not About Me! Serving Customers Without Taking It Personally

Are you finding it difficult to “not” to take things personally from your complaining, upset and highly emotional customers? You’re not alone! But how do you emotionally detach yourself from customers who want you to think it is personal and that YOU are the problem? The It’s Not About Me! program is packed full of […]