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Ask a Librarian Customer Service Excellence, or How to Win an Exemplary Reference Award

Date/Time
Date(s) - 09/11/2014
All Day

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We all know the importance of customer service in reference, but the unique environment of chat reference sometimes presents a few unique challenges, too. Fortunately, there are steps you can take to ensure a helpful and efficient chat reference experience for you and your virtual patrons.

In this webinar, Pat Barbier of St. Petersburg College and Andrew Todd of University of Central Florida/Eastern Florida State College will present from the perspective of the Ask a Librarian Quality Assurance Workgroup, and James Larson of the Palm Beach County Library System will present from the librarian perspective.
Learn the tips, tricks, and insights that will give you all the tools you need to provide customer service excellence in the virtual reference environment.