Ask a Librarian Online Introductory Training Series – 2 Mandatory Sessions

Date(s) - 03/28/2013
5:00 pm - 7:00 pm

Category(ies) No Categories


Join us and learn about Ask a Librarian, Florida’s virtual reference service, in this 3-part introductory training series offered wholly online. Librarians who will be a part of the service should attend the full series in preparation for staffing the live Ask a Librarian desk. This online series is for librarians with no previous Ask a Librarian training.

There are 3 components to the series: an on-demand component to be viewed prior to the first webinar, and two live webinars on chat, texting, and virtual reference resource and software navigation.

Attendance to both webinars is mandatory.

Training objectives:

  • Understand how to use the Ask a Librarian software and navigate through available resources.
  • Be able to provide virtual reference assistance to patrons through chat and text messaging.
  • Be able to identify customer service standards in a virtual reference setting.
  • Understand the collaborative nature of the service and the role Ask a Librarian plays in local libraries across Florida.

These objectives are met by incorporating hands-on training with demonstrations and discussion on software and resources.

Registrations for this class must be received by noon Friday March 22nd, so that registrants can receive the pre-class on-demand viewing component and supplemental materials.

Part 2 will be on Thursday April 4th @ 5:00 PM – 6:30 PM ET



Registration is closed for this event.