Setting Boundaries with Patrons
Boundaries and limit setting for patrons at public libraries can prevent library workers from feeling drained at the end of a workday. When healthy boundaries are set, it helps us […]
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Customer Service
It’s Not About Me! Serving Customers Without Taking It Personally
Are you finding it difficult to “not” to take things personally from your complaining, upset and highly emotional customers? You’re not alone! But how do you emotionally detach yourself from […]