Customer Service Institute: Dealing With Difficult Customers – Internal AND External!

Date(s) - 05/20/2015
2:00 pm - 3:00 pm



Although there are dozens of behaviors that can be classified as “difficult,” there are a few that can really “get our goat” as the old saying goes!

Perhaps you’ve dealt with a tank, a whiner, a think-they-know-it-all, a sniper, or even a “nothing” person – and maybe even all in one conversation!

In this session, you’ll learn specific techniques to deal with those particularly frustrating behaviors and you’ll leave with a mini-manual to refer to if you ever need the information in the future.

Can’t attend the live event?  Register over here for access to the recording, made available within 7 days of the live webinar.

Instructor Bio ~ Linda Bruno
Linda has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics   ranging from Leadership Skills to Returning Balance – and lots of areas in between!

Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application. Linda is also certified with DDI and Achieve Global.

Once Linda began developing and conducting training workshops, she knew she had found what she wanted to be when she grew up.  She loves the exchange of ideas and experiences that happens when individuals gather to explore life together.



Registration is closed for this event.