Customer Service Institute: Cutting Edge or Cutting Out?

Date(s) - 01/28/2015
2:00 pm - 3:00 pm



In this age of high tech, with self-service checkout, e-readers, 3-D printers, Facebook, Twitter, etc., it’s easy to forget that truly excellent customer service starts with some core ideas – and those basics are decidedly low tech J. Technology is and will continue to be a vital part of a library’s importance in the community. But while we’re making sure we’re on the “cutting edge” of tech, let’s make sure we’re not “cutting out” the basics our customers expect and deserve – the more subtle aspects of excellent service.

Can’t attend the live event?  Register over here for access to the recording, made available within 7 days of the live webinar.

Instructor Bio ~ Linda Bruno
Linda has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics   ranging from Leadership Skills to Returning Balance – and lots of areas in between!

Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application. Linda is also certified with DDI and Achieve Global.

Once Linda began developing and conducting training workshops, she knew she had found what she wanted to be when she grew up J  She loves the exchange of ideas and experiences that happens when individuals gather to explore life together.


Registration is closed for this event.