813-324-2901

Customer Service Institute: Your Library Third Place?

Date/Time
Date(s) - 02/12/2015
All Day

Category(ies)

Format

Register here for access to the recording of this webinar, available within 7 days of the live class on 02/11/2015. We will email you when the recording is posted here. Prefer the live event?  Register here.

Think about your favorite place to be – after home and work J of course. A place where you gather with like-minded people and feel a sense of belonging. Do you realize that for many of your patrons, the place they love to be is your library? It’s their “third place.”

In this one-hour session, we will brainstorm ways to make your library their third place. Bring your ideas to share with others. What works for you – and why? What would you like to try but aren’t quite sure how to go about it? Maybe you’ll even want to interview a few of your “regulars” and see why your library is their third place – then come and share the joy with us!

Instructor Bio ~ Linda Bruno
Linda has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics   ranging from Leadership Skills to Returning Balance – and lots of areas in between!

Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application. Linda is also certified with DDI and Achieve Global.

Once Linda began developing and conducting training workshops, she knew she had found what she wanted to be when she grew up J  She loves the exchange of ideas and experiences that happens when individuals gather to explore life together.