813-324-2901

Customer Service Institute: Negative No-No’s

Date/Time
Date(s) - 03/25/2015
2:00 pm - 3:00 pm

Category(ies)

Format

If you were able to join us for “The Power of the Positive,” you may have concluded that if people love to hear positive comments, they do not love to hear negativity coming from those who are supposed to be serving them – and your conclusion would be correct!

In this session, we’ll see just how easy it is to slip into negative never-never land. Once we’re aware of the dangers lurking there, we can train ourselves to stay far, far away!

Can’t attend the live event?  Register over here for access to the recording, made available within 7 days of the live webinar.

Instructor Bio ~ Linda Bruno
Linda has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics   ranging from Leadership Skills to Returning Balance – and lots of areas in between!

Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application. Linda is also certified with DDI and Achieve Global.

Once Linda began developing and conducting training workshops, she knew she had found what she wanted to be when she grew up J  She loves the exchange of ideas and experiences that happens when individuals gather to explore life together.

Registration

Registration is closed for this event.