813-324-2901

Customer Service Institute: Why Don’t They Get It?? (New Date)

Date/Time
Date(s) - 07/17/2015
2:00 pm - 3:00 pm

Category(ies)

Format

Have you ever dealt with someone and left the encounter wondering why they just didn’t “get” what you were trying to tell them? Most of us have had those types of encounters, maybe more often than we’d like! Why do you suppose that happens?

In many cases, we communicate with others based on our own communication preferences – whether or not they have those same preferences.

In this session, we’ll discover the differences between visual, auditory, and kinesthetic communication styles. We’ll learn how each style processes the world around them and how we can communicate more effectively with them based on their particular style.

Can’t attend the live event?  Register over here for access to the recording, made available within 7 days of the live webinar.

Instructor Bio ~ Linda Bruno
Linda has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics   ranging from Leadership Skills to Returning Balance – and lots of areas in between!

Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application. Linda is also certified with DDI and Achieve Global.

Once Linda began developing and conducting training workshops, she knew she had found what she wanted to be when she grew up.  She loves the exchange of ideas and experiences that happens when individuals gather to explore life together.

Registration

Registration is closed for this event.